실내 수영장, 10:00 ~ 22:00 오픈, 일광욕 의자
예약 가능 여부 확인

컴포트 인 & 스위트 코플리 애크런 여행 후기

2.5 out of 5
컴포트 인 & 스위트 코플리 애크런
160 Montrose West Ave, Akron, OH

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 751개 이용 후기 중 243개" "
평점 8 - 좋아요. 751개 이용 후기 중 202개" "
평점 6 - 괜찮아요. 751개 이용 후기 중 119개" "
평점 4 - 별로예요. 751개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 751개 이용 후기 중 111개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

Sunyong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 6박 숙박함
답변 제공: Brittany 님, 2019년 10월 26일
Dear Sunyong, Thank you for staying with us, we hope to see you again soon.

10/10 - 훌륭해요

Sarah

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 23일
Thank you so much for the 5 Star Rating! We look forward to having you back soon

6/10 - 괜찮아요

Jo

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very disappointing. The lights on the single elevator did not work. Its interior was battered. In the room, everything was unplugged. As I was plugging everything in. I found dried dog poop along side of the end table. The microwave did not work. The bed had more lumps than oatmeal. After waiting too long to speak to a person at the deak, I had to pick up a phone and call her. I mentioned the problems I encountered and she said, "sorry."
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 15일
We apologize you were not satisfied with your recent stay. We hope you will give us another chance to provide a superior experience

2/10 - 너무 별로예요

Charles

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed for 2 nights and didn’t like my stay first night had problems with the plumbing and had to take a shower in standing water in the shower that didn’t want to go down the drain and couldn’t flush toilet. And couldn’t get no refund unacceptable
2024년 4월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 15일
We apologize for the issues that occurred during your stay and hope you will give us another chance to provide you with a great experience

6/10 - 괜찮아요

Barbara

가족 여행
좋아요: 직원 및 서비스
Great location! Very close to multiple restaurants and stores. The staff was very nice and checked in with us each time they saw us to see how things were going. The rooms were spacious but not the cleanest. My bed had hair between the sheets at check-in, scotch tape in multiple places on the walls and a bathroom sink with a stopper that would keep falling to plug the sink. The hotel did have a strong weed smell the day we checked-in, but was fine the next day. I personally wouldn't choose to stay here again.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 4일
Thank you for taking the time to share your thoughts on your recent stay. I’m sorry we did not exceed your expectations but would love the chance to have to back to provide the quality stay you deserve

10/10 - 훌륭해요

Nelly

2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 17일
Thank you for staying, we look forward to seeing you again soon!

10/10 - 훌륭해요

Michael

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean room at a very reasonable price.
2024년 3월에 3박 숙박함
답변 제공: Management 님, 2024년 3월 23일
Thank you for staying. It is so nice to hear that you found our hotel to be clean- it is something we strive for. We hope to see you again soon.

6/10 - 괜찮아요

Daniel

가족 여행
좋아요: 직원 및 서비스
Pillows are terrible…bed sheets untidy & unclean
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 16일
We apologize you were not completely satisfied with your stay. We hope you will stay again so we can have another chance to provide you with a great stay

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff member was amazing
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 14일
Thank you for staying with us. We are glad to hear you enjoyed your stay and had amazing customer service. We hope to see you again the next time you are in town

8/10 - 좋아요

katrena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location had breakfast room was clean the only thing I didn’t like the refrigerator didn’t work hard to open
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 12일
Thank you for staying, we look forward to seeing you again soon

10/10 - 훌륭해요

Taylor

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 11일
Thank you for the 5 Star Rating, we look forward to seeing you back soon

6/10 - 괜찮아요

Amanda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 2일
Thank you for staying, we hope to see you again soon

8/10 - 좋아요

Sue

2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 23일
Thank you for staying, we look forward to seeing you again

10/10 - 훌륭해요

Kirsten

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was really amazing the entire time I was there, the pool was warm and the breakfast was delicious! I’d gladly stay again.
답변 제공: Management 님, 2024년 2월 28일
Thank you for your kind words- it is so nice to hear that you enjoyed your stay. We hope to see you again soon!

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
None of the buttons lit up in the elevator. Neither did the floor indicator light. There was no inspection notice posted in the elevator. No clock in the room. This hotel is old and it shows.
2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 24일
Thank you for sharing your thoughts on your recent stay. We hope to see you back after renovations have finished.

