숙박 시설의 전망

올 리트모 칸쿤 리조트 & 워터 파크 - 올 인클루시브 여행 후기

3.5 out of 5
올 리트모 칸쿤 리조트 & 워터 파크 - 올 인클루시브
Km. 1.5 Carretera a Puerto Juarez, Punta Sam, Cancun, QROO

이용 후기

6.6
평점 10 - 훌륭해요. 1242개 이용 후기 중 264개" "
평점 8 - 좋아요. 1242개 이용 후기 중 364개" "
평점 6 - 괜찮아요. 1242개 이용 후기 중 263개" "
평점 4 - 별로예요. 1242개 이용 후기 중 170개" "
평점 2 - 너무 별로예요. 1242개 이용 후기 중 181개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
이용후기
아이들이 있어 워터파크를 함께 이용할 수 있는 점은 맘에 들었습니다. 하지만 올인클루시브라고 하기에는 음식, 서비스 등이 그닥 만족할만한 수준은 아니었습니다. 워터파크도 리조트 손님에게만 개방되는 곳이 아니고 일반 시민들도 이용하는 곳이여서 다소간 혼잡한 점도 있었습니다. 리조트 앞 해변은 해초가 쌓여있어 거의 이용이 불가능한 수준이었습니다.
답변 제공: Guest Service 님, 2018년 5월 11일
솔직히, 서비스와 호텔에 대한 귀하의 우려에 사과드립니다. 우리는 당신을 집에서 느끼게하고 다음 방문을 더 좋은 경험으로 만들 수있는 새로운 기회가되기를 바랍니다.

8/10 - 좋아요

MYEONGRANG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
초등 저학년아이들이 놀기 좋았어요 다른 관광객들도 대부분 가족중심이라 지내는 내내 편안하고 즐거웠어요 음식도 저희들은 잘 먹고왔어요^^
2018년 1월에 3박 숙박함
답변 제공: guest service 님, 2018년 2월 12일
Thank you for your comments. We look forward to host you back again soon.

8/10 - 좋아요

yong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격비교 최고의 호텔
가격비교 최고의 호텔
2017년 7월에 5박 숙박함
답변 제공: Guest Service 님, 2017년 7월 31일
Dear Mr. Yong, 의견을 보내 주셔서 감사합니다 우리는 다음 여행에서 당신을 도우 려합니다.

4/10 - 별로예요

stanley R

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함

8/10 - 좋아요

Cynthia Barajas

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 4월 15일
Muchas gracias por tomarse el tiempo de escribir una reseña.Estamos muy contentos de saber que nuestro equipo fue capaz de proporcionarle una experiencia cómoda y memorable. Agradecemos los comentarios y sugerencias de nuestros huéspedes, ya que nos ayudan a mejorar nuestros servicios.Ha sido un placer tenerle como huésped, y esperamos darle la bienvenida de nuevo en su próxima visita a nuestra zona.

2/10 - 너무 별로예요

Rea R

별로예요: 청결 상태
2024년 4월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 4월 15일
Muchas gracias por su visita a All Ritmo Cancún y por sus comentarios.Agradecemos sus observaciones con las cuales podemos poner manos a la obra y mejorar los aspectos señalados como áreas de oportunidad por usted, de este modo generar experiencias extraordinarias a nuestros huéspedes.

6/10 - 괜찮아요

Rosa 님, paramount

The property doesn’t have elevator Hard for me to go to the third floor using the stairs with my knee problem They just give you a key for the room
2024년 3월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 4월 9일
1.Hello,We are very sorry to know that your stay was not up to your expectations. We are actively working on addressing the areas of improvement you've mentioned. Your feedback is greatly appreciated.

