“My overall stay at the hotel was pleasant, and I was satisfied with the room and amenities. Unfortunately, my experience at checkout did not reflect the same level of service.
When I approached the front desk, the staff member was on a phone call, so I waited patiently. While I was waiting, another guest approached and was immediately assisted. The staff member placed the call on hold and proceeded to check out her multiple rooms without acknowledging my presence or noting that I had been...
“My overall stay at the hotel was pleasant, and I was satisfied with the room and amenities. Unfortunately, my experience at checkout did not reflect the same level of service.
When I approached the front desk, the staff member was on a phone call, so I waited patiently. While I was waiting, another guest approached and was immediately assisted. The staff member placed the call on hold and proceeded to check out her multiple rooms without acknowledging my presence or noting that I had been...
Veronica