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더블트리 바이 힐튼 애버딘 시티 센터 여행 후기

3.5 out of 5
더블트리 바이 힐튼 애버딘 시티 센터
Beach Boulevard, Aberdeen, SCT

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 839개 이용 후기 중 293개" "
평점 8 - 좋아요. 839개 이용 후기 중 329개" "
평점 6 - 괜찮아요. 839개 이용 후기 중 142개" "
평점 4 - 별로예요. 839개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 839개 이용 후기 중 20개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant,helpfull staff. Clean spacious rooms. Good location
2020년 3월에 1박 숙박함

8/10 - 좋아요

Mel

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs updating
Room could do with being updated, especially the bathroom, smelled of damp and wasnt very clean. Comfy and quiet night sleep though and reception staff friendly.
2020년 3월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 3월 17일
Dear Mel Thank you for your review. I am pleased that overall you had a pleasant stay with us. Please accept my sincere apologies with regards the bathroom and I will pass on your comments to our Head Housekeeper for her information and attention. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

Harry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value excellent service
Very nice welcome and warm cookie unexpected but a nice gesture. Room very adequate, bed really comfortable and large. Only quibble TV reception kept cutting out, a bit annoying when trying to watch the news. Overall excellent will definitely stay again
2020년 3월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 3월 16일
Dear Harry Thank you for your review. I am really pleased to hear your positive comments about your stay and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

Nathan 님, Birmingham

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms are a little dated, good breakfast, on beachfront location.
2020년 3월에 3박 숙박함
답변 제공: Hemant M 님, 2020년 3월 11일
Dear Nathan Thank you for your review. I am pleased to see that overall you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 3월 10일
Dear Suzanne Thank you for your review. I am pleased to see that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our room was large, comfortable and warm! Great to have an iron and ironing board, plenty of coat hangers, a TV that was the perfect size for the room. Great shower pressure
2020년 3월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 3월 10일
Dear Lisa Thank you for your review. I am pleased to hear that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

Jan Marita

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
When business is a pleasure!
We came for business but what a pleasure to stay. Great service, helpful staff and I can recommend the food. I’m a ceoliac who doesn’t eat grains and the chef was so accommodating!We will be back again!
2020년 3월에 2박 숙박함
답변 제공: Hemant M 님, 2020년 3월 9일
Dear Jan Marita Thank you for your review. Its great to know that you have had lovely business stay with us and that we have provided a fantastic service throughout your visit. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Would recommend
Comfortable weekend stay. Spacious room. Shower over bath with mixer tap just a bit dated. All staff courteous and helpful. Plenty parking and good wifi.
2020년 2월에 2박 숙박함
답변 제공: Hemant M 님, 2020년 3월 3일
Dear Guest Thank you for your review. It's great to see that you have had a pleasant stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff and extremely clean rooms. Very comfortable beds
2020년 2월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 3월 3일
Dear Guest Thank you for your review. I am pleased to see that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

Frances

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our room wasnt too bad,but our friends room was dirty.Light switch, curtains has dirty marks on them.Nice breakfasts.
2020년 2월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 3월 3일
Dear Frances Thank you for your review. I am pleased to see that you have had pleasant stay with us. It's great to hear you have enjoyed our buffet breakfasts. Kind regards Hemant Markanday General Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
Pretty tired Only one pillow each Room small and in need of refresh Had to fix shower to use it Expected better from hilton
2020년 2월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 3월 3일
Dear Guest Thank you for your review. I am sorry if we have let you down in any way. Please accept my sincere apologies for the issues you have identified and I have shared your feedback with the relevant Heads of Department for their information and attention Kind regards Hemant Markanday General Manager

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel entrance and bar are nice but the rooms are in need of an update
2020년 2월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 2월 27일
Dear Guest Thank you for your review. I am pleased to know that overall you have had a good stay and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

실제 이용하신 고객

2020년 2월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 2월 24일
Dear Guest Thank you for your review. I am pleased to see that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

Chic

2020년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 2월 24일
Dear Guest Thank you for your review. I am pleased to see that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2020년 2월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 2월 19일
Dear Guest Thank you for your review. I am pleased to know that you have had a lovely stay with us. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