10/10 - 훌륭해요

Thi

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had great vocation with my kids at All Ritmo resort and water park . Nice beach, awesome view! Relax and quiet environment! Great hard worker, helpful staffs! Nice pool and water park that for kids and adults to enjoy! Different activities for kids and adults to enjoy during all day and every day difference program! Food good, different restaurants to try! Convenient bus to downtown Cancun! Cant expect than what I paid! Thank you so much for having us. We had fabulous vacation ( plus the weather is really nice)!
2024년 3월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 4월 5일
Thank you for sharing your experience in this portal.We are glad you enjoyed a pleasant and well-deserved rest. We will pass on your comments to our colleagues; they will be happy to know that with their attitude and kindness they have contributed to your well-being; as positive comments like yours encourage us to continue working with motivation in the future.We sincerely hope to be your first choice when planning your next vacation to offer you, once again, an unforgettable experience.

4/10 - 별로예요

Eric

The beach was never clean. Plastic drink cups in the pool. Games room was
2024년 3월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 4월 5일
First of all we want to Thank you for taking the time to write your review about your recent experience at Al Ritmo Cancun, we were truly honored to be hosting you.We want you to know that we feel very sorry to know that your experience was not what you expected, please know your comments are very important to us and we are taking them very seriously in order to avoid any kind of misunderstanding or inconvenience in the future.

2/10 - 너무 별로예요

Samuel Mateo

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Guest Service 님, 2024년 4월 5일
Muchas gracias por su visita a All Ritmo Cancún y por sus comentarios.Agradecemos sus observaciones con las cuales podemos poner manos a la obra y mejorar los aspectos señalados como áreas de oportunidad por usted, de este modo generar experiencias extraordinarias a nuestros huéspedes.Esperamos muy pronto volver a tener el privilegio de ser sus servidores en este espectacular destino.

4/10 - 별로예요

Emily

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
This property has so much potential to be great. However, the food selection was not great. The buffet was limited, the snacks were repetitive, and you barely could make a special dinner reservation. It’s bad when you go to an all inclusive and have to Uber eats food because it was terrible. The room had a mini fridge but it was the first all inclusive without complementary drinks inside We did enjoy the waterpark for the kids and the pool/beach area was nice.
2024년 3월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 4월 5일
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay. We greatly appreciate your comments about aspects like the variety of food or the presentation.We would like to have the opportunity to host you again soon and hope you can give us the opportunity of redeeming ourselves and welcoming you again, so you can enjoy the relaxing, luxurious stay you deserve.

10/10 - 훌륭해요

Marisol

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Guest Service 님, 2024년 4월 9일
Thanks for your rating

2/10 - 너무 별로예요

Luciana

2024년 3월에 3박 숙박함

4/10 - 별로예요

Randy

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Would not go back
2024년 2월에 10박 숙박함
답변 제공: Guest Service 님, 2024년 4월 2일
Hello,We are very sorry to know that your stay was not up to your expectations. We are actively working on addressing the areas of improvement you've mentioned. Your feedback is greatly appreciated.

6/10 - 괜찮아요

Manuel

Good trip if your first time
2024년 2월에 3박 숙박함
답변 제공: Guest Service 님, 2024년 3월 23일
We appreciate the time that you have invested in writing an overview of your recent getaway to our destination. We are glad to hear your experience was excellent, and you were satisfied with the service.We look forward to hosting you again soon.

6/10 - 괜찮아요

Miguel

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The buffets can be more kids friendly. Very little options for kids to eat. Overall for the price its a good place to stay hotel does needs more maintenance improvements..
2024년 3월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 3월 23일
We appreciate the time that you have invested in writing an overview of your recent getaway to our destination. We are glad to hear your experience was excellent, and you were satisfied with the service.We look forward to hosting you again soon.

4/10 - 별로예요

Susanne

2024년 3월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 4월 9일
Thanks for your rating

4/10 - 별로예요

Maricela

2024년 3월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 4월 9일
Thanks for your rating

6/10 - 괜찮아요

Esteban

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Buffet need more variety, liquors are the rare cheapest not even economic know brands.
2024년 3월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 3월 16일
We are glad to hear that your stay motivated you to share your experience about your recent vacation at our hotel.We are pleased to know that our facilities and service were to your complete satisfaction. Our main goal is to make you feel at home during your visit to the Mexican Caribbean. We appreciate your recommendation and hope to have the honor of hosting you again.