6/10 - 괜찮아요

Catherine

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bathroom in the room we stayed in was less than desirable. There was mold under the sill where the tub connected with the wall of the tub, the vanity was in awful condition as the wood was old and dirty. The room, bed and floor were fine. But the mold was really not acceptable. The staff was wonderful and helpful. Breakfast was good
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 15일
Hello, thank you for bringing these items to our attention. We will be sure Maintenance handles them immediately. We are glad to hear you enjoyed the rest of your stay and hope you return soon.

2/10 - 너무 별로예요

Phillip

가족 여행
별로예요: 숙박 시설 상태 및 시설
Dirty, no water pressure, junky.
2024년 2월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 14일
We apologize you were unhappy with your stay. We hope you will give us another chance to provide you with a superior experience.

8/10 - 좋아요

Deandre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 10일
Thank you for staying. We look forward to having you back soon.

10/10 - 훌륭해요

Judy 님, Parkesburg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place. I felt good about staying there & sometimes at hotels I can easily get creeped out if not clean enough.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 23일
Hi Judy,Thank you for staying with us. We are glad to hear you enjoyed your stay and hope to see you again soon

8/10 - 좋아요

Angela

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 28일
Thank you for staying, we look forward to seeing you again soon

4/10 - 별로예요

Tristan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 28일
We apologize you did not enjoy your stay. We hope you will come back so we can have another chance to give you a superior experience

10/10 - 훌륭해요

Lizzy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
our shower didn’t work
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 28일
Thank you for the great rating- we hope to see you again soon!

2/10 - 너무 별로예요

Jasmine

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Des 님, 2024년 1월 6일
Hello JasmineThank you for taking the time to leave us feedback. We're sorry that your stay did not meet your expectations, and we will take steps to address this issue in the future.Desmond Fernandes

8/10 - 좋아요

Rae

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it was pretty good. the staff was very helpful and friendly and the room was pretty spacious.
2023년 12월에 2박 숙박함
답변 제공: Des 님, 2024년 1월 6일
Hello RaeThank you for staying with us! We appreciate the feedback ,and hope to see you soon againDesmond Fernandes

8/10 - 좋아요

Sara

가족 여행
좋아요: 편의 시설/서비스
We stayed here for one while traveling across the state. Staff was friendly and helpful and we were able to check in an hour early. Room was clean and the breakfast buffet was filling and had many choices available. The only complaint we had was the elevator was in serious disrepair. None of the lights on the buttons worked and the doors had huge scuffs where it was scraping against the inner wall. Definitely did not feel safe so we utilized the stairs most of our trip.
2023년 12월에 1박 숙박함
답변 제공: Des 님, 2024년 1월 6일
Hello SaraThank you for staying with us! We appreciate the feedback ,and hope to see you soon againDesmond Fernandes

2/10 - 너무 별로예요

Laurel

가족 여행
별로예요: 직원 및 서비스
Not so merry Christmas
I was coming to visit my brother in a nursing home but he caught Covid and was in isolation. I tried to cancel the reservation but was not permitted to. I spent Christmas home alone, not happy that I was also throwing away hotel fees. I do not understand the purpose of non-refundable because things do come up. I know I will ever stay at a Comfort in, though.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 28일
Our apologies that you are unhappy with the policies of the reservation you made

4/10 - 별로예요

Ramkumar

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 28일
We apologize you did not enjoy your stay. We do hope you will give us another chance to provide you with the experience you deserve

4/10 - 별로예요

Praveen

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property needs renovation. TV was not working, intercom phone was not working, smelling bad. Elevator is not showing which floor you are. I don’t recommend.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 28일
We apologize you were not satisfied with our facility. Renovations will be starting soon- we hope you come back and see!

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Comfort inn comforted me when I needed it the most. Front desk is very welcoming and goes above to help when needed, food service makes sure breakfasts is always fresh and house keeping staff does an awesome job with the little time they have to clean rooms. I know because I’ve experienced doing it myself. I’m a fan of this place.
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 28일
Thank you for staying- we look forward to seeing you again soon

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Never again
The room wasn’t clean on arrival. Feet print on the wall. Dust everywhere. Old musty smell. Literally had to ask for the linen to be changed. Reason given “rooms are only cleaned every 3days” After asking the attendant to please attend to the room I left for the day. Upon returning nothing was done. Linen not changed. No clean towels. Nothing! Reason given “they don’t speak good English so they probably didn’t understand what was said.” Asked if I could cancel remaining days I was told no because stay was booked through a 3rd party so no refunds You all need a DEEP CLEANING AND DUSTING! I can say the young lady at the desk was very nice, patient and overworked. She was there from night to day. She did her best to handle my concerns. Thank you to her! Keep her! You need her!!
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 28일
We apologize you were not satisfies with your stay. We do hope you will come back so we can provide you with a superior stay

2/10 - 너무 별로예요

Richard

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like anything about my stay...
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 30일
Sorry to hear there was nothing you enjoyed about your stay. We would love to have you back to give you a better experience

8/10 - 좋아요

Phillip 님, Monaca

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Elevator is not currently working
2023년 12월에 4박 숙박함
답변 제공: Errol Carr 님, 2023년 12월 18일
We apologize for the inconvenience. The elevator is functional again.

