Thank you Youngtae

Dear kang eun. Please let us know how we can improve on your 2 out of 5. I am also eager to hear how we can do better.

Thank you Yong-Sik

Thank you JinHyok

Thank you jinsoon. I would be happy to understand how we could improve. Please feel free to make contact with myself by contacting the hotel.

Thank you Kyung-Seok for the 10 out of 10.

Sorry to hear your stay was less than enjoyable. Upgrades are coming in early 2024 we welcome all feedback.

Dear TAE-YOUN please share more as I would love to hear why your stay was not enjoyable.

Hi Jinho, Thank you kindly for the rating, any feedback is appreciated. Warm Regards

Great to see Karen our team were able to accommodate your request during your stay. Thank you for taking the time to share.

Thank you Robert for providing valuable feedback on your recent stay. We appreciate your comments and will share these with the team.

Thank you Shelley the team and I look forward to see you back again very soon.

Thank you Keith for choosing to stay at the Heartland Hotel Auckland Airport and providing your guest experience.

Thank you very much Angel for your valuable feedback. I will share your feedback with our teams to address. Thank you for bringing this to my attention.

Thank you Gavin

Thank you Stephen for choosing to stay at the Heartland Hotel Auckland Airport.

Thank you very much Yuki for making special mention of our team. It is greatly appreciated.

Dear Andre, sorry to hear our beds were not to your likely. Please let us know how we could improve.

Thank you very much Jo

Dear Jennifer, it is lovely to hear our team were friendly and helpful during your stay. We look forward to welcoming you back on your next trip away.

Thank you Charles

Thank you Michael

Thank you very much Mohammed

Thank you kaylene for choosing to stay at the Heartland Hotel Auckland Airport.

Thank you very much Li

Dear June have you heard we have a refurbishment programme well underway with new carpet for both the corridors and rooms. Along with other exciting updates. Hope you will stay again so we can share these with you.

Thank you very much Justin for sharing your recent experience.

Thank you very much Jeannette

Thank you Leerae for sharing your recent experience. The team and I look forward to welcoming you back on your next trip away.

Thank you very much Keith for your review and I have taken the time to share your comments with our chef to address.

Dear Tricia, The hotel is currently undergoing a refurbishment programme and to date we are nearly halfway through our rooms and new carpet installation. The pool and spa are directly in front of the main entrance but positioned well for all day sun. Take you the opportunity and go inside the pool area as you feel like you are still on holiday and miss the fact you are close to the front entrance of the hotel. Thank you for taking the time and making mention of our friendly staff and cleanliness standards of the rooms.

Thank you Beatrice for taking advantage of our complimentary shuttle service.

Thank you very much for taking this opportunity and mentioning one of our stars TJ. Your feedback has also given some areas our team can improve especially with incorrect posting to guest rooms. I have shared your feedback with our team to address with their teams and introduce some changes. Thank you for taking the time and bringing this to my attention.

Dear Neil if you have the time I would be interested to hear how we can improve our breakfast selection and improve our value for money. Please feel free to drop me a line anytime.

Thank you Timothy for sharing your recent experience.

Thank you very much Shane for your review.

Thank you Kelly for sharing your recent experience of the Hotel. We appreciate your valuable feedback.

Thank you very much for your 5 stars.

Thank you Joanne for sharing your sharing your recent guest experience and it is pleasing to hear the team were able to cater to your Vegan needs.

Thank you Angela for your review. On your next booking, please let the team know you need a quiet room and we try an allocate before your arrival.

Thank you very much Jess. It is lovely to hear our newly refurbished rooms were greatly received.

Thank you very much Catherine for taking the time and recognising our team.

Thank you Treena for your comments. It is very challenging at times for our drivers at the airport as they carry out their upgrades. We appreciate your patience.

Dear Andy I would love to hear more. Please feel free to make contact to discuss anytime.

Thank you Karen. The team and I look forward to welcoming you back on your next stay away.