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Reviews of Grand Hyatt Xi An

5 out of 5
Grand Hyatt Xi An
No 12 Jinye Road, High Tech Zone, Xi'an, Shaanxi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 32 out of 43 reviews" "
Rating 8 - Good. 6 out of 43 reviews" "
Rating 6 - Okay. 1 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 2 out of 43 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Paul, Sterling

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I upgraded to 1 BR suite and was disappointed that the AC wouldn’t work at all. Staff move us to another suite and was better. Frustraded that we had too pack twice in one day however staff was good about things. Would stay again…
Stayed 7 nights in May 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
The AC was off in almost the entire building. It was about 95 degrees or more outside and they kept it off but didn’t tell you before arriving. Then they would turn it on when you arrived just in your room not main areas. So my room (a suite) had no AC and they tried to fix it twice. It was so bad that moved me to another room and the AC still took half the night to finally work. So I had a horrible sleep. They actually kept sending a repair man to the room which made it even more dreadful as who wants to stay in a hotel room with a maintenance guy in your room all night?! To advertise 5 star and charge full price for the suite, and then not have any of the amenities functioning (oh I forgot the one western restaurant was not open the day I checked in 😂 and also the concierge had no clue where any were... even though I found one directly across the street from walking) was shameful. They also had dirty windows so bad you couldn’t see out of them. I know times are tough but at least let people know and make concessions if you aren’t operating at full as advertised amenities and conveniences of your hotel.
Stayed 1 night in Aug 2020
Response from Jennifer on Aug 13, 2020
Dear guests, Thank you for staying with us and sharing the experience of this trip. We deeply regret the question of your response, and have already sent feedback to relevant colleagues. Thank you again for taking the time to give us effective advice.-by Ken Tan, Hotel Manager of Grand Hyatt Xi'an.

8/10 Good

Helen

Stayed 3 nights in Nov 2019

10/10 Excellent

Meijia

Stayed 3 nights in Oct 2019

10/10 Excellent

Nimish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Great location, and perfect hotel. Good service and highly recommended.
Stayed 2 nights in Oct 2019
Response from Digital Marketing-Serena on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent restaurants. Highly recommended.
Stayed 3 nights in Sep 2019
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean. The staff are very pleasant and helpful
Stayed 4 nights in Jul 2019
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel with stunning architecture. The staff speaks very well English.
Stayed 1 night in Apr 2019
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on 5 star properties in Beijing, Shanghai and Xi'an.. This is the best ever
Stayed 1 night in Feb 2019
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

Roger, New York, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this new hotel for 5 nights during the Chinese New Year. Despite the fact this hotel is located away from major tourists sites, it was almost fully booked. The architecture itself is something to marvel. The service AND amenities are far beyond the normal standard of any Grand Hyatt. Scarlett and her colleague at the front desk immediately made us feel at home with their attentive service. We booked a corner room on higher floors which had a spectacular view of the city. The restaurant on 22nd floor offers good mixture of Western and local delicacies for breakfasts. Although it was mostly packed with guests, the staff still managed to handle our daily cappuccino requests in a timely fashion. The gym, pool and spa are also one of best we've experienced. After so many days of Chinese food, we decided to try their Italian restaurant. As frequent travelers to Italy, we were so impressed with both the quality and authenticity of the food. Couldn't believe the hotel was just opened in April 2018 considering the fact that everyone is so well trained. Even our maid left hand written notes a few times wishing us a Happy New Year. Very touched and impressed. Would definitely stay there again when we visit Xi'an.
Stayed 5 nights in Feb 2019
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

FRANK

Very Nice Grand Hyatt
Very nice hotel and maybe the best in that area. For sure we will like to go back.
Stayed 2 nights in Aug 2018
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

FRANK

Very nice Grand Hyatt
The hotel is very nice and all staffs are very friendly. We have stayed there for 4 nights and tried every restaurant inside. The breakfast is nice. The Asia BBQ is a bit over pricing for the qualifty of meat provided but the service is still very good. The steak at Italian restaurant is good and taste much better. However, our favor is still the Chinese restaurant and their Peking Duck and spicy tofu are so delicious. For sure I will come back to this hotel again if I need to traval back to this area.
Stayed 3 nights in Aug 2018
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Alfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulito- disponibilità del personale
Stayed 2 nights in Mar 2024

2/10 Terrible

dong woo

Stayed 1 night in Jan 2024

10/10 Excellent

Dongkee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

HUNDO

Stayed 3 nights in May 2023

4/10 Poor

SEJIN

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
가격대비 시설이 좋지 않았습니다. 욕실의 구석구석 물때로 인한 갈변과, 곰팡이처럼 검게 되어 있고 에어컨은 아무리 낮게 온도를 설정해 놓아도 시원하지 않았습니다. W호텔과 주변 아파트먼트식 호텔에 비하여 금액대비 객실이 너무 형편 없었습니다.
Stayed 2 nights in Apr 2023

