Yamazato's Karst Tours

I would like to share my experience during our stay. Unfortunately, we were disappointed with the cleanliness and overall condition of the property. We noticed stains on the walls and couch, mold inside the washing machine, and a large glass display next to the first-floor elevator that contained numerous dead bugs. These issues made the property feel unclean and poorly maintained. In addition, the elevator had a very unpleasant odor throughout our stay. It was noticeable enough that I'm sure other guests would have experienced it as well. The check-in process was also confusing. There was no staff member at the front desk to assist guests, and the instructions were not clear. Around 8:00 p.m., my husband even helped a Japanese family who had been standing by the entrance because they were also confused about how to check in. Lastly, the bed was extremely uncomfortable. I woke up with significant neck and back pain, which affected my ability to enjoy our stay. I hope you will take these comments into consideration and address these issues to improve the experience for future guests.

It is the best accommodation except that there are no convenience stores or restaurants nearby.