Mexico and Central America Adventure Vacations

Everything was excellent. 100% recommended.

El hotel está remodelado, la habitación que tuvimos estaba excelente, la limpieza muy buena en todo el hotel. Punto negativo es la poca actividad que tienen de entretenimiento, a pesar que el Team es maravilloso, otro aspecto fue el customers services no fue el mejor! Pagamos para vacacionar y se supone que además de todo lo bueno que puede estar el hotel (que lo está) deben de tener un servicio al cliente fantástico. Si no hubiésemos tenido estos dos aspectos, el hotel para mí fuese 5 star’s

Nice stay Great food!

Secrets claimed this is a "New" property, only part of the building is new and that area is reserved for their "Preferred club members". So the rest of the building has had some updates and it's OK, but not NEW. Very disappointed in their claims. Some of the staff seem to have a distinct problem with what a 'proper dress sandal is' My wife wore the same dress sandal to 6 restaurants and never had a problem. The last night of our stay a restaurant we had been to before turned us away saying her sandal wasn't up to their dress code. Very rude and not helpful at all.

We enjoyed our stay at the Platinum Yucatan Princess. Our room was maintained clean and stocked up. Food was good. Friendly staff and courteous. We’re thankful that pickle ball courts are available. We played every day. 🥰 We loved that we can cross over the other Princess Resorts and enjoyed the food served there. This is our second time visiting the Princess Resorts. Our first was in 2024 at Platinum Grand Riviera Princess. They’ve done impressive improvements to their Buffet Restaurants with the new theme Food Market! Love the ambiance! ❤️ The Ice Cream Shop is a plus! So good for a quick cold snack. We will definitely come back! 💕

We enjoyed our stay at the Platinum Yucatan Princess. Our room was maintained clean and stocked up. Food was good. Friendly staff and courteous. We’re thankful that pickle ball courts are available. We played every day. 🥰 We loved that we can cross over the other Princess Resorts and enjoyed the food served there. This is our second time visiting the Princess Resorts. Our first was in 2024 at Platinum Grand Riviera Princess. They’ve done impressive improvements to their Buffet Restaurants with the new theme Food Market! Love the ambiance! ❤️ The Ice Cream Shop is a plus! So good for a quick cold snack. We will definitely come back! 💕

Secrets claimed this is a "New" property, only part of the building is new and that area is reserved for their "Preferred club members". So the rest of the building has had some updates and it's OK, but not NEW. Very disappointed in their claims. Some of the staff seem to have a distinct problem with what a 'proper dress sandal is' My wife wore the same dress sandal to 6 restaurants and never had a problem. The last night of our stay a restaurant we had been to before turned us away saying her sandal wasn't up to their dress code. Very rude and not helpful at all.

Excelent food, drinks, amenities.

Truly enjoyed our stay at this resort! Staff is super friendly, rooms and overall place is very clean, pools are big, and food has surprisingly great (which hasn’t been the case at other all-inclusive resorts). The beach was decent and you could stull go into yhe ocean considering the algae problem the Riviera has. Our only suggestion would be more music and activities by the pool, but other than that we loved it!

Everything was excellent. 100% recommended.

Food was excellent. Only real problem was the pool. It closes at 8:00 PM and there isn't a swim up bar. The property doesn't clean the sargassum (seaweed) off their beach. Plus they have a sign that says no swimming in the sea. So, swim at your own risk. Now back to the food. This is an true all inclusive resort. When you eat at any of the restaurants you can order more than one appetizer, entrée and dessert. The buffet was really good as well. I would rate this a sold 9 out of 10. Highly recommend this to anyone o e or any family.

Para mí todo estuvo excelente el hotel muy bonito l comida deliciosa tiene varias actividades diarias todo muy bien yo si regresaré

Everything was excellent. 100% recommended.

El hotel está remodelado, la habitación que tuvimos estaba excelente, la limpieza muy buena en todo el hotel. Punto negativo es la poca actividad que tienen de entretenimiento, a pesar que el Team es maravilloso, otro aspecto fue el customers services no fue el mejor! Pagamos para vacacionar y se supone que además de todo lo bueno que puede estar el hotel (que lo está) deben de tener un servicio al cliente fantástico. Si no hubiésemos tenido estos dos aspectos, el hotel para mí fuese 5 star’s