8/10 - 좋아요

Loredana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 12박 숙박함
답변 제공: Guest Service 님, 2024년 3월 16일
Muchas gracias por tomarse el tiempo de escribir una reseña.Estamos muy contentos de saber que nuestro equipo fue capaz de proporcionarle una experiencia cómoda y memorable. Agradecemos los comentarios y sugerencias de nuestros huéspedes, ya que nos ayudan a mejorar nuestros servicios.Ha sido un placer tenerle como huésped, y esperamos darle la bienvenida de nuevo en su próxima visita a nuestra zona.

6/10 - 괜찮아요

Sataina Nicole

2024년 2월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 4월 5일
We appreciate the time that you have invested in writing an overview of your recent getaway to our destination. We are glad to hear your experience was excellent, and you were satisfied with the service.We look forward to hosting you again soon.

10/10 - 훌륭해요

Ernesto

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Excelente atención y orientación de Arturo Flores
2024년 3월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 3월 12일
Muchas gracias por tomarse el tiempo de escribir una reseña.Estamos muy contentos de saber que nuestro equipo fue capaz de proporcionarle una experiencia cómoda y memorable. Agradecemos los comentarios y sugerencias de nuestros huéspedes, ya que nos ayudan a mejorar nuestros servicios.Ha sido un placer tenerle como huésped, y esperamos darle la bienvenida de nuevo en su próxima visita a nuestra zona.

10/10 - 훌륭해요

Ernesto

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente hospitalidad por parte de todos los empleados del hotel, en especial mención a Arturo Flores que en todo momento orientó de manera asertiva y solucionando todas nuestras inquietudes.
2024년 3월에 3박 숙박함
답변 제공: Guest Service 님, 2024년 3월 11일
Hola Ernesto,Muchas gracias por haberse tomado el tiempo de compartir sus comentarios positivos. Nos alegra saber que su experiencia fue maravillosa durante su estancia con nosotros. Nuestro dedicado equipo siempre se esfuerza por brindar el mejor servicio, y estarán encantados de saber que sus esfuerzos han sido reconocidos. Apreciamos sinceramente sus amables palabras y esperamos recibirle nuevamente pronto. :)

2/10 - 너무 별로예요

Alejandro

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Si not trust the pictures ,for sure the pictures was many years ago When I arrive to the place,I got to the room to relax after the trip and be ready to go around I take a shower and when I go out somebody break the door of the room I try to call from the room phone to from desk they never answer I try to call from my phone to the hotel number no answer so I have to go to the lobby to speak to the manager When I talk to him ,his answer was “don’t worry about that’s normal to happen My family stay on a diferent room when we got to their room the lock of the door was broken to DO NOT WASTE YOUR MONEY THERE the drinks incluided on the “all inclusive was garbage I drink because was the only option never got drunk I just felt full of liquid Never again And on the cheek in the charge eco friendly hidden fee lowering the voice
2024년 3월에 2박 숙박함
답변 제공: Guest Service 님, 2024년 3월 10일
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay. We greatly appreciate your comments about aspects like the variety of food or the presentation.We would like to have the opportunity to host you again soon and hope you can give us the opportunity of redeeming ourselves and welcoming you again, so you can enjoy the relaxing, luxurious stay you deserve.

