Find Hotel with a Concierge in Western Highlands

"We were quite pleased to have found this eco hotel. It is basic but comfortable, quiet (except for the birds!) and clean. You can tell there is pride in the property. The staff are lovely and helpful (in Spanish mostly). If you ask, they will call a ferry for you to the private dock. The Mayan sauna and jacuzzi are a neat touch but you have to make a reservation and pay more to access. Kayaks are free to use (but go in the morning before the wind picks up). There is no hot water and beware the many stairs to get to your room. Breakfast was included and yummy."

"GREAT LOCATION. Right on the lake. We had amazing view of volcanoes and lake from the room. The property was clean."

"Just 1 of the waiters had a preference to serve better the euro american custumers. When i asked for the same drink in a bottle he replied by saying no glass containers near the pool which is safer but them were getting glass bottles so he had no choice but to give the same sarvice but he wasn't happy.. so treating others better is wrong you as Guatemalan must respect people of all walks of life .paying customers deserve that."

"Beautiful property, ideal for R & R. Restaurant staff and chef were excellent and very accommodating to our dietary needs (mainly vegetarian). Rooms are very spacious with a nice balcony. Only downside was that there was no air-condition in our room."

"Poor functioning toiletries pumps."

"Big room "