10/10 Excellent

Namkyu

Stayed 1 night in Apr 2023

10/10 Excellent

Gyedu

Stayed 1 night in Apr 2023

10/10 Excellent

Siu Hung Stella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
近地鐵站，去啲中心點都好近，附近亦都有好多食肆，而係我哋最鍾意嘅大排檔附近都有平靚正！
Stayed 3 nights in Apr 2023

10/10 Excellent

Guangxiang

Stayed 1 night in Jan 2023

10/10 Excellent

JING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错！推荐！服务很好！早餐也很丰富。
Stayed 1 night in Jul 2021

10/10 Excellent

Fengjuan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 숙소와 인테리어, 전경이 좋습니다. 교통도 편리합니다. 훌륭한 피트니 시설과 사우니, 수영장이 있어 휴가로 좋습니다. 직원 모두 진철합니다.
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jun 2019
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

8/10 Good

AHLEUM

Liked: Cleanliness, property conditions & facilities, room comfort
호텔은 훌륭했고 특히 조식이 서비스 음식 모두 훌륭 , 리셉션의 서비스가 최악
호텔은 전반적으로 시설도 좋고 조식이 무척 좋았으나, 프론트 데스크 직원이 이렇게 불친절한곳은 처음 보았음 . 여자 2명이 있었는데 그중 한명, 싸우자는것인지, 직원 이름 사진 찍어 두고 싶었음
Stayed 3 nights in Apr 2019
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, , thank you very much for your comments and Suggestions. The problem you mentioned has attracted our attention.We look forward to providing you with better service in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
西安的脸面
大堂酒吧西餐厅很赞。房间很大，卫生间高级感弥漫，浴缸舒服，泳池很雅致，健身房先进。SPA极其带感！！早餐厅、意大利餐厅、烧烤餐厅，一个比一个漂亮高级。夜景好漂亮，隔壁就是言几又书店。这个酒店真的非常不错。
Stayed 1 night in Feb 2019
Response from 数字营销部 on Dec 5, 2019
尊敬的客人，您好，感谢您对我们酒店的喜爱，让您感受殷勤的迎接，热烈的欢迎，顺畅高效的酒店服务是我们的初衷。我们以时尚格调和殷勤服务为您开启体验之旅，期望您的再次下榻。 西安君悦酒店

8/10 Good

KUO-CHUN

Liked: Cleanliness, property conditions & facilities, room comfort
剛蓋沒多久的飯店，硬體跟餐飲都很不錯。但是整體服務品質並沒有到位，尤其是在晚班上的服務支持。入住時我已經付清房費但是接待的人員並未仔細檢查系統並跟我再報了一次房價給我水單，反應後才查清已付住宿全款。住了三天，晚上平均每一個服務要打三通電話才有人員能接聽，晚上大廳門口接待人員的服務也相當隨便不該是一個五星飯店應該有的水準。附近是還在開發的商業區，晚上很安靜，可逛的地方不多。
Stayed 3 nights in Dec 2018
Response from 数字营销部 on Dec 5, 2019
尊敬的客人， 您好，非常感谢您对我们提出的意见和建议，您所提及的问题已经引起了我们的重视，我已跟酒店相关部门经理分享了您的意见，及时讨论该问题。期待在不久的将来我们能为您提供更完善的服务。 西安君悦酒店

10/10 Excellent

diana, SEOUL, KOREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모던한 인테리어와 객실 동선의 충분한 넓이, 객실 서비스 속도가 아주 빨라 전반적으로 아주 만족 스러웠습니다
Stayed 3 nights in Oct 2018
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

Ksenija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo Hyatt!
The most beautiful hotel I‘ve ever seen, service, comfort, all the best!
Stayed 1 night in Nov 2018
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2018
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大堂设计很诗意
大堂设计很浪漫，很赞
Stayed 1 night in Nov 2018
Response from 数字营销经理 on Dec 7, 2019
尊敬的客人，您好，感谢百忙之中能够得到您对我们的回复，非常荣幸您对西安君悦酒店的认可与喜爱，期望下次为您创造更多丰富的体验。西安君悦酒店

6/10 Okay

Hak lyul

Liked: Cleanliness, property conditions & facilities, room comfort
주변 호텔보다 깨끗했어요..물론 가격도 비싸긴 했지만 아침 뷔페는 보통입니다. 와이파이 어떻게 설정하는지 몰라서 불편했음~
Stayed 1 night in Oct 2018
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, , thank you very much for your comments and Suggestions. The problem you mentioned has attracted our attention.We look forward to providing you with better service in the near future.

10/10 Excellent

한나

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 친절 했어요
Stayed 3 nights in Aug 2018
Response from Digital Marketing Team on Dec 5, 2019
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.

10/10 Excellent

Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Skye,Si 司静瑶 on Jul 4, 2018
尊敬的客人， 您好，感谢您对我们酒店的认可，期待在未来与您再次相遇这里，为您带来更非凡的体验。 西安君悦酒店