Janey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 2월 17일
Dear Janey Thank you for your review. I am pleased to know that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

Scott 님, Aberdeen

좋아요: 청결 상태, 직원 및 서비스
Great room for the price and very pleasant staff.
2020년 2월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 2월 17일
Dear Scott Thank you for your review. I am pleased to know that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Good service but very tired looking - rooms and hallways could do with an upgrade!
2020년 1월에 2박 숙박함
답변 제공: Hemant M 님, 2020년 2월 4일
Dear Guest Thank you for your review. We are disappointed to hear your feedback and I am sorry if we have let you down in any way. Please be aware that we are constantly making improvements to the hotel and I hope you will return again in the future. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

Georgia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 1월 22일
Dear Georgia Thank you for your review. I am pleased to know that you have had a great stay with us and I hope we can welcome you back to the hotel again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay,
Great, free upgrade helped. Very helpful staff. Quite and as expected for Hilton. Only slight disappointing thing was the cost of alcohol.
2020년 1월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 1월 13일
Dear David Thank you for your review. I am pleased to hear your positive comments about your recent visit and I hope we can welcome you back to the hotel again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we booked a Premiere Suite and the room was really big and has a good view. The toilet is very clean and has basic toiletries. Fresh sheets. They also gave us welcome cookies upon checking in and they also have complimentary chocolate with a welcome note. Which is a very good gesture. Free parking and fast wifi in the room
2020년 1월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 1월 13일
Dear Guest Thank you for your review. I am pleased to hear your positive comments about your recent stay and it's great to know that you have had a lovely time. I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
Very good location. Staff were excellent very good breakfast
2019년 12월에 2박 숙박함
답변 제공: Hemant M 님, 2020년 1월 8일
Dear Guest Thank you for your review. I am pleased to see that overall you have had a great stay with us and I will certainly share your comments with the staff, they will be delighted to hear your lovely comments. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice hotel near the beach
We tried also more other accommodations in Aberdeen but Hilton is definitely our favorite one and we will return here. Nice location near the beach, high standard in rooms and friendly personnel.
2019년 12월에 5박 숙박함
답변 제공: Hemant M 님, 2020년 1월 23일
Dear Guest Thank you for your feedback and I am pleased to know that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

Maureen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 1월에 2박 숙박함
답변 제공: Hemant M 님, 2020년 1월 6일
Dear Maureen Thank you for your review. I am pleased to know that you have had a pleasant stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Kein top hotel
Leider nicht dem Standard entsprechen. Wifi 13 pound pro tag. Check in sehr gut. Parken kostenlos. Personald freundlich. Dann hört es schon auf mit den positiven. Suite ist ok aber schlecht ausgestattet. Keine Minibar liste / keine Infos zum hotel (check out/wifi etc) . Lichter kaputt. Haare vom vorgänger im bad. Platinum club nicht existent. Wifi unverschämte 13 pfund pro Tag. Früstück nicht ausreichend für den selbsternannten Standard. Sorry- aber das geht besser und ist des namens Hilton nicht würdig.
2019년 12월에 1박 숙박함
답변 제공: Hemant M 님, 2020년 1월 3일
Dear Guest Thank you for your review. I am sorry to hear your feedback and I apologise if we did not meet your expectations on this occasion. I will certainly share your comments with our Head Housekeeper with regards the cleanliness and maintenance issues in the room. With regards the wifi, this is free for all our guests unless you are require one of the premium packages for which there is a charge. Thanks again for your review and I am sorry for any inconvenience caused during this stay. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel and staff very welcoming food good
2019년 12월에 1박 숙박함
답변 제공: Reception 님, 2019년 12월 29일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Hemant M 님, 2019년 12월 23일
Dear Gary Thank you for your review. I am pleased to see that you have had a great stay with us. I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

