Sandos Caracol Nature Resort & Water Park All Inclusive

Travelers find serenity through yoga classes and aromatherapy treatments, while families splash in three outdoor pools or join ecotours along magnificent coastlines

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Where to?

Dates

January 2026

20

February 2026

Aerial view - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)

Restaurant - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)

Sandos Caracol Eco Resort - All Inclusive offers a peaceful retreat with access to a nearby golf course and Quinta Alegría Shopping Mall. Guests relax on white sand beaches, rejuvenate at SPA SANDOS, and dine at nine distinctive on-site restaurants.

Good

Popular amenities

Pool
Hot tub
All inclusive
Parking included
Free WiFi

Room options

Check availability for these dates

Tonight

Jan 20 - Jan 21

Tomorrow

Jan 21 - Jan 22

All rooms

2 beds

1 bed

3+ beds

Showing 31 of 31 rooms

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Bathrobes

Hair dryer

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Bathrobes

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout drapes/curtains

Ceiling fan

Bathrobes

30 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Separate bedroom

Blackout drapes/curtains

Ceiling fan

41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

2 bedrooms

Blackout drapes/curtains

Ceiling fan

Bathrobes

64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Bathrobes

Hair dryer

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Excellent

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Bathrobes

41 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Bathrobes

62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

About the neighborhood

Located in Corasol, a neighborhood in Playa del Carmen, Sandos Caracol Nature Resort & Water Park All Inclusive is next to a golf course and on the beach. Quinta Avenida and Central Square are notable landmarks, and the area's natural beauty can be seen at Maroma Beach and Yal-ku Lagoon. Gran Coyote Golf and Quinta Alegría Shopping Mall are two other places to visit that come recommended. Discover the area's water adventures with windsurfing nearby, or enjoy the great outdoors with skydiving. Visit our Playa del Carmen travel guide

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

Quinta Avenida
12 min drive - 6.7 km
Xcaret Eco Theme Park
26 min drive - 16.5 km
Maroma Beach
29 min drive - 15.4 km
Playa Xcalacoco
14 min walk - 1.2 km
Gran Coyote Golf
5 min drive - 1.8 km

Getting around

Cancun Intl. Airport (CUN)
46 min drive

Restaurants

La Laguna
5 min walk
El Templo
3 min walk
Bar L'Elefant
1 min walk
Restaurante Riviera
6 min walk
Las Máscaras
4 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Upscale all-inclusive property near Gran Coyote Golf

Located close to Quinta Alegría Shopping Mall, Sandos Caracol Nature Resort & Water Park All Inclusive provides an adjacent golf course, free water park access, and 2 poolside bars. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in reflexology, a body wrap, and a hot stone massage at Spa Sandos, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include beach yoga, hiking/biking, and snorkeling. In addition to a swim-up bar and a terrace, guests can connect to free WiFi in public areas.

Other perks include:

2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
Free self parking
Free bicycle rentals, an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
An outdoor pickleball court, wedding services, and beach towels
Guest reviews speak well of the family-friendly amenities

Room features

All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property.

Other conveniences in all rooms include:

Bathrooms with showers and free toiletries
Plasma TVs with satellite channels
Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Pool
Hot tub
All inclusive
Spa

₩351,810 total

includes taxes & fees

Jan 24 - Jan 25

On the beach, white sand, free beach cabanas, beach umbrellas

Pool
Breakfast included
All inclusive
Spa

₩1,612,468 total

includes taxes & fees

Jan 30 - Jan 31

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

More

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

More

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property Registration Number 008-007-006283/2025

We should mention

This property does not have elevators

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Only registered guests are allowed in the guestrooms

Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision

Guests under 18 years old are not allowed in the spa

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sandos Caracol Nature Resort & Water Park All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Caracol Nature Resort & Water Park All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Caracol Nature Resort & Water Park All Inclusive located?

Located in Corasol, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

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Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8

Cleanliness

7.4

Amenities

7.4

Staff & service

7.2

Property conditions & facilities

10/10 Excellent

Aracelis

Jan 17, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was fresh and the place is clean and easy to walk around.

Stayed 3 nights in Jan 2026

8/10 Good

Kristy

Jan 12, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great resort for the family! So much to see and do! Staff was friendly & rooms were clean. Would go back!

Stayed 4 nights in Jan 2026

10/10 Excellent

Selina Eliane

Jan 3, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great resort ! Great staff! Highly recommend for families! Fun water park & beach access.

Stayed 7 nights in Dec 2025

10/10 Excellent

Luis Alberto

Dec 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great place for traveling with kids,

Stayed 3 nights in Aug 2025

10/10 Excellent

Rob Stanley

Dec 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great stay. Loved the food and service beautifully set in amongst the forest full of animals and critters

Stayed 14 nights in Nov 2025

10/10 Excellent

Rachel

Dec 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service, good food, lots to do!!

Stayed 7 nights in Nov 2025

10/10 Excellent

Danielle Marin

Dec 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back!