2/10 - 너무 별로예요

Nataliia

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is old, rooms are smelly. Rooms are NOT as on the picture and dirty. Food is junk, drinks are water. Stuff is not cooperative. They are asked to pay for the room upgrade - the one they have listed on Expedia and that I already paid for… There was no towels in room, I asked 3 times to bring my towels in room or just give it to me at front desk. We checked out the next day, Expedia tried many times to reach out to them to get our refund and wasn’t able to
2024년 2월에 6박 숙박함
답변 제공: Guest Service 님, 2024년 3월 7일
First of all we want to Thank you for taking the time to write your review about your recent experience at Al Ritmo Cancun, we were truly honored to be hosting you.We want you to know that we feel very sorry to know that your experience was not what you expected, please know your comments are very important to us and we are taking them very seriously in order to avoid any kind of misunderstanding or inconvenience in the future.

8/10 - 좋아요

Carmen

가족 여행
좋아요: 청결 상태
The food was good but the hours are so limited, and snacks so poor just hamburgers and hot dogs.
2024년 3월에 3박 숙박함
답변 제공: Guest Service 님, 2024년 3월 6일
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay. We greatly appreciate your comments about aspects like the variety of food or the presentation.We would like to have the opportunity to host you again soon and hope you can give us the opportunity of redeeming ourselves and welcoming you again, so you can enjoy the relaxing, luxurious stay you deserve.

10/10 - 훌륭해요

adam

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay at all ritmo was wonderful. Very friendly staff and bartenders. The buffet food was slightly different for each meal which we liked, everyone has options. The onsite seafood restaurant was incredible! The only low point for us was the Italian restaurant.. We left our meals and went back to the buffet instead! Extra shout-out to the bartender, Esteban - he makes a killer espresso martini and remembered our drink preferences for the whole stay. Tell him Adam and Kate say muchas gracias!
2024년 2월에 6박 숙박함
답변 제공: Guest Service 님, 2024년 3월 6일
Thank you very much for taking the time to write a review.We are very happy to know that our team was able to provide you with a comfortable and memorable experience. We appreciate our guests' comments and suggestions, as they help us to improve our services.It was a pleasure to have you as a guest, and we look forward to welcoming you back on your next visit to our area.

6/10 - 괜찮아요

Amanda Renae

좋아요: 청결 상태
2024년 2월에 8박 숙박함
답변 제공: Guest Service 님, 2024년 3월 5일
Thank you very much for taking the time to write a review.We are very happy to know that our team was able to provide you with a comfortable and memorable experience. We appreciate our guests' comments and suggestions, as they help us to improve our services.It was a pleasure to have you as a guest, and we look forward to welcoming you back on your next visit to our area.

4/10 - 별로예요

Cassndre

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am still in shock of my experience. My room was outdated, moldy, and the bathtub had cracks all around it. I could barely use the shower. You can hear the noises next to our rooms all night. The phone in the room did not work. The food was horrendous. I do not eat pork and there were no accommodations in site such as turkey bacon, hash browns. I am very disappointed.
2024년 2월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 3월 4일
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay. We greatly appreciate your comments about aspects like the variety of food or the presentation.We would like to have the opportunity to host you again soon and hope you can give us the opportunity of redeeming ourselves and welcoming you again, so you can enjoy the relaxing, luxurious stay you deserve.

6/10 - 괜찮아요

Paul Douglas

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
It’s pretty much what I expected for the price, but the grandchildren wanted the water park. If you don’t mind a dated property, and very a repetitive menu. It’s the place for you. But I must say the staff is amazing and very willing to go out of their way to serve you.
2024년 2월에 8박 숙박함
답변 제공: Guest Service 님, 2024년 3월 4일
Thank you very much for taking the time to write a review.We are very happy to know that our team was able to provide you with a comfortable and memorable experience. We appreciate our guests' comments and suggestions, as they help us to improve our services.It was a pleasure to have you as a guest, and we look forward to welcoming you back on your next visit to our area.

10/10 - 훌륭해요

Felicity

2024년 2월에 3박 숙박함
답변 제공: Guest Service 님, 2024년 3월 23일
We appreciate the time that you have invested in writing an overview of your recent getaway to our destination. We are glad to hear your experience was excellent, and you were satisfied with the service.We look forward to hosting you again soon.

