Does Mistiq Gardens have a pool?

Yes, this property has 4 outdoor pools. Pool access is from 9:00 AM–9:00 PM.

Is Mistiq Gardens pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 30 per pet, per stay. Service animals are exempt from fees.

Self parking is free at this property.

What time is check-in at Mistiq Gardens?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Where is Mistiq Gardens located?

Situated in Tulum, this condo building is 1.8 mi (2.9 km) from Jaguar Viewpoint Tulum and 1.9 mi (3 km) from Tulum Beach. Hunab Lifestyle Center and Holistika Art Walk are also within 3 mi (5 km).

Mistiq Gardens Reviews, Deals & Photos 2025

6/10 Okay

Theresa

Aug 18, 2025

Disliked: Amenities, property conditions & facilities, communication

We were without water and power for an entire day. It was very inconvenient. Restaurant opens late.

Stayed 4 nights in Aug 2025

10/10 Excellent

Alexander

Feb 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Great place,very unique, enjoyed this place so much i took an extra day, clean and quiet,nice stuff woth cute bar on the roof

Stayed 2 nights in Jan 2025

10/10 Excellent

Jon

Mar 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

All around very good

Stayed 14 nights in Mar 2025

8/10 Good

Heather

Nov 8, 2025

Liked: Cleanliness, property conditions & facilities, communication

The staff were great, they were very accommodating for our needs. We have a child in a wheelchair and her accessibility needs are where we had issues. I chose this condo because it has an elevator, pretty rare in Tulum. The interior doors are not wide enough for the wheelchair to go into the bedrooms or bathrooms. Fortunately the bedrooms have exterior doors we could use. My daughter had to go outside to go to the living area and/or her bedroom. My son's waller fit through the interior doors so we would balance my daughter an the small seat and wheel her into the bathroom for a shower. The shower is pretty narrow and we bought a plastic chair so she could sit to bathe. But the shower door swung inwards and we were unable to close it to bathe her so it was a bit of a wet mess. The last thing to mention is the pools, there is no lift to get in the pool and no handrails into it so my sons with cerebral palsy and use a walker were scared to get into the pool without complete support down the steps. Yes, these issues impact a small portion of tourists but I am finding that NO ONE gives any information relevant for our use and I am trying to change that. Would I stay here again? If it was just me , yes. Not with the kids though.

Stayed 5 nights in Oct 2025

10/10 Excellent

Ana Carolina

May 21, 2023

Liked: Cleanliness, room comfort, communication

The apartment was in perfect condition, we had a great experience overall The amenities were great too, the pools and surroundings were always cleaned Everybody was very helpful and friendly

Stayed 2 nights in May 2023

8/10 Good

Verified traveler

May 13, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Beautiful. Peaceful

Stayed 4 nights in May 2023

6/10 Okay

Natalin Nicol

Jun 30, 2023

Liked: Cleanliness, amenities, property conditions & facilities

Arriving here it seemed like a nice clean place. I enjoyed the rooftop food and pools. However, they did not provide housekeeping and when asked for toilet paper they mentioned they did not offer that either. We had to buy basic necessities such as toilet paper, napkins and plastic bags.

Stayed 7 nights in Jun 2023

2/10 Terrible

Kai

Jan 10, 2023

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Worst stay experience. Please review my experience below and save yourself the trouble and book somewhere else. Cons: -Ice cold showers -Construction zone all around property so impossible to get rest during mornings. -Water stopped working during half my stay -No support with issues -AC units in room make it very hard to sleep since they make a knocking noise -This is not a hotel. Each unit has an owner. Which makes it impossible to get a refund once you book. PROS: Good view from top of property

