실내 수영장, 야외 수영장, 일광욕 의자
예약 가능 여부 확인

그랜드 힐스 호텔 & 스파 여행 후기

5 out of 5
그랜드 힐스 호텔 & 스파
Charkieh Main Road, Broumana, Matn

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 46개 이용 후기 중 16개" "
평점 8 - 좋아요. 46개 이용 후기 중 14개" "
평점 6 - 괜찮아요. 46개 이용 후기 중 7개" "
평점 4 - 별로예요. 46개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 46개 이용 후기 중 5개" "

8.0/10

청결 상태

7.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Saseen 님, New Jersey

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always try to stay at this hotel. One of my top favorite. Great Hotel with Great views. Friendly, helpful and engaging staff. (No bar service availability in winter months but other amenities make up for that.)
2020년 1월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 12월에 12박 숙박함

10/10 - 훌륭해요

Elias

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 4박 숙박함
답변 제공: Samer Hatab Front Office Manager 님, 2019년 11월 12일
Dear Mr Elias, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely

8/10 - 좋아요

George

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 15박 숙박함
답변 제공: Samer Hatab Front Office Manager 님, 2019년 10월 14일
Dear Mr George, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely

8/10 - 좋아요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스
16 years ago was excellent. Now it’s not like before. Welfare has been reduced. It’s quite empty.
2019년 10월에 1박 숙박함
답변 제공: Samer Hatab Front Office Manager 님, 2019년 10월 14일
Dear Guest, I would like to thank you very much for your review, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and require actions are taken. We are looking forward to welcoming you back in the near future. sincerely

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함
답변 제공: samer 님, 2019년 9월 24일
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: samer 님, 2019년 9월 24일
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort as a whole is just amazing, the staff were very supportive
2019년 9월에 1박 숙박함
답변 제공: samer 님, 2019년 9월 9일
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great property, but it has shortage of staff, the food at cafeteria is so bad.
2019년 9월에 1박 숙박함
답변 제공: Samer 님, 2019년 9월 9일
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Location and friendly receptionists. The bag guy did not bring our bags to the room and after 20 minutes twe went ourselves and got them
2019년 8월에 1박 숙박함
답변 제공: samer 님, 2019년 9월 7일
Dear Guest, I would like to thank you very much for your review, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and require actions are taken. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 - 훌륭해요

실제 이용하신 고객

2019년 6월에 3박 숙박함
답변 제공: samer 님, 2019년 9월 24일
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함
답변 제공: samer 님, 2019년 9월 24일
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

2/10 - 너무 별로예요

Wed

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
frustration
Unfortunately ,the hotel did not provide me ted room mountain view .
2019년 8월에 4박 숙박함

6/10 - 괜찮아요

Abeer

별로예요: 청결 상태, 직원 및 서비스
2019년 8월에 1박 숙박함
답변 제공: Samer 님, 2019년 9월 24일
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 - 훌륭해요

Wed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 4박 숙박함
답변 제공: Samer Hatab 님, 2019년 9월 24일
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
House keeping was awful. Towels torn . Maintenance not existing . Cleanliness below standard
2019년 8월에 2박 숙박함
답변 제공: samer 님, 2019년 9월 9일
Dear Guest, I would like to thank you very much for your review, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

6/10 - 괜찮아요

Yasser 님, Bakersfield ca

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Locations Luxury ,big and swimming pool in great location
2019년 7월에 8박 숙박함
답변 제공: samer 님, 2019년 9월 9일
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 - 좋아요