Simon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Nice hotel close to town centre clean warm & friendly
2019년 12월에 1박 숙박함
답변 제공: Hemant M 님, 2019년 12월 17일
Dear Simon Thank you for your review. I am pleased to see that you have had a great stay with us and it's great to hear your positive comments about your visit. I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bedroom and bathroom were very much in need of updating . Heating in the bedroom was a very old electric heater which was either off or too hot. No heating in the bathroom st all. When I checked out I was given the wrong bill and 24 hours later I am still waiting for correct receipt to be emailed to me. Will not stay there again .
2019년 12월에 2박 숙박함
답변 제공: Hemant M 님, 2019년 12월 16일
Dear Guest Thank you for your review. I am sorry to hear that we did not fully meet your expectations. We have taken on board your feedback and have shared this with the relevant Heads of Department for their information and attention. Kind regards Hemant Markanday General Manager

4/10 - 별로예요

Andrew

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Uncomfortable stay
Staff were lovely and lobby is very nice however past that it smells of smoke, rooms are dated and the beds are solid as a rock however the parking and location is great
2019년 11월에 1박 숙박함
답변 제공: Hemant M 님, 2019년 12월 4일
Dear Andrew Thank you for your review. I am pleased to hear that you found the staff lovely and the location and parking great. Please accept my sincere apologies that you found the bed uncomfortable and I will certainly pass on your feedback to our Head Housekeeper for her information and attention. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great weekend away
We had an amazing stay. Our son hadnt stayed in a hotel before so we took him to aberdeen for his birthday. Staff were lovely, room was clean and very spacious, big comfy beds, shower was really powerful, plenty towels etc, my son loved his stay. We stayed a top boutique hotel in the west end a few months before and it was awful. Would rebook here with no hesitation. Bathroom was nice but rooms could do with a decor update that would be my only point to improve on
2019년 11월에 1박 숙박함
답변 제공: Enrique Medrano. Assistant Front Office Manager 님, 2019년 12월 3일
Dear Stacey, Thank you for your review. We are pleased to see that you have had a great stay with us. I am delighted to hear that a member of Reception Team who checked you in was of really great with your family when you checked in and helped improve your mood when you arrived. With regards the breakfast, We are sorry if we have let you down in any way.I can assure you that Once again, many thanks for your feedback and I hope we can welcome you back to the hotel again soon. Sincerely,

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Oasis in Aberdeen
Excellent friendly service from registering to check out. The room was very comfortable and had all the amenities required. Breakfast was first class offering a wide variety. Thoroughly enjoyable stay and would be happy to recommend this hotel
2019년 11월에 2박 숙박함
답변 제공: Hemant M 님, 2019년 11월 28일
Dear Daniel Thank you for your review. I am really pleased to hear your positive comments about your recent visit and it's great to know that you have had a lovely stay with us. I am grateful for your recommendation and I hope that we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 3박 숙박함
답변 제공: Hemant M 님, 2019년 11월 25일
Dear Guest Thank you for your review. I am pleased to see that you have had a pleasant stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 2박 숙박함
답변 제공: Hemant M 님, 2019년 11월 19일
Dear Tracey Thank you for your review. I am delighted to hear that you have had a great stay with us and I hope we will have the pleasure of looking after you again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

LORNA

2019년 11월에 3박 숙박함

10/10 - 훌륭해요

Catherine

2019년 11월에 1박 숙박함

6/10 - 괜찮아요

David

출장 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Not impressed
A very disappointing stay, the bedroom was very tired, the bath was rusty with only tepid water, even after running the hot water for 10 minutes. When I complained the front desk manager did offer to look at the problem, and said better rooms were available at a higher premium. The heating in the room had a mind of its own, when in the middle of the night it started to get really warm, the heater controls were physically broken. Not impressed at all
2019년 11월에 1박 숙박함
답변 제공: Hemant M 님, 2019년 11월 12일
Dear David Thank you for your review. I am disappointed to hear your feedback and I am sorry if we have let you down in any way. I have taken on board your comments and will share your feedback with the relevant Heads of Department for their information and attention. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

