스튜디오, 더블침대 2개, 금연 | 책상, 다리미/다리미판, 무료 WiFi, 침대 시트

익스텐디드 스테이 아메리카 스위트 오스틴 노스웨스트 레이크라인 몰 여행 후기

2.5 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 861개 이용 후기 중 166개" "
평점 8 - 좋아요. 861개 이용 후기 중 194개" "
평점 6 - 괜찮아요. 861개 이용 후기 중 154개" "
평점 4 - 별로예요. 861개 이용 후기 중 131개" "
평점 2 - 너무 별로예요. 861개 이용 후기 중 216개" "

6.2/10

청결 상태

6.8/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Gpod for the price
2023년 1월에 6박 숙박함

2/10 - 너무 별로예요

Kim

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roach infested, dirty floors, stained sheets, and room smelled bad👎 I will NEVER stay there again. Thank the Lord they were willing to give me my $ back for the next 2 days!
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 17일
Dear Kim, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
everything was great
2024년 3월에 1박 숙박함

8/10 - 좋아요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff friendly. Room clean and comfortable. Close to amenities and job site.
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Joseph, We're thrilled to hear about your recent experience at Extended Stay America! Thank you for highlighting our devoted staff, clean and comfortable rooms, and convenient location. It was our pleasure to accommodate you, and we look forward to welcoming you back for another seamless stay in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Maria

2024년 2월에 1박 숙박함

8/10 - 좋아요

jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet, affordable, no noisy guests, it has a kitchen, everything works
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Krystal

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They will steal your money and blame it on you! Booked a room through Expedia. I came in at 2 am, gave them my card, was given a room key. Went up to my room, only to be woken up at seven in the morning by an extremely rude front desk female clerk. She told me that there was “supposed to be nobody in the room, good thing had the deadbolt on the door because she just barged in then asked me my first and last name and told me that there was no reservation on the room. I told her clearly there was a reservation, because otherwise, how did I get a room key? I told her I made a reservation with Expedia the night before and checked in and if there was some sort of problems with her computers that she needed to go fix it and leave me alone because I was extremely tired. She called me back 20 minutes later asking for a confirmation number and then told me that my room had been canceled. And that she would look into it further and call me back in an hour. I was exhausted, tired and couldn’t go back to sleep so I got up and left. Figuring they would deal with their own technical difficulties later. Two or three hours later and they charge me for two nights instead of one. I then went to the location only to have them argue with me about their errors in their computer system instead of apologizing for only allowing me to get five hours of sleep they just kept going on and on about how their computer system works. I eventually had to call corporate and that is how I got my money back.
답변 제공: Hotel Management 님, 2024년 3월 3일
Dear Krystal, We sincerely apologize for the distressing experience you encountered during your stay. Your feedback regarding the check-in and billing issues is deeply concerning and does not align with our service standards. We regret any inconvenience caused and assure you that we will address the matter to prevent such incidents in the future. Your insight is invaluable, and we appreciate your patience. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Efezino

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked it’s safety
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 2일
Dear Efezino, Thank you for choosing Extended Stay America and we would like to express our gratitude for taking the time to review your stay with us. We are pleased to learn that you appreciated the safety measures we have in place at our hotel. Ensuring a secure environment for our guests is one of our top priorities, and we are glad that it did not go unnoticed. Thank you again for your kind words. We look forward to welcoming you back to our hotel in the near future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Selena

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was extremely dirty and the lobby, halls and rooms all had a foul smell that would not go away. The pictures depict a whole different hotel.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Dear Selena, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Elida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Beverly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

4/10 - 별로예요

Kevin

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a big white stain on the bed sham. Hair in the shower. A sandal under the bed. Socks under the bathroom sink. Overall poor condition.
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear Kevin, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

8/10 - 좋아요

Leuman

2024년 2월에 1박 숙박함

8/10 - 좋아요

Joseph

출장 여행
좋아요: 숙박 시설 상태 및 시설
I liked the location right off 183. Hotel had a park area behind establishment . THE BED IN ROOM 213 COULD HAVE BEEN BETTER/ SOFTER BUT MANAGEABLE TO SLEEP IN. Room 213 was GREAT corner room with 2 windows. NEED TO FIX COFFEE MACHINE!!!
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Jorge

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything pk
2024년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 8일
Dear Jorge, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