4/10 - 별로예요

MARISOL MILLAN

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mala atención al cliente. Se piden requerimientos básicos como toallas, teléfono y aguas y no las dan. No hay variedad de alimentos. El show es deplorable. Las instalaciones son viejas. Se nota la distincion de la mala atención al cliente nacional, dando prioridad a los extranjeros. Ahórrense ir a este lugar, elijan otro. No lo recomendaría ni regresaría
답변 제공: Guest Service 님, 2024년 2월 27일
Antes que nada, puede estar seguro de que esta información se ha proporcionado a los departamentos involucrados y se tomarán las medidas adecuadas.Para All Ritmo Cancún, la satisfacción de nuestros huéspedes es nuestra prioridad y nos esforzamos por ser los mejores en la calidad del servicio.Por favor, acepte nuestras más sinceras disculpas por cualquier inconveniente experimentado durante su estancia. Puede estar seguro de que tomamos todos los valiosos comentarios de nuestros huéspedes con la mayor importancia y basados en ellos. Queremos agradecerle por compartir sus amables comentarios. Apreciamos cualquier crítica constructiva que pueda ayudarnos a servirle mejor la próxima vez.

10/10 - 훌륭해요

Nikeya

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
We asked for our mini bar to be refilled multiple times and never got refilled.
2024년 2월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 2월 27일
Let us thank you for taking the time to share your experience. We are pleased to know that your stay was pleasant and that our staff was the main reason for your memorable vacation. Your comments will undoubtedly serve as motivation for all involved to maintain the passion with which they perform their work.Once again thank you for your words, and above all, for your loyalty. We look forward to welcoming you to our home in the near future.

10/10 - 훌륭해요

Gladis Patricia Villa

단체 여행, 가족 여행
좋아요: 청결 상태
I liked the food, weach, spa, The place was so quiet. I really like the place
2024년 2월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 3월 4일
Thank you very much for taking the time to write a review.We are very happy to know that our team was able to provide you with a comfortable and memorable experience. We appreciate our guests' comments and suggestions, as they help us to improve our services.It was a pleasure to have you as a guest, and we look forward to welcoming you back on your next visit to our area.

2/10 - 너무 별로예요

Deborah Conrad 님, Omaha

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worse resort we have ever stayed! One buffet for the entire resort with the same food everyday. Not once was there any bacon or sausage for breakfast! The bathtub would not drain while showering! It is very run down. If I could give negative stars I would!
2024년 2월에 6박 숙박함
답변 제공: Guest Service 님, 2024년 2월 24일
Dear Deborah,First and foremost, please be assured that this information has been relayed to the relevant departments, and appropriate measures will be taken. At All Ritmo Cancun, guest satisfaction is our priority, and we strive to excel in service quality. Please accept our sincere apologies for any inconvenience experienced during your stay. Your valuable feedback is taken seriously, and we thank you for sharing your constructive comments. We appreciate any input that can help us better serve you in the future.

4/10 - 별로예요

Muhaned F

가족 여행
별로예요: 숙박 시설 상태 및 시설
Old property. Furniture are falling apart. You will hear your next door room. We had to move to different room because the noise. Mattress has stane on the side. Our first room’s shade had mold on it. Food is ok.
2024년 2월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 2월 24일
Hello,We are very sorry to know that your stay was not up to your expectations. We are actively working on addressing the areas of improvement you've mentioned. Your feedback is greatly appreciated.

6/10 - 괜찮아요

Kshitij

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very few options for vegetarian
2024년 2월에 3박 숙박함
답변 제공: Guest Service 님, 2024년 2월 24일
We regret not meeting your expectations, particularly regarding our restaurants. Rest assured that we will take corrective action to ensure that the concerns you raised are addressed, and continuous improvement is applied to our processes.

