“I booked this hotel shortly after it opened, expecting a new property with clean facilities and trained staff. Instead, it was a lesson in managing expectations.
Check-in was done through a self-service kiosk. After entering my card and PIN, the machine showed “Payment completed. Please remove your card,” then returned to the start screen. I had to repeat the process three times.
Concerned about duplicate charges, I asked the front desk. I received a smile but no answer. When I asked who to...
“I booked this hotel shortly after it opened, expecting a new property with clean facilities and trained staff. Instead, it was a lesson in managing expectations.
Check-in was done through a self-service kiosk. After entering my card and PIN, the machine showed “Payment completed. Please remove your card,” then returned to the start screen. I had to repeat the process three times.
Concerned about duplicate charges, I asked the front desk. I received a smile but no answer. When I asked who to...
YU