Yucatan Peninsula Cheap Vacations

Beautiful facility, great staff and customer service. Excellent brunch; amazing pools and great restaurants.

Pool and beach ate lovely

The staff were friendly and did their best to assist, though they seemed limited by the hotel’s policies and available resources—something that reflects more on management than on the team itself. The food was decent, but not particularly memorable. One downside was the strong push to become a timeshare member in order to access certain amenities, which took away from the overall experience. There were also several cost-saving measures that made the stay feel somewhat restrictive. For example, room service requires a $100 fee to use, and guests are limited to two bottled waters per day, with the expectation to refill at water stations. After spending time in the sun, having access to chilled bottled water would have been much more refreshing than room-temperature refills. Also, rooms had paper thin walls which made it difficult to sleep some nights hearing all the doors shutting or guest walking through the halls. On a positive note, the staff did an excellent job maintaining cleanliness throughout the property, which was appreciated. However, other limitations stood out—alcohol service is restricted to 11 a.m. to 11 p.m., so enjoying something like a mimosa with breakfast isn’t an option. Additionally, there was only one coffee station available, which could be inconvenient during busier times. Overall, while the staff and cleanliness were highlights, the various restrictions and policies made the experience feel more limited than expected

Staff was great and the Resort was very nice. The shower flooded the bathroom area and the sensor lights under the bed did not go out.

Love the food and experience, Ill for sure go back to this hotel

Staff was great and the Resort was very nice. The shower flooded the bathroom area and the sensor lights under the bed did not go out.

Love the food and experience, Ill for sure go back to this hotel

Pool and beach ate lovely

Staff was great and the Resort was very nice. The shower flooded the bathroom area and the sensor lights under the bed did not go out.