2/10 Terrible

Shawn

Aug 3, 2025

Disliked: Cleanliness, property conditions & facilities, communication

Now I waited all week to write this review. So I booked for a 6 night stay for 8 ppl, in total 3 bedroom 3 bath. Everything that could’ve went wrong WENT WRONG. From our flights being canceled to us missing a WHOLE day of our vacation. GRANTED that wasn’t the “stays” fault but wait there’s MORE. After being in 4 different states (delays and connecting flights) 21 plus hours later with 3 CHILDREN.. I receive a what’s app message stating that our stay has been MOVED due to electric issues… hmm.. okay. I’m trying to remain calm. They claim it would be the same thing just a different complex and area but same management. We agreed. At this point I have no choice. We get there and wasn’t even greeted properly. There were 3 towels for 8 people. NO bathroom mats except for one in the pent house apt. (Which they later brang grindingly a day later) And ALL the appliance was in Spanish. Electric stove/ washer dryer etc. the penthouse tiles for the pool was BROKEN and all over the place the kids could’ve clearly slipped while running wet. The grill was filthy! I’m talking water bugs everywhere (especially at night) Now when we reached out to the front desk to assist us we were met with anoyance and passive aggressive attitudes the young lady even said and I quote “ do they not have these washer/dryers In the states” and I replied YES BUT IN ENGLISH! Now this lady barely spoke English and still couldn’t translate to us …twice. she later had to call a man to do it over the phone. The

Stayed 6 nights in Jul 2025

10/10 Excellent

JORGE ABELARDO

Jul 8, 2025

Liked: Cleanliness, room comfort, communication

Bonito y comodo lugar a buen precio

Miy bonito lugar a buen precio

Stayed 8 nights in Apr 2025

8/10 Good

Meghann

Apr 23, 2025

Liked: Communication

The property was beautiful, but like other reviews mentioned the room was not cleaned thoroughly but we managed. The first night one of the showers was not draining, however maintenance fixed it quickly & we didnt have any issues with it the rest of our stay. There is another building being built next door so it was noisy and dusty. The roads going to the property are also extremely rough. They seemed to be working on that while we were there though!! It is located just a few minutes drive to the beach area and downtown. We rented a car so had no issues getting around, if you dont get a car you will definately want to rent a bike, moped, or atv! There are tons of options around for that!

Stayed 5 nights in Apr 2025

10/10 Excellent

Carlos

Apr 22, 2025

Liked: Cleanliness, room comfort, communication

Nice place

Nice place to stay. Rent a car if you want to stay in this facility.

Stayed 4 nights in Apr 2025

10/10 Excellent

guillermo arturo

Apr 21, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

El departamento increible, muy bonita su decoración, solo la alberca privada del departamento el agua helada, no la pudimos usar; las albercas comunes muy padres y tranquilas

Stayed 3 nights in Apr 2025

10/10 Excellent

ERIC

Mar 31, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

The property was great and many pools to choose from there is no paved street so it’s a little bit bumpy to get there, but luckily it’s not so far from the main road Kukulkan.

Stayed 4 nights in Mar 2025

8/10 Good

Audrey

Mar 19, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Positif: L’architecture du bâtiment est super belle avec ces nombreuses piscines. Que dire du restaurant sur le toit, c’était super bon et le service l’était tout autant. Le logement était spacieuse pour un loft. D’ailleurs ce dernier avait un accès direct à la piscine. Négatif: La rue n’est pas pavée donc c’est poussiéreux sur la propriété. Et c’est difficile de circuler avec une voiture ou un scooter puisque la route de terre est très abîmée. Il est pratiquement impossible de se déplacer à pied puisque l’hébergement se trouve entre le centre ville et la plage (45 minutes). Malgré ce dernier bémol nous avons adoré l’hébergement et Tulum en général. C’est un endroit à découvrir avant que ça soit bondé de touriste.

Stayed 7 nights in Mar 2025

10/10 Excellent

Oscar

Mar 8, 2025

Liked: Cleanliness, room comfort, communication

Todo muy bien!! Lugar recomendado

Stayed 8 nights in Feb 2025

8/10 Good

Annie

Dec 24, 2024

Liked: Cleanliness, room comfort, communication

Tulum condo

Le condo était très beau et très propre. Cependant aucune pression pour l eau chaude dans la douche. Il pourrait avoir un changement de serviettes. De plus il pourrait y avoir 2-3 sacs à vidange, quelques cups à café et quelques sachets de savon à linge. Il y a une laveuse mais pas de sécheuse. La Poniente 29 pour se rendre au condo n est vraiment pas belle. Par chance que ce n est pas une longue distance. Les piscines sont froides et la propreté laisse à désirer. Sinon excellent service de la concierge et reçu les instructions clairs avant l arrivée. En général une belle place et un beau condo pour un prix relativement abordable. Nous avions le condo 209.

