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“The check-in experience was disappointing from the very beginning. The receptionist barely paid attention and seemed interested only in checking guests in as quickly as possible. It felt rushed, hectic, and far from professional. The room itself was acceptable, but the air conditioning in the bedroom was unbelievably loud and not working. Considering it was 36–37°C outside, having a working A/C wasn’t a luxury, it was essential. I reported the issue immediately to the shift manager, who simply...