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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

Choose dates to view prices

Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view
Restaurant
Aerial view
Reception
Restaurant
Sandos Caracol Eco Resort - All Inclusive offers a peaceful retreat with access to a nearby golf course and Quinta Alegría Shopping Mall. Guests relax on white sand beaches, rejuvenate at SPA SANDOS, and dine at nine distinctive on-site restaurants.

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • Bar
  • All inclusive
  • Breakfast included
  • Pool
The current price is ₩214,707
₩270,251 total
includes taxes & fees
Oct 15 - Oct 16

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Room Superior with Pool View

1 bedroom, free minibar, in-room safe, desk

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4

View all photos for Room Superior

1 bedroom, free minibar, in-room safe, desk

Room Superior

  • 30 sq m
  • Sleeps 4

View all photos for Pool View Superior

Pool View Superior | 1 bedroom, free minibar, in-room safe, desk

Pool View Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Hair dryer
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Pool View Penthouse

Pool View Penthouse | 1 bedroom, free minibar, in-room safe, desk

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite | 1 bedroom, free minibar, in-room safe, desk

Pool View 1 Bedroom Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Eco Family Superior

Eco Family Superior | 1 bedroom, free minibar, in-room safe, desk

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Suite

Eco Family Suite | 1 bedroom, free minibar, in-room safe, desk

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Hair dryer
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | 1 bedroom, free minibar, in-room safe, desk

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 2

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • 41 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 2

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 64 sq m
  • Sleeps 3

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • 64 sq m
  • Sleeps 5

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About the neighborhood

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 5 min drive - 1.8 km
  • Quinta Avenida - 9 min drive - 5.3 km
  • Playa del Carmen Main Beach - 9 min drive - 5.3 km
  • Punta Esmeralda Beach - 10 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪La Toscana - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Lizards Pool Bar & Terrace - ‬2 min drive
  • ‪Los Lirios - ‬5 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Upscale all-inclusive property near Gran Coyote Golf
Located close to Quinta Alegría Shopping Mall, Sandos Caracol Nature Resort & Water Park All Inclusive provides a free breakfast buffet, an adjacent golf course, and free water park access. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in a sports massage, a facial, and a body scrub at Spa Sandos, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include snorkeling, kayaking, and hiking/biking. In addition to 2 poolside bars and a swim-up bar, guests can connect to free WiFi in public areas.
Other perks include:
  • 2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
  • An outdoor pickleball court, a porter/bellhop, and beach towels
  • Guest reviews speak well of the family-friendly amenities
Room features
All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with satellite channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Similar properties

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Sandos Playacar All Inclusive

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  • Hot Tub
  • All inclusive
  • Spa
7.6 out of 10, Good, 1,385 reviews
The price is ₩282,544
₩352,334 total
includes taxes & fees
Oct 14 - Oct 15
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

As of Oct 13, 2025, prices found for a 1-night stay for 2 adults at Sandos Caracol Nature Resort & Water Park All Inclusive on Oct 15, 2025 start from ₩214,707, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sandos Caracol Nature Resort & Water Park All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Nature Resort & Water Park All Inclusive?

Self parking is free at this property.

What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Caracol Nature Resort & Water Park All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Caracol Nature Resort & Water Park All Inclusive located?

Located in Corasol, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

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Reviews

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

6.8

7.6

Cleanliness

7.2

Amenities

7.2

Staff & service

8.2

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 408 out of 1447 reviews
Rating 8 - Good. 373 out of 1447 reviews
Rating 6 - Okay. 264 out of 1447 reviews
Rating 4 - Poor. 173 out of 1447 reviews
Rating 2 - Terrible. 229 out of 1447 reviews

Reviews

8/10 Good

Sam

Liked: Amenities
Good place for vacation
Stayed 4 nights in Aug 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great place
Stayed 5 nights in Sep 2025

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Always a amazing hotel
Stayed 6 nights in Aug 2025

10/10 Excellent

Anushya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time. It’s a great property. Children loved the waterpark and activities.
Stayed 4 nights in Sep 2025

10/10 Excellent

Lizeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment
Stayed 3 nights in Aug 2025

4/10 Poor

Harry

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Most of the restaurants were closed and many of the activities were limited.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms
Stayed 2 nights in Aug 2025

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything excellent just the food didn’t like they didn’t have variation very poor and a lot of mosquitos
Stayed 2 nights in Oct 2025

6/10 Okay

Jardie Aquino

Liked: Staff & service
It was ok… they need more improvement in many ways….
Stayed 7 nights in Sep 2025

10/10 Excellent

Roshina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location for a family vacation
Stayed 5 nights in Jul 2025

4/10 Poor

Juan Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The food and drinks are terrible! The convince store inside the resort is way over priced. $9 redbulls? $20 Vicks? WHAT?!?
Stayed 5 nights in Oct 2025

8/10 Good

Thomas Michael

Liked: Cleanliness, amenities
Great
Stayed 7 nights in Jun 2025

6/10 Okay

Blanca Estela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tropical, Monkeys and coati are everywhere. Dining is not great; food is not very good but service is excellent. There is no air conditioning in dining area, only in public restrooms and rooms. lots of open air so its hot & humid. I would not return to this property.
Stayed 4 nights in Oct 2025

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
The yoga teacher - Iván - is amazing. The food is great - there are so many options you’ll be sure to find something you love at every meal. We had a great time in a beautiful place!
Stayed 9 nights in Aug 2025

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improved beach area comparing to the past visit. Food not the greatest but decent. Love that they decided to keep the one small restaurant/pub open whole night! Too bad they didn’t utilize Italian and Mexican reataurant…
Stayed 7 nights in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
The property itself is amazing.
Stayed 3 nights in Jul 2025

10/10 Excellent

IRLANDA BERENICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente
Stayed 2 nights in Aug 2025

10/10 Excellent

Emilio Lino

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like music in the adult only pool but staff tryed to make it better
Stayed 4 nights in Sep 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely and helpful. Property was well kept
Stayed 4 nights in Apr 2025

8/10 Good

ELIZABETH

Liked: Cleanliness, amenities
Older resort but they are updating. Very clean, food was great, kids had a blast
Stayed 7 nights in Jul 2025

8/10 Good

Weelda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard resort
Stayed 3 nights in Jun 2025

6/10 Okay

Fritz

Liked: Cleanliness
Disliked: Property conditions & facilities
The pace was ok but the food quality was average.
Stayed 5 nights in Aug 2025

10/10 Excellent

yailin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very cleaning and staff recreatión was 🔥
Stayed 5 nights in Jul 2025

8/10 Good

Valerie Lou

Liked: Cleanliness, staff & service, property conditions & facilities
It felt like a hotel in the jungle. Nice restaurants. Super close to the beach. Only downside was that all the large slides in the waterpark were closed
Stayed 5 nights in Apr 2025

8/10 Good

Owen David

Liked: Cleanliness, staff & service, property conditions & facilities
Property was awesome and everything within walking distance, the whole site lost power for around 2.5 days so back up generators had to power everything, not what you wanted to hear running all day
Stayed 14 nights in Aug 2025

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