Find hotels near Bezm-i Alem Valide Sultan Mosque, Istanbul from ₩56,707

"The hotel itself was good and the second room we received was comfortable, but the overall experience was disappointing because of the poor customer service. The air conditioner in our original room was not working, so I contacted the reception for help. Unfortunately, the staff were rude and unwilling to assist us, repeatedly saying that no other rooms were available. After struggling for hours in an uncomfortable room, I finally had a serious argument with the manager in the lobby around 11 PM. Only then did they suddenly arrange another room for us. The replacement room was much better and comfortable, which showed that a solution was possible from the beginning. The issue was not the hotel itself, but the way the situation was handled by the staff. Better customer service and professionalism would have made a big difference."

"Breakfast was poor"

"Only the swimming pool needs to be warm temperature otherwise everything wonderful"

"Great Experience"

"The staff clean the room really fast and breakfast is really good. Hotel is very clean and staff at the hotel front desk is very respectful."

"Another Amazing stay in the past years Very good location with helpful staff in a clean room"

"Great location, clean room, helpful staff"

"Thank you, Ritz-Carlton Istanbul team. You made my stay wonderful!"

"Staff very friendly "