Stayed 3 nights in Dec 2024

10/10 Excellent

Mohammed

Dec 16, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Everything was amazing! The manager contacted me and everything I needed they provided me immediately

Stayed 3 nights in Dec 2024

8/10 Good

christian

Nov 19, 2024

Liked: Cleanliness, property conditions & facilities

Beautiful condo

Stayed 5 nights in Nov 2024

2/10 Terrible

Christina

Aug 28, 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, communication

my stay here did not start out well due to arriving at the location and our apartment was completely dirty. There were bugs inside the apartment. There was trash everywhere. There were beds, not made basically nobody did housekeeping before we arrived. To preface, the hotel already had extremely bad communication with us. I messaged a month prior, a week prior, two days prior, a day prior and the day of prior. We had received no information about our apartment. two hours before our check-in that is when we received the information and how to get into the apartment. There is no concierge there. The person you contact to is through WhatsApp they are only available until 5 PM. I tried calling them. I tried texting them no matter what. Unfortunately, I got there after 5 PM so that just meant that I wasn’t gonna be helped, wasted in our apartment around 6:30 that is when I got a call back after I tried to message everyone that the security told me to message. We were able to be moved to a different location just for the night. we felt very uncomfortable to have been in the apartment. We couldn’t even situate ourselves when arriving from the airport after that there were numerous situations where we try to get their help and we did not get a response Or if we did it took hours. If we were able to get through to someone by phone call, the person who answered would be very rude. We honestly were very happy that we got to get out of that apartment as fast as we could.

Stayed 5 nights in Aug 2024

2/10 Terrible

Stanka

Aug 28, 2024

Disliked: Cleanliness, amenities, property conditions & facilities, communication

I stayed in Mistiq Gardens for 14 days in Aug 2024. The development is nice and modern BUT there is no one to give you a helping hand or any information. We didn't have electricity for 6 days in our apartment, and it meant no electricity, no water, no air conditioning, simply nothing. We had to grab water from the pool to flush our toilet, we couldn't cook and our groceries in the fridge went bad 3 times. When we asked the front receptionist when would be electricity back on, they had no idea. This pretty much ruined our whole vacation and I would welcome some financial REFUND back. Yes, the manager will respond to this review that it is not their fault, BUT ALSO NOT MINE! Travel somewhere else - with electricity!

Stayed 15 nights in Aug 2024

10/10 Excellent

Emily

Aug 8, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Great property! Only complaint is that the bike rentals all had popped tires which means we had to go out of the way to find another bike rental property.

Stayed 6 nights in Aug 2024

6/10 Okay

Juan Carlos

Aug 7, 2024

Liked: Cleanliness, room comfort

El lugar es bonito y cómodo, sin embargo deja muchas cosas a desear, el refrigerador no servía, pedimos apoyo y no se nos brindó. El costo de limpieza excesivamente costoso 80 usd cuando en la página dice 30 usd. Pedimos cambio de toallas y nunca lo realizaron

Stayed 7 nights in Jul 2024

2/10 Terrible

raul

Jul 17, 2024

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Mala

Stayed 3 nights in Jun 2024

10/10 Excellent

Erica

Apr 17, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Loved the property and the condo. It was very clean, stocked with essentials, and had multiple pools. The rooftop restaurant was nice and food was awesome. They do have assigned underground parking.Only downfall is finding it and the streets are horrible. We received our checkin email the day of but was able to checkin a hour early. If your not fluent in Spanish definitely have a translator app available because majority of staff speaks Spanish but everyone was very nice.

Stayed 3 nights in Apr 2024

Mistiq Gardens

Choose dates to view prices

Photo gallery for Mistiq Gardens

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Standard Studio

Standard Studio

Highlights

View all photos for Standard Loft

Standard Loft

Highlights

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Highlights

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms

Highlights

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Highlights

You may also like

Bloom Tulum Apartments

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Entire place

Mistiq Gardens

Similar properties

Otonomus Tulum

Property amenities

Beach

Pool/Spa

Internet

Parking and transportation

Kitchenette

Bedrooms

Bathroom

Living spaces

Entertainment

Outdoor areas

Laundry

Comfort

Pets

Suitability/Accessibility

Services and conveniences

Safety features

General

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Have a question?