6/10 - 괜찮아요

ADRIAN

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was in a convenient location, served purpose to have a place to stay before our house was ready but it was very dirty, air vents in room was caked with dust, under beds was filthy. Someone before us left underwear under the bed that the cleaning staff didn’t pick up. Seemed under staffed at times . Front desk employees could be heard complaining.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 6일
Dear ADRIAN, Thank you for taking the time to write a review of our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

6/10 - 괜찮아요

Sadie

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

paul

2024년 1월에 3박 숙박함

8/10 - 좋아요

Jennifer

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Isaiah 님, Leander

출장 여행
좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Isaiah 님, Leander

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

John

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Cynthia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty and unkept. Lobby was so dirty you could tell it had not been cleaned in months/
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 9일
Dear Cynthia, We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards, and we deeply regret any discomfort caused. Your feedback is crucial, and we will address the cleanliness concerns promptly to ensure improvements. Thank you for bringing this to our attention. If you reconsider staying with us, we are committed to providing a significantly improved and more pleasant experience in the future. We appreciate your understanding and patience in this matter.Sincerely,Hotel Management

10/10 - 훌륭해요

Sydnee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
staff as very nice and welcoming
2023년 12월에 1박 숙박함

8/10 - 좋아요

Vijay

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice area and parking
2023년 12월에 1박 숙박함

8/10 - 좋아요

Fritz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Lakeline location of the Extended Stay America is much like any other - tidy and with all the basics you need for one night. A full kitchen with scaled down frig and cooktop plus a microwave, sink, and counter top space give you enough of a kitchen for full meal prep if you care to dine in during your stay. This is a very basic style accommodation - if you *require* the finest sheets, thickest towels, and most glamorous furnishings, this is not the choice for you. You get what you need for a comfortable stay. On the company website they list "breakfast" as included. It should probably say "continental breakfast" which is code for snack bars and pre-packaged muffins, plus coffee. You won't go hungry, but you also won't want this every day for a month. If you just need a decent place to sleep at low cost, this may be a good option for you. If you want to be pampered in luxury, just know this isn't the place for that.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 18일
Dear Fritz, We appreciate the wonderful review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit here, and we wish you all the best with your travels.Sincerely,Hotel Management

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really great for people traveling with pets—soundproof rooms, easy access to exits, pet-friendly floors, access to nice grounds to walk away from traffic and other pets. The beds are extremely comfortable, rooms comfortably furnished, and staff very friendly.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Michelle

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Aaron

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were bugs in the shower, the water pressure in the shower was horrible. This was my 2nd stay and it was the same then also. Only good thing was the desk clerk. He was great and very friendly.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 8일
Dear Aaron, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

2/10 - 너무 별로예요

Rachel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

jesse

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
HORRIBLE
THERE WAS NO HOT WATER/HAD TO GO TO MEETING WITH NO SHOWER/ROOM 315 NEXT DOOR WAS BLASING ROCK MUSIC SINCE 8 ALL THE WAY TO 3 AM. MANAGEMENT DID NOTHING ABOUT IT.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 17일
Dear Jesse, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please allow us to check and give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

2/10 - 너무 별로예요

Burt

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hallway was dark and smelt like curry. My room had new paint, but the shower curtain rod was hanging on by one small screw. Stains all over the lamp shade. How's in the thin blanket. Bed was like sleeping on springs. Remote control was held together with packing tape. Windows were greasy overall, terrible
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 10일
Dear Burt, We deeply regret the unsatisfactory experience you encountered during your stay. Your feedback regarding the hallway odor, room condition, and cleanliness issues is concerning. We apologize for falling short of your expectations and assure you that we are actively addressing these concerns with our team. Your insights are crucial, and we appreciate the opportunity to improve. We value your feedback and apologize for any inconvenience caused.Sincerely,Hotel Management

6/10 - 괜찮아요

Celia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I did not like that I could hear the neighbor's t.v at 1:00 in the morning.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 7일
Dear Celia, Thank you for being our guest. We are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you, and we apologize for the inconvenience. Please know for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these concerns. We are grateful for your feedback and hope you will return for the flawless stay you deserve.SincerelyHotel Management

