재스퍼 호텔 검색: 지금 예약 가능한 인기 숙소

"It was very clean and Spacious but just one a week room cleaning service"

"I recently stayed at the Hilton Alpharetta twice: from June 11th to 15th, and again from June 16th to 19th. My first stay was fantastic. The concierge who checked me in was incredibly friendly and explained all the hotel amenities, including the gym, breakfast, and executive lounge. Her excellent service convinced me to choose this hotel again for my next business trip. Unfortunately, my second stay was terrible. The man at the front desk didn't explain anything about the hotel's facilities. All he said was, "Hello, what can I do for you? Here is your key." He didn't mention the executive lounge or any other amenities. If I hadn’t stayed before, I wouldn’t have known I could use the lounge for breakfast and happy hours. To make matters worse, he assigned me a room right under a motor on the roof, next to the executive lounge. The noise from the motor was so loud, especially in the bathroom, that it was unbearable. I called the front desk, and while they sent a maintenance person who confirmed the noise came from the roof, the front desk staff didn’t offer a solution until I explicitly asked to change rooms. His indifferent attitude was frustrating. Other than this one staff member, everyone else was friendly and nice. The rooms were spacious, and the staff at the executive lounge was always hospitable and kind. Despite the convenient location near my company’s Alpharetta office, this experience makes me hesitant to recommend this hotel."