STS

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Whenever you raise a complaint the management tske it seriously and try to address it
2019년 8월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great, the pruve was reasonable for a 2 bedroom condo. When we checked iin, our room wasn't clean or stocked. Room service was terrible, 45 minutes wait for a coffee or a snack. No place to eat on site, only by the pool and way ubder staffed. Ove an hour to get help with luggage when checking out. STAY AWAY
2019년 7월에 3박 숙박함
답변 제공: adolph 님, 2019년 8월 3일
Dear Guest, I would like to thank you very much for your sincere feedback. I am truly sorry to hear that we were unable to provide you with the level of service expected from a Luxury Collection Hotel & Spa.We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. please accept my sincere apologies for the inconveniences experienced. Sincerely, Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay service needs work. Nice view, great area.The music is wayyyyyy to loud at the bar that is part of the hotel. It went until 3 and was soooooo loud.
2019년 7월에 9박 숙박함
답변 제공: adolph 님, 2019년 8월 3일
Dear Guest, I would like to thank you very much for your positive review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
My wife and 2 kids stayed in a 3 bedroom. The apartment was a great size. The water tank was not replaced the whole stay. It lacked silverware, cups dishes and coat hangers in the closet. The restaurants service was very slow.
2019년 7월에 14박 숙박함
답변 제공: adolph 님, 2019년 8월 3일
Dear Guest, I would like to thank you very much for your positive review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스
The hotel held a public concert in the hotel courtyard from 9PM until 3AM on the night of Saturday 20th July. The volume was so loud that no hotel guest could sleep. At no time did they announce that a concert like this was taking place on hotel property to us. The hotel staff also lied to us repeatedly saying that the concert was finishing at midnight, then 1am, before it finished at 3AM. I have videos to prove this. I feel defrauded completely. I paid to stay in a hotel and they used the property to make additional revenue in the form of a concert at the expense of the comfort of all the hotel guests.
2019년 7월에 3박 숙박함
답변 제공: adolph 님, 2019년 8월 3일
Dear Guest, I would like to thank you very much for your sincere feedback. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. please accept my sincere apologies for the inconveniences experienced. Sincerely, Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 - 훌륭해요

hamida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
amazing
The view amazing from the room and the hotel located in prime location very recommended
2019년 7월에 1박 숙박함
답변 제공: adolph 님, 2019년 8월 3일
Dear Guest, I would like to thank you very much for your positive review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

6/10 - 괜찮아요

FadiChaccour 님, Lebanon

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We faced issues in the check in process. It was supposed to be at 3pm and we stayed till 4:30 to have our rooms (even though they offered us Coffee) Rooms are very clean but unfortunately the property is left since long time so you can smell humidity in the rooms (I'm talking about the apartment)
2019년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2019년 7월 10일
Dear Guest, Thank you for choosing to stay at the Grand Hills, a Luxury Collection Hotel & Spa, Broumana and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent GUEST ISSUE from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Broumana.Sincerely, ADOLPH SPIRO adolph.spiro@luxurycollection.com

6/10 - 괜찮아요

실제 이용하신 고객

2019년 6월에 5박 숙박함
답변 제공: Hotel Management 님, 2019년 7월 10일
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 8박 숙박함

8/10 - 좋아요

Elie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2019년 7월 10일
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함
답변 제공: samer 님, 2018년 10월 23일
Thank you

8/10 - 좋아요

David 님, Rome

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
I missed a flight connection and I called Expedia and the hotel 30 hours before arriving to amend my arrival by one day later but the hotel refused and charged me for the night I missed. The interesting part is that the hotel was not even half full and when I did the reservation there was no cancellation option rooms. This is not fair or correct as you feel that you were robed and the hotel took advantage.
2018년 8월에 5박 숙박함
답변 제공: Hotel Management 님, 2019년 7월 10일
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa

10/10 - 훌륭해요

Nizar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We enjoyed every minute ! Fantastic service , superb location . The hotel was out of this world . We were upgraded to a suite . Everything was perfect
2018년 8월에 1박 숙박함
답변 제공: SAMER 님, 2018년 10월 23일
Dear Mr Nizar thank you for your feedback and we look forward to welcome you back at our hotel regards

10/10 - 훌륭해요

khodor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
relaxing
it was an enjoyable day with a peace of mind
답변 제공: Giuseppe Ressa 님, 2018년 4월 16일
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa

4/10 - 별로예요

Dany 님, lebanon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
High cost for nothing..
The cost is totally different at desk since there is VAT not including in the rate,mini bar big extra charge,etc.. Hotel costs too much without having the great facilities ..even the air you are breathing you need to pay for it.. I recommend better hotels of you are willing to pay same amount.
2017년 9월에 1박 숙박함
답변 제공: Giuseppe Ressa 님, 2017년 9월 24일
Dear Guest, thank you very much for your sincere feedback. I am sorry to hear that you have not enjoyed our hotel services. It is customary in Lebanon to charge VAT on top of room rates, while Food and Beverage services have VAT included. We sincerely hope to welcoming you back in the near future. regards Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 - 좋아요