2/10 - 너무 별로예요

diane

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
HORRIBLE! NEVER AGAIN!
Stay away! The place is filthy! Pubic hair in the tub, whiskers in the sink, dirty toilet, stains in carpet, something encrusted in carpet, large sticky spill in hallway. Reported it all at check in and requested another room. They said the hotel was full. Breakfast was minimal with stale bagels and biscuits hard as rocks. Complete disaster!
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 30일
Sorry you did not enjoy your stay. We hope you give us another chance to provide you with a superior experience

4/10 - 별로예요

Heather

After speaking to somebody about booking my reservation, they failed to tell me that the elevator was not working in the facility. I had to walk up four flights of steps, and then my shower did not work, so I had to walk all the way back down because they would not give me a new key unless I came back down For a different room. The shower did not work. Very disappointed.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 30일
Sorry you did not enjoy your stay. We hope you will give us another chance to provide you with a superior experience

8/10 - 좋아요

Kara

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Receptionist was kind, patient and went out of her way to make sure we were satisfied
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 30일
Thank you for your kind words- we hope to see you again

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 30일
Thank you for staying, we hope to see you again soon

10/10 - 훌륭해요

Lynette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful accommodating
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 30일
Thank you for staying- we look forward to seeing you again soon

6/10 - 괜찮아요

Richard

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The breakfast was very limited but Ok. We got there and we were told the elevator just broke so they had everyone staying in rooms on the 1st and 2nd floor and using the stairs. It was not repaired while we were there. Probably should have marked them lower due to this but at least we got a room.
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 14일
We apologize for the inconvenience of the elevator. We do hope you will stay again

6/10 - 괜찮아요

Bonnie

가족 여행
좋아요: 청결 상태
4th flr room with elevator not operating. Although desk clerk did offer to see if she could get us a different room. No hot water in room. I know people say a cold shower is good for ya but I've not yet adopted that as my morning strategy. The room itself was nicely decorayed and very comfortable.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
We apologize for the inconvenience with the elevator. We do hope you will stay again

10/10 - 훌륭해요

Kristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was a quick stay, but all was comfortable!
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Thank you for staying, we look forward to seeing you back

10/10 - 훌륭해요

Terrance

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property well maintained .
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Thank you for the 5 Star review. We look forward to having you back

10/10 - 훌륭해요

valerie

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Thank you for the 5 Star rating. We look forward to having you back

10/10 - 훌륭해요

Kimber

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 14일
Thank you for staying, we look forward to seeing you again soon

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Customer service was great. The problem was I was there for three hours. All lights off I was sleep. Woke up to use the bathroom, turned on the light and there was roaches on the wall. BIG TURN OFF. Will not be returning there. I was so shocked they was charging so low for a hotel with a pool. That’s why. Smh
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 7일
Thank you for your review! I can assure you this is not a normal occurrence. We appreciate you letting us know!

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, quiet and clean the elevator need some maintenance asap. The breakfast fresh and more options.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 2일
Thank you Tara! We appreciate your comments and look forward to seeing you again!

6/10 - 괜찮아요

Orlando

가족 여행
좋아요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 30일
Thank you for your review!

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 30일
Thank you for your review!!

2/10 - 너무 별로예요

Kim

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs maintenance
Property needs much maintenance improvement. Elevator dirty, broken floor tiles, and screeches when open close. Shower head broken. Bathroom not cleaned well. No hot water in morning. First room had broken fridge mount. Wobbly desk. Internet was very good. Location was good w many eateries nearby.
2023년 10월에 1박 숙박함
답변 제공: DR 님, 2023년 10월 30일
Thank you for your review. I will forward your comments to the appropriate department.

2/10 - 너무 별로예요

donald

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hot water in the entire building, unable to shower
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 26일
Thank you Donald. We were made aware early this morning and have called the plumbing company to come look at what happening. We apologize for the inconvenience you experienced during your stay.

6/10 - 괜찮아요

Christina

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room was run down and the room was in need of repair
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 26일
Thank you for your review!