Stretch Island Ski Vacations

B

M

Excellent location, enjoyed the restaurant.

Staff was so attentive and kind!

x

The property is beautiful, but the restaurant and lounge is not well staffed. Hard to get seated in the restaurant, they really emphasize reservation so keep that in mind even if you want to have breakfast. We got a bad night sleep because the way the lighting is set up in the room when you turn on the bathroom light it triggers the rest of the lights in the room. So that was annoying - being woken up in the middle of the night w/lights that you cannot control. I called the front desk to see if I was missing something and they said nope, that’s how some of the rooms are wired. Once you turn on the bathroom light, all the other lights are tripped. What?! what kind of five star hotel is that?

M

Room was always clean, staff helpful. Property in walking distance to stores and restaurants

M

Level offers a good option for downtown Seattle stays with more space than a hotel room and some nice amenities for families but has really poor customer service. Emails to the property before arrival were unanswered. There is limited staff who seem overburdened and very little attention to details. Rooms are not well stocked (and smell strongly of cleaner). We had 2 towels for a family of 5 and towels are not available at the pools. No bedding in the room for the pull out couch bed. Waited hours for the bedding to be delivered after multiple requests. No food options on-site other than a vending machine. We had delays at check-in and our key card didn't work to get out of the garage. The place is large so getting around takes time and is a bit of a maze, and you better bring your key card because every access point requires it from every elevator ride up or down, restroom, the gate between pool and patio, garage doors to the elevators, etc.