Mo 님, Khobar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel Nice view
Nice hotel Nice view, design is very nice, staff are nice too
2017년 8월에 6박 숙박함
답변 제공: Giuseppe Ressa 님, 2017년 9월 24일
Dear Guest, we are delighted to know that you have enjoyed your stay with us. Looking forward to welcoming you back in the near future Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mesmerizing hidden garden and pleasant staff
We had a great stay at the hotel! We originally booked an apartment but when the time came for us to receive the keys (3:00pm), the apartment was still not ready. We were really disappointed, especially that my in laws were with us. However, the assistant manager, Hussein, soon arrived to resolve the situation. He upgraded us to a designer sweet, for my in laws, and two connected newly renovated rooms for us and the kids. GREAT DEAL! :)) Next morning we woke up early, had coffee at the balcony, which overlooked the royal residence (the luxurious part of the hotel) and then went down and walked in the garden. The smell of the air, the organized landscape, and the various plantations made the walk so great! I would love to go back and stay there for a couple of days and do the same experience over and over again!
2017년 6월에 1박 숙박함
답변 제공: Giuseppe Ressa 님, 2017년 7월 10일
Dear Guest, We would like to thank you very much for your positive review. We are delighted to hear that you have enjoyed your stay with us and our facilities and public areas. We are looking forward to welcoming you back in the near future. sincerely Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Brouamana

2/10 - 너무 별로예요

RogerkUS 님, NYUSA

별로예요: 숙박 시설 상태 및 시설
Abandoned beauty
At some point in its day this hotel must have been incredible. Our stay was very disappointing, all the facilities such as the bars, restaurants were closed supposedly because it was the off season, the only place open was the the sun pool restaurant. The staff was pleasant and well trained but down to the bare bones of staffing. They charge for parking and there was no valet most of the nights, we had to wait for the front desk or bell hop to to get our car or surrender it. there was no mention of any type of slow down do to seasonal transition. The Jacuzzi's by the pool were empty and not working,one of the four days we stayed there, there was a pool attendant that was never to be seen again. We went poolside to catch some sun on second to last day and looked for someone to get pool towels from, to no avail, we went into the restaurant and asked a waiter to get hold of someone twice, 45 minutes later no towels and we left. Also the pool was not well kept the area was not kept clean there was discarded nut shells on the floor, that were left there for days. My wife left her make up out in our rooms bathroom and it was dropped by the cleaning staff, with no explanation nor apology. We had a couples massage at the spa, that experience was also regrettable, the attendants did not seem as though they were experienced enough, LAYAL my was nice tried her best, but Pierre walked in after us and was in his Gym clothes during the massage and seemed to be in a rush and actually ans
2017년 6월에 3박 숙박함
답변 제공: Giuseppe Ressa 님, 2017년 6월 30일
Dear Guest, I would like to thank you very much for your sincere feedback. I am truly sorry to hear that we were unable to provide you with the level of service expected from a Luxury Collection Hotel & Spa. During your stay we were operating 3 restaurant and 1 bar, Shisha Hills opens daily from 6pm till 1am while Sundays from 12:30pm till 1am. Pasquale, our Italian Restaurant opens from 7pm to 11:30pm Tuesday to Saturday's and Sundays from 12:30pm to 10:30pm. The Pool café operates daily from 7am till 11:30pm while the Grand Hills bar operates daily from 7am till 11pm. In addition, 24 hrs room service is available at your convenience. The pool opens daily and it is fully heated for the guest convenience. I apologies in the delay to provide you with the required towels and for the cleanliness of our public area. I will personally address this issue with the concerned head of department for immediate action. I was informed of your unhappiness with the spa offerings however I was under the impression that our Spa Manager had taken care of your concerns and had addressed them accordingly. Obviously this is not the case and I will send you an email message privately for a final resolution. You can rest assured we will improve upon your comments and we are looking forward to welcoming you back in the near future. Sincerely Giuseppe Ressa General Manager Grand Hills. A Luxury Collection Hotel & Spa Broumana