2/10 - 너무 별로예요

Cassandra

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible hotel--there's a reason it's 2-star. The sheets were stained and the overall cleanliness was unacceptable. Don't be swayed by the price or photos. We had to endure a 7 am fire drill on a Saturday morning, not once but twice. This is the dirtiest and most unkempt hotel I've ever stayed in. The entrance lobby was filthy as well. I would strongly advise against staying here.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 6일
Dear Cassandra, Thank you for your review of our hotel. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We hope you will consider giving us another opportunity to serve you so we can provide you with the immaculate and enjoyable experience you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed our stay
Everyone was really nice once we arrived. The only thing that would make sleep more comfortable is better pillows. Our back hurt through the night but other than that everything was clean.
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 8일
Dear Christopher, Thank you for staying with Extended Stay America and sharing your review. We are glad you felt welcomed upon arrival and that your overall experience was pleasant. However, we apologize for the discomfort you experienced with the pillows. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement. Thank you again for sharing your experience with fellow travelers, and we look forward to welcoming you back.Sincerely,Hotel Management

6/10 - 괜찮아요

donald

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Justin

2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

Briana

2023년 9월에 7박 숙박함

10/10 - 훌륭해요

Kendall

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Room was nice. Almost full kitchen with large refrigerator, microwave, two burner stove. It was clean and the bed was comfortable.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 18일
Dear Kendall, We're pleased to hear that you had a nice experience at Extended Stay America. It's great to know you found your room clean and comfortable and appreciated the amenities in the almost full kitchen. We look forward to welcoming you back for another enjoyable stay.SincerelyHotel Management

10/10 - 훌륭해요

linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It had a Refrigerator and cooktop. This is Healthier than processed take out food. It is Near highway 620 and us183's intersection. (walmart and lowes are extremely near)
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Justin

2023년 9월에 4박 숙박함

4/10 - 별로예요

Shannon

별로예요: 객실의 편안함
More long term tenants than travelers.
First room, cable was out. Moved me to another room. Barely clean, huge dead bug, bed not comfortable. You had to bring your towels/bedsheets down to the front desk to get clean ones. It's basically an apartment building for people that don't have enough for first/last months rent. Grab and go breakfast that doesn't get refilled and is gone if you don't get there in the first hour. Won't stay here again.
2023년 9월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 27일
Dear Shannon, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during your room preparation, leading to multiple room changes. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Further, we will instruct our team to monitor refilling the supplies. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

6/10 - 괜찮아요

Willie

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Tonya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid this hotel
I could not stay at this hotel. The smell throughout was just indescribable. When I got to the room, the toilet didn’t work, the room smelled even worse and I decided I was not going to stay. When I went to check out, I stood at the front desk waiting for the attendant. After awhile I called the front desk (while standing there) and still no service. When the attendant showed up, I told her I couldn’t stay here and was checking out.
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 15일
Dear Tonya, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests along with relaxing, clean, and comfortable accommodations, so we are sorry we fell short of your expectations and regret any inconvenience you may have experienced. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Sincerely,Hotel Management

10/10 - 훌륭해요

Forrest

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was good
답변 제공: Hotel Management 님, 2023년 9월 10일
Dear Forrest, Thank you for choosing Extended Stay America! We're pleased to hear that you had a good experience during your stay with us. If you have any suggestions or specific feedback to help us improve further, please don't hesitate to share it. We look forward to welcoming you back in the future for another positive stay.Sincerely, Hotel Management

2/10 - 너무 별로예요

Maqbool

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My booking was from 19 to 27 Aug. I checked out on 21 August. As per property they refunded my dues to Expedia. However Expedia took all my money and didn't refund me anything. Please don't book through Expedia, it's fraud.
2023년 8월에 9박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 3일
Dear Maqbool, Thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for choosing our hotel, and we hope you will consider staying with us again.Sincerely,Hotel Management

4/10 - 별로예요

Ian

별로예요: 청결 상태
2023년 8월에 7박 숙박함

10/10 - 훌륭해요

Meagan 님, APO

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome for traveling with dogs
2023년 7월에 1박 숙박함

4/10 - 별로예요

Shahzad

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff lacked professionalism, property needs remodeling
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 22일
Dear Shahzad, Thank you for choosing our hotel for your recent visit to the area. It is disappointing to read about your experience, as we take pride in providing outstanding hospitality. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We are also grateful for your feedback regarding the remodeling of our property, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Our entire team would love for you to experience our hotel as you should have on this visit. Thank you. Sincerely,Hotel Management