리비에라 나야리트 로맨틱 여행

Everything was super clean, all staff from the moment you get there is helpful and knowledgeable. Clean rooms, really yummy tasty delicious food. 10/10 overall

The best hotel in the region. Employees knew how to treat the guests..Food is also best one.

The best hotel in the region. Employees knew how to treat the guests..Food is also best one.

Upon arrival the 2 staff members never greeted us or introduced themselves. They did not let is know about the schedule power outage the next day that was scheduled from 7am-3pm. We were told that we had a kitchenette but it actually was only a small fridge. The pool was absolutely disgusting. It was very cloudy water full of leaves. The tiles around the edge were falling off. There was no ladder to get in and out of pool. The service at the pool was horrible as clearly we were interrupting a show on there phone. They never asked us if we wanted a drink or anything. They did eventually give us our complimentary drink. After we showered we sat down to order food they were not prepared to serve food. We then noticed cockroaches in the bathroom that were coming up from the sink. We notified them and they sprayed raid and left us in the same room with the raid. The curtains around the bed were moldy and the floor was rotting in spots. The maintenance was extremely lacking. The design and concept is there for a very cozy romantic getaway. It is definitely a extremely steep climb up to the bungalows. Also another steep climb to pool area. The ocean view was extremely limited even though we booked ocean view. Queen size bed is a double bed with a very large bite mark in sheet into mattress. Pictures on the internet are definitely not what it is.

Todo estaba bien solo el elevador no servía el primer día pero el personal muy amable 🥰🥰🥰🥰🥰🥰😍😍😍

Everything was super clean, all staff from the moment you get there is helpful and knowledgeable. Clean rooms, really yummy tasty delicious food. 10/10 overall