Cancun Beach Vacations

The facility / grounds were very clean. The process of making a reservation for the restaurants was confusing. The portions and quality of food at restaurants was not worth the time. The buffet was excellent. I would recommend giving a schedule of events/ open times of restaurants upon check in.

Staff very friendly. Clean room. So sad, changing this hotel to adults only on December 15th. Had no air conditioning for 3 days. They need to change menus in the restaurants.

The balcony had a nice view of the resort. The hammock was a nice addition on the balcony. The kitchen and laundry room was good to have for the stay. Overall it was a good choice to stay here.

The room was very clean and cleaned everyday. All the staff were exceptional The beach staff who brought drinks and food were exceptional very thoughtful. From the lifeguards to each server, coming to the beach we knew we would be taken care of. Sweet and Coffee has some of the best staff each and everytime we came there the sated has a smile on their face and was willing to make the drink we wanted. Able from Trattoria was an amazing server he served us 2 times and was always pleasant to talk to -Francisco from Thai was a pleasant server always kind and at service there was never a dirty plate at our table. -Adrian from Trattoria was a very sweet server he asked about our stay and found out it was our honeymoon then made us a special dessert with our names and a heart, made our dinner that bit more special. -Brenda from front desk was always willing to help and answer any questions if we had any. She was very pleasant -Alexis: when we had a slight inconvenience he was there to make sure everything was smooth and our experience stayed top notch, we were taken care

An amazing stay! The food could be better, but the staff made up for it!

The staff and service were 5 star.

The facility / grounds were very clean. The process of making a reservation for the restaurants was confusing. The portions and quality of food at restaurants was not worth the time. The buffet was excellent. I would recommend giving a schedule of events/ open times of restaurants upon check in.

Beach was great clean close, staff eas great especially guy name Franc at concierge and Niomi at spa were very customer oriented and respectful. Dine in appointments were little hard but concierge helped us. Rooms were clean. The only thing that i didn't like that water was stopped from 12-8am for maintenance.

Staff very friendly. Clean room. So sad, changing this hotel to adults only on December 15th. Had no air conditioning for 3 days. They need to change menus in the restaurants.

If you like quiet, clean and beautiful this is your place! We liked it a lot. Great place! Thank you all who works there! Beautiful, friendly and kind people!

Beach was great clean close, staff eas great especially guy name Franc at concierge and Niomi at spa were very customer oriented and respectful. Dine in appointments were little hard but concierge helped us. Rooms were clean. The only thing that i didn't like that water was stopped from 12-8am for maintenance.

Staff service excellent, friendly staff, good food Bathroom is old need upgrade