8/10 - 좋아요

Libanonfan 님, Saarland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxus-Hotel mit etwas Pomp in den Bergen
Ende Mai hat die "richtige" Saison in Broummana noch nicht begonnen. Deshalb waren wir als Übernachtungsgäste fast alleine, zumal Gärten etc. zum Teil noch nicht gepflegt und offen waren. Allerdings fand eine Hochzeit statt, in den Festräumen ist ganzjährig Betrieb. Beim Frühstück dagegen waren wir fast alleine, was jedoch eher ein Vorteil war: statt Buffet Tischservice, aufmerksames Personal, für Wünsche offen. vielleicht wäre es für das Hotel gut, in den schlecht ausgelasteten Zeiten preislich günstiger anzubieten und dafür etwas mehr "Leben" zu bekommen. Zudem darf man sich an einer kräftigen Prise Protz nicht stören.
답변 제공: Giuseppe Ressa 님, 2017년 7월 10일
Dear Guest I would like to thank you very much for your sincere feedback. We are glad to hear that you have enjoyed your stay with us, I have also noted your comments on pricing of Breakfast and noise from the wedding celebration. Please accept my sincere apologies for any inconveniences that it may have caused. We are looking forward welcoming you back in the near future. Sincerely Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 - 훌륭해요

Dr Malika 님, Abu Dhabi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel luxurious and well situated.
Great neighborhood quite and peaceful. Excellent place for relaxation.I will definitely go back to this hotel and recommend it to all. It is the best one in all Beirut.
답변 제공: Hotel Management 님, 2019년 7월 10일
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Grand Hills, a Luxury Collection Hotel & Spa

8/10 - 좋아요

Joy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superschyst personal, utmärkta sängar!
Fantastiskt trevlig personal. Bekväma sängar. Rent och lugnt område med mycket natur. Helt underbar utsikt från rummet! - Dyr frukost
답변 제공: General Manager 님, 2016년 12월 12일
Dear Guest, I would like to thank you very much for your positive review. I am sorry to read that you have found the breakfast to be expensive, as we strive to keep prices competitive within the current market environment. We are looking forward to welcoming you back in the near future. Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel but too expensive
Nice hotel, but there are no services that justify the price of it. In addition, no one answers the calls.
답변 제공: Giuseppe Ressa - General Manager 님, 2016년 12월 12일
Dear Guest, Thank you very much for your sincere feedback. Our hotel is nestle at 750 meters above sea level and it is ideal to restore and relax. I am sorry to hear that we did not answer promptly your calls. We will monitor this closely and insure immediate action. We are looking forward to welcoming you back.

6/10 - 괜찮아요

Tala 님, UK

좋아요: 청결 상태, 객실의 편안함
Low value of money
Low value of money expected better service .. Breakfast was not what i expected at all
답변 제공: Giuseppe Ressa - General Manager 님, 2016년 12월 12일
Dear Guest, I am sorry to read that you did not enjoy the breakfast and we did not manage to meet your expectation. We constantly train our staff to provide a better quality services and I am sure a return visit will provide you with an improved experience.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
i thought it has changed after they joined the spg
We thought it has been changed after they joined the spg programme shortage in staff and very slow in checking and check out and the cleaning staff they are not professional as there was tissues in corridors and smelly corridors may be from the humidity
답변 제공: Giuseppe Ressa - General Manager 님, 2016년 12월 12일
Dear Guest, I am sorry to hear that you did not enjoy your stay with us. We have taken note of your comments and we will strive to improve our service delivery. I am sure that on your next visit you will find an improved conditions and prompt services.

10/10 - 훌륭해요

Mahmoud 님, Beirut

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Beautiful place. Will definitely come back again
답변 제공: General Manager 님, 2016년 12월 12일
Dear Guest, I would like to thank you very much for your positive review. We are looking forward to welcoming you back in the near future Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 - 훌륭해요

salah eddine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
peaceful stay
excellent stay, nice weather and neighborhood.
답변 제공: General Manager 님, 2016년 12월 12일
Dear Guest, I would like to thank you very much for your positive review and we are looking forward to welcoming you back in the near future. Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel 7 Spa Broumana

8/10 - 좋아요

Pateel Papazian 님, Beirut

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic Service
It was great. This is the fourth time we are staying at the hotel. I could definitely see an improvement over last year as far as the room itself.
답변 제공: General Manager 님, 2016년 12월 12일
Dear Guest, thank you very much for your sincere feedback and we are glad to hear that you have enjoyed your stay with us. We are looking forward to welcome you back in the near future Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

6/10 - 괜찮아요

실제 이용하신 고객

답변 제공: General Manager 님, 2016년 12월 12일
Dear Guest Thank you very much for your valuable feedback, we are looking forward to welcoming you back in the near future.