UE Square Tours

Lovely clean spacious room Nice club lounge with great views

I recently stayed at Parkroyal Collection Marina Bay. Overall, the hotel itself is fine, but in my opinion, the price does not match the level of service provided. On the first morning, breakfast was calm and pleasant — just as it should be in a 5-star hotel. However, the following days were a complete disaster. A very large group, about 200 people all wearing matching T-shirts, flooded the restaurant. They were extremely loud, running around and creating total chaos. I literally had to wait over 10 minutes just to pour myself a cup of coffee! This situation continued for two consecutive mornings. I paid over $400 per night and expected a peaceful and refined atmosphere. The hotel management should have arranged a separate breakfast area for such a large and noisy group. I understand the desire to increase business revenue, but the general manager should also consider the comfort of all guests. In addition, as a Pacific Club member, I requested a room on the 19th floor but was placed on the 15th instead. It wasn’t a big issue until I noticed that several members of that same noisy group were actually staying on the 18th and 19th floors. Overall, this experience left me disappointed, and I cannot recommend this hotel.

Great service and location