2/10 - 너무 별로예요

Kevin 님, League city

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We left early fue to conditions, and the property wouldnt refund.
2024년 1월에 6박 숙박함
답변 제공: Guest Service 님, 2024년 2월 24일
Hello,We are very sorry to know that your stay was not up to your expectations. We are actively working on addressing the areas of improvement you've mentioned. Your feedback is greatly appreciated.

4/10 - 별로예요

Corrie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Guest Service 님, 2024년 2월 22일
Thank you for taking the time to tell us about your experience. We regret not having met your expectations on this occasion regarding our restaurants. We will take action to ensure that these observations that you kindly made do not happen again and thus apply continuous improvement in each of our processes. We hope you will give us the opportunity to serve you once again.

2/10 - 너무 별로예요

joanne 님, bensalem

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Food at breakfast was the same everyday...little kids grabbing stuff off the buffet with their hands...they put me across the street from main hotel the room was a fire hazard waiting to happen. Electric cords frayed. Window in bathroom didn't work.No name brand liquor except bacardi.
2024년 2월에 2박 숙박함
답변 제공: Guest Service 님, 2024년 2월 22일
Thank you for taking the time to tell us about your experience. We regret not having met your expectations on this occasion regarding our restaurants. We will take action to ensure that these observations that you kindly made do not happen again and thus apply continuous improvement in each of our processes. We hope you will give us the opportunity to serve you once again.

8/10 - 좋아요

marc

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beach few steps outside door was great, the Food was decent id say 4 star, was fresh daily, the couple things that werent good, beds are very firm, walls are not insulated, you hear everything from people all around you, locks on doors are ok but not great, the worse part of this trip was no shuttle from airport or to airport, kinda stressful, the taxi dudes at airport charged us $120 usd to get to resort, ripoff and all the taxi dudes at airport are in on it so you will have difficult time finding cheaper, to airport from resort was $43.00 so that was reasonable, but we left resort at 330am so plan accordingly day or 2 before. Overall was good experience, water taxi and church walking distance was great, the resort has 2 good restaurants, both have good food, overall good time and place.
2024년 2월에 8박 숙박함
답변 제공: Guest Service 님, 2024년 2월 22일
Thank you for sharing your experience in this portal.We are glad you enjoyed a pleasant and well-deserved rest. We will pass on your comments to our colleagues; they will be happy to know that with their attitude and kindness they have contributed to your well-being; as positive comments like yours encourage us to continue working with motivation in the future.We sincerely hope to be your first choice when planning your next vacation to offer you, once again, an unforgettable experience.

2/10 - 너무 별로예요

Katherine

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Unsafe, our room was broken into the first day of our stay. Lamp had electrical tape around cord and socket. Dishes were chipped or cracked. Limit of 2 bottles of water per room per day. Staff weren't forthcoming with information about resort, dining rooms, entertainment, etc. Entertainment started late.
2024년 2월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 2월 22일
First of all we want to Thank you for taking the time to write your review about your recent experience at Al Ritmo Cancun, we were truly honored to be hosting you.We want you to know that we feel very sorry to know that your experience was not what you expected, please know your comments are very important to us and we are taking them very seriously in order to avoid any kind of misunderstanding or inconvenience in the future.

6/10 - 괜찮아요

Jesse

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 2월 22일
Thank you very much for taking the time to write a review.We are very happy to know that our team was able to provide you with a comfortable and memorable experience. We appreciate our guests' comments and suggestions, as they help us to improve our services.It was a pleasure to have you as a guest, and we look forward to welcoming you back on your next visit to our area.