Stayed 5 nights in Dec 2025

10/10 Excellent

Esequiel

Dec 10, 2025

Perfect family, friendly resort, especially with a one year-old everything was great about this trip, especially the entertainment group

Stayed 6 nights in Nov 2025

8/10 Good

Mandolyn

Jan 11, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We had a wonderful stay! The staff really made the trip with how attentive and accommodating everyone was. We had some issues with our rooms that were not able to be fully resolved and some of the resort amenities were not available during our stay due to maintenance/technical issues; however, the positives far exceeded the minor inconveniences. The activities, food options, entertainment, grounds, and again, people, were fantastic and we had an amazing stay. Would definitely repeat the trip!

Stayed 5 nights in Jan 2026

10/10 Excellent

Joanna

Dec 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ideal place for the kids. Huge water park, pools, beautiful beach. Shows, animals and food

Stayed 4 nights in Nov 2025

10/10 Excellent

Harold

Jan 5, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff ver y nice and polite. The área and room Super clean. Very good stay Overall. Kids had a lot of fin in the aquapark. We never got bored at the hotel. Night life activities were Very family orientes and Very nice.

Stayed 8 nights in Dec 2025

8/10 Good

Genevieve Marie-Jose

Jan 6, 2026

Liked: Cleanliness, amenities

Staff was great, resort was a little old but the jungle and animals was amazing, a la carte restaurant was great but the buffet was really not that good.. but we had a great vacation

Stayed 8 nights in Dec 2025

8/10 Good

Lucas

Jan 15, 2026

Liked: Cleanliness, property conditions & facilities

Very clean room, so many different activities to do. The beach was great with lots of palm trees providing shade if youd like it as well as a wave break area great for kids. The wayer park was not ully functioning and food was 3/5. Service was great. Would return.

Stayed 5 nights in Jan 2026

6/10 Okay

Simon

Dec 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room and the resort surroundings were great, and the staff were friendly. The service was very patchy and inconsistent though, the food was average at best, and the music was deafeningly loud all across the resort, which is such a pity when the sounds of nature there were so gorgeous. We enjoyed ourselves but wouldn’t go again.

Stayed 10 nights in Dec 2025

8/10 Good

Thomas R

Jan 12, 2026

Liked: Cleanliness

The room was good and clean. The staff was nice. The waterpark was shut down for five days of our day so that wasn’t the best it made. The rest of the pool is really busy and the kids got bored. shows were good. Maria the Expedia representative on site was awesome. She helped out a lot, making dinner reservations, and letting us know about the facility.

Stayed 7 nights in Jan 2026

10/10 Excellent

Tamara

Jan 2, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent vacation! Great room, comfortable bed, outstanding cleanliness, delicious food and amazing staff. Expedia welcomed us with a bottle of champagne in our room and a message on the bed in flowers. Dinner reservations were made for us every night at a different restaurant. The couples massages were definitely a highlight and the beach was beautiful! I highly recommend this property and booking through Expedia! 10/10. Definitely an experience we will never forget!!!

Stayed 6 nights in Dec 2025

8/10 Good

Taha

Dec 23, 2025

A lot of fun activities, but the service could be much better.

Stayed 4 nights in Dec 2025

10/10 Excellent

CYNTHIA

Dec 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The breakfast was amazing. I just wish the Mascaras restaurant had dinner buffet again. The property has so many beautiful things to see. This my top favorite resort. Fun for the kids and adults. Sandos has the best shows ever! Also, this was our first time in December let me tell you the beach was gorgeous!

Stayed 4 nights in Dec 2025

4/10 Poor

Michelle Rae

Dec 28, 2025

Liked: Property conditions & facilities

Couldn’t get any dinner reservations. Buffet was set up poorly so the lines were long and slow moving. Pool games/activities could have been better, more fun and entertaining. Beach and pool are nice. Rooms were good.

Stayed 5 nights in Dec 2025

10/10 Excellent

Tamara Marie

Dec 28, 2025

Liked: Cleanliness, property conditions & facilities

Room was very clean. Monkeys right out side our balcony. Very friendly staff. Only bad thing is reservations for different restaurants. Can’t get into many of them. We were there 6 nights only got into 1 . Besides buffet.

Stayed 5 nights in Dec 2025

6/10 Okay

Kyle

Dec 4, 2025

Staff did not work very hard to accommodate room requests. 3 out of 4 of us got very sick during stay. Kids enjoyed water park. I enjoyed natural beauty of resort.

Stayed 7 nights in Nov 2025

8/10 Good

Crystal

Nov 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort

Stayed 7 nights in Oct 2025

10/10 Excellent

vintea darleen

Oct 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a amazing time. The food was mid but enjoyed a great dinner on the beach that was out of this world

Stayed 5 nights in Oct 2025

10/10 Excellent

Liza Jo-anne

Nov 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

From the moment we arrived to the moment we left was amazing! I did find the reservation portion for restaurants difficult but not a deterrent to come back. Staff were outstanding and super friendly. Room was spacious, clean and comfortable. First 2 days the shower ran pretty cool however it was a nice relief to the body from the heat. Looking forward to a return visit! Ohhh absolutely loved the wildlife (not the bug bites tho lol)