Aimee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 2박 숙박함
답변 제공: Hemant M 님, 2019년 11월 12일
Dear Aimee Thank you for your review. I am pleased to know that overall you have had a pleasant stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great value for money.
Very good. The bathroom could do with being upgraded and there was no water coming from the cold tap in the bath. Breakfast was amazing
2019년 11월에 1박 숙박함
답변 제공: Hemant M 님, 2019년 11월 11일
Dear Guest Thank you for review. I am pleased to see that you have had a great stay with us. I am sorry you had no water from the cold tap and I will certainly pass this on to our Maintenance Team for their information and attention. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good value.
Staff very friendly and helpful. Dinner excellent. Adequate free parking. Decor/furnishings (especially in public areas) a bit shabby.
2019년 11월에 2박 숙박함
답변 제공: Hemant M 님, 2019년 11월 11일
Dear Guest Thank you for your review. I am pleased to see that overall you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Check in was very good with pleasant staff. The room was next to the lift so did hear the doors. The bed was comfortable but had a very noisy topper, it was like being in a crisp bag. The breakfast was very good with plenty of choices. Location was good, nearly on the beach. Plenty of shopping across the road with restaurants, cinema and supermarket.
2019년 11월에 2박 숙박함
답변 제공: Hemant M 님, 2019년 11월 7일
Dear George Thank you for your review. I am pleased to see that you have had a great stay with us and that you have enjoyed the location of the hotel. I hope we will have the pleasure of looking after you again soon. Kind regards Hemant Markanday General Manager

4/10 - 별로예요

Simon

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Last minute booking price was semi reasonable but for being a double tree Hilton we expected better condition. Room was dated and the heat was unbearable even after we had switch the heating off.
2019년 11월에 1박 숙박함
답변 제공: Hemant M 님, 2019년 11월 5일
Dear Simon Thank you for your review. I am disappointed to hear your feedback and I am sorry if we did not meet your expectations on this occasion. We appreciate your feedback and apologise for any inconvenience caused during your stay. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

Mari

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Hemant M 님, 2019년 11월 5일
Dear Mari Thank you for your review and kind rating. I am really pleased to see that you have had a great stay with us and I hope we can welcome you back again soon.

8/10 - 좋아요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Hemant M 님, 2019년 11월 4일
Dear Andrew Thank you for your review. I am pleased to see that overall you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
This hotel is in a great location by the beach but still close to the shops and has parking
2019년 10월에 1박 숙박함
답변 제공: Hemant M 님, 2019년 11월 4일
Dear Guest Thank you for your review. I am pleased to see that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good value for money
Not up to the standard of the DoubleTree by Hilton I am used to but fine Restaurant prices too expensive for what it is
2019년 10월에 1박 숙박함
답변 제공: Hemant M 님, 2019년 11월 1일
Dear Guest Thank you for your review. I am sorry if we did not fully meet your expectations on this occasion. I hope this will not deter you from visiting us in the future. Kind regards Hemant Markanday General Manager

10/10 - 훌륭해요

Vicki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Hemant M 님, 2019년 10월 29일
Dear Vicki Thank you for your review. I am pleased to see that you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager

4/10 - 별로예요

anthony

좋아요: 객실의 편안함
별로예요: 청결 상태
MMmm. A wee bit disapointing.
When we arrived our room was not ready and were advised it would be another half hour. When we returned actualy 3 hours later the room was found to be unclean. There was evidence in the way of empty beer bottles in the room, there was no remote control for the TV, there was someones shavings left in the sink and the bedside lamp was clearly damaged.. Oh and there were towls and chocolates for 2 guests and not 3.
2019년 10월에 1박 숙박함
답변 제공: Hemant M 님, 2019년 10월 30일
Dear Anthony Thank you for your review. I am disappointed to hear your feedback and I am sorry if we have let you down in any way. Please accept my sincere apologies for the issues you have raised with us, I can assure you that this is not typical of the service we normally provide and I will pass on your feedback to our Front Office Manager and Head Housekeeper for their information and attention. Kind regards Hemant Markanday General Manager

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스
reak.
Hotel is in a great location, close to city centre and beach. Staff were friendly and accommodating - our only issue was our room was far too hot ! We tried to turn down the air conditioning but didn’t seem to make any difference and we had an inward looking room so couldn’t open a window for fresh air. Breakfast in the morning was also very good.
2019년 10월에 1박 숙박함
답변 제공: Hemant M 님, 2019년 10월 28일
Dear Ian Thank you for your review. I am pleased to know that overall you have had a great stay with us and I hope we can welcome you back again soon. Kind regards Hemant Markanday General Manager