Cowal 4 Stars Hotels

"The location is the winner - people definitely visit to stay in a truly incredible part of the country. This is our second trip in less than a year, and unfortunately Portavadie is looking very tired indeed. I was quite shocked at the lack of cleanliness in common areas (corridor outside our room was gritty with random bits of dirt, and the leisure centre’s changing rooms were grimy and thick with cobwebs!) Customer service felt really indifferent and quite bare-minimum. I truly think our expectations are low in this regard, we’re very self sufficient and don’t expect any special treatment! However, there was just something quite ‘off’ and I think staff in the restaurant and leisure centre could massively benefit from proper customer service training. This is an incredible destination and coming here should feel really special. Unfortunately I think there’s some fundamental details that need some care and attention from management. "

"Great rooms. Dining is reasonable."

"Great breakfast and location. Room a little tired but great size. Food and drink onsite pretty expensive. All the staff were lovely."

"Lovely hotel, beautiful location close to amenities. Staff very friendly and service was excellent. "

"Lovely clean room. Bar staff friendly. Breakfast selection great. "

"Lovely stay, clean room, lovely spa and breakfast with friendly staff, parking easy and free with stay "

"Stayed here with my husband and 2 kids under 5yrs. Breakfast was very nice! The location gave us access to a lot of things around Loch Lomond (Faerie Trail was the kids favorite). Parking was convenient and the hotel is close to other restaurants. I would stay here again."

"Such a fantastic stay and sad to be leaving! A beautiful hotel, set in lovely surroundings. The staff were fantastic very helpful from reception to bar to restaurant. Room was beautiful clean and hotel throughout. Looking forward to staying again "

"Unfortunately there was a problem with their kitchen and consequently no hot food was available. The “English Breakfast” was also cold and in fact a Continental Breakfast would have been a better description. That said, the room rate was extremely reasonable and the staff were excellent - providing both recommendations for dinner on the evening of arrival and then at breakfast, providing an itinerary of recommended stops for our journey up to Fort William."