Riviera Maya Kid friendly Vacations

So many mosquitoes inside room. Had issues with dirty bedsheets as soon as we entered the room. Checked in at midnight and whole night had to deal with room service for changing beddings and spray for mosquitoes. Fridge wasn’t working and Ac wasn’t working. Technicians came around 1 am. So overall it was disappointing and disaster. Had face many issues that also specifically with senior citizen and three years old with me. Not expected such from Expedia. Staff also very rude. Expecting some resolution from expedia on such bad service and experience. Had been to Royalton splash 2 years back and had an amazing time that time through SUNWING trip. This time it was total waste of time and money. I have the video of flies and mosquitoes if you want to, i can send it or upload on twitter.

The family concierge upgraded room from Expedia was nice, but since we didn’t upgrade our stay with the FC Amenities we were in an area of the hotel we could not utilize. Had we known that I would not have opted for that area.

It was an overall amazing stay . Would highly recommend to others . The only minor issue I had was that there was no bottled water available just refillable glass jars .

We arrived for our 1-week stay, and after waiting a long time to get our room, it was immediately evident that what we were booked for and what we were getting were completely different. It felt like a bait and switch. Our room was outdate, falling apart, had more of a view of the large, loud activity pool than the ocean, and didn't even seem set up for 2 guests - only one side of the sink had towels and a cup, there was no coffee for the coffee maker, no bar items in the "mini bar", etc. We were told that there was a big Members event so they gave all the Members attending room priority and shunted us to a crappy room hoping we wouldn't say anything. The only bright side after hours of dealing with this mess, was that one of the managers agreed to let us cancel for a full refund - we booked another property, got in a cab, and left. Final note: the bell boy assumed we didn't speak Spanish and worked out a overcharge with the taxi driver that cost us literally twice what I had initially agreed to - then was completely rude to me when I called him out on it... we were so anxious at that point to leave that I just sucked it up so we didn't have to wait any longer to get on with our trip. Complete and utter disappointment! p.s. based on this experience, I also cancelled a booking I had made at this property for next April.

The family concierge upgraded room from Expedia was nice, but since we didn’t upgrade our stay with the FC Amenities we were in an area of the hotel we could not utilize. Had we known that I would not have opted for that area.

We arrived for our 1-week stay, and after waiting a long time to get our room, it was immediately evident that what we were booked for and what we were getting were completely different. It felt like a bait and switch. Our room was outdate, falling apart, had more of a view of the large, loud activity pool than the ocean, and didn't even seem set up for 2 guests - only one side of the sink had towels and a cup, there was no coffee for the coffee maker, no bar items in the "mini bar", etc. We were told that there was a big Members event so they gave all the Members attending room priority and shunted us to a crappy room hoping we wouldn't say anything. The only bright side after hours of dealing with this mess, was that one of the managers agreed to let us cancel for a full refund - we booked another property, got in a cab, and left. Final note: the bell boy assumed we didn't speak Spanish and worked out a overcharge with the taxi driver that cost us literally twice what I had initially agreed to - then was completely rude to me when I called him out on it... we were so anxious at that point to leave that I just sucked it up so we didn't have to wait any longer to get on with our trip. Complete and utter disappointment! p.s. based on this experience, I also cancelled a booking I had made at this property for next April.

It was an overall amazing stay . Would highly recommend to others . The only minor issue I had was that there was no bottled water available just refillable glass jars .

The family concierge upgraded room from Expedia was nice, but since we didn’t upgrade our stay with the FC Amenities we were in an area of the hotel we could not utilize. Had we known that I would not have opted for that area.