4/10 - 별로예요

Benjamin

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This is barely a 1 star resort, with the “stars” because can’t rank it with anything but stars. Awful and sickening. Staff were good, but the rooms are noisy, unclean (mouldy air conditioners, filthy box springs) no dressers or shelves, and NOISY! We were next to the road that runs through the resort (actual road, not a service road) and traffic starts at 6am. Vans and service trucks rev, squeal to a stop, then gun it again over the speed bumps. They use this to force you to pay for an upgrade to the beach side. Everything about this hotel is sub standard. I’ve stayed in about 10 all inclusives. Even considering price, this place was the worst value by far. Food- bland, quality of about a low-end food court. No desserts except for bread loaves with different icings. Mains and entrees very limited, bland, poor quality cuts of meat and nothing you couldn’t make at home for less. Gross. They grilled chicken one night; my wife asked for a piece of the cooked chicken and the cook gave it to her using the things that were sitting in the raw chicken. Surprised we were sick constantly at this resort? Kid seats filthy, grimy. Drinks- low end brands, mixed and blended drinks were never properly blended, also unsanitary practices. Water park- bad services, no towels at it, the water park is rusting, starting to wobble, but the kids liked it (ours are ages 2 and 4). This place attracts a low end clientele (domestic dispute across the hall from us). Stay away!
답변 제공: Guest Service 님, 2024년 2월 22일
First of all we want to Thank you for taking the time to write your review about your recent experience at Al Ritmo Cancun, we were truly honored to be hosting you.We want you to know that we feel very sorry to know that your experience was not what you expected, please know your comments are very important to us and we are taking them very seriously in order to avoid any kind of misunderstanding or inconvenience in the future.

6/10 - 괜찮아요

Chantel

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We thoroughly enjoyed the view and water slides wished we were given more accurate descriptions on the room and resort. Food was not the best.
2024년 2월에 3박 숙박함
답변 제공: Guest Service 님, 2024년 2월 22일
First of all we want to Thank you for taking the time to write your review about your recent experience at Al Ritmo Cancun, we were truly honored to be hosting you.We want you to know that we feel very sorry to know that your experience was not what you expected, please know your comments are very important to us and we are taking them very seriously in order to avoid any kind of misunderstanding or inconvenience in the future.

8/10 - 좋아요

Breann

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is an older style resort, so there are things that could be fixed up. The food was OK. It does have a beautiful private beach. I would stay here again strictly for the beach.
2024년 2월에 2박 숙박함
답변 제공: Guest Service 님, 2024년 2월 12일
Thank you very much for taking the time to write a review.We are very happy to know that our team was able to provide you with a comfortable and memorable experience. We appreciate our guests' comments and suggestions, as they help us to improve our services.It was a pleasure to have you as a guest, and we look forward to welcoming you back on your next visit to our area.

8/10 - 좋아요

Nesly

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Bueno !
2024년 2월에 6박 숙박함
답변 제공: Guest Service 님, 2024년 2월 12일
Thank you very much for taking the time to write a review.We are very happy to know that our team was able to provide you with a comfortable and memorable experience. We appreciate our guests' comments and suggestions, as they help us to improve our services.It was a pleasure to have you as a guest, and we look forward to welcoming you back on your next visit to our area.

4/10 - 별로예요

Marjorie 님, SCJC

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
La propreté de la chambre laissait à désirer. La chambre était tout de même jolie. Le menu était acceptable. Séjour de 24h seulement. C’était suffisant . Je ne recommande pas
2024년 2월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 2월 22일
First of all we want to Thank you for taking the time to write your review about your recent experience at Al Ritmo Cancun, we were truly honored to be hosting you.We want you to know that we feel very sorry to know that your experience was not what you expected, please know your comments are very important to us and we are taking them very seriously in order to avoid any kind of misunderstanding or inconvenience in the future.

10/10 - 훌륭해요

Rosa Areli Almazo 님, Teaneck

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
they were ALWAYS cleaning!!! from sunrise to sunset. Amazing Service.
2024년 2월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 2월 22일
Thank you very much for taking the time to write a review.We are very happy to know that our team was able to provide you with a comfortable and memorable experience. We appreciate our guests' comments and suggestions, as they help us to improve our services.It was a pleasure to have you as a guest, and we look forward to welcoming you back on your next visit to our area.

10/10 - 훌륭해요

MICHAEL ALBERT

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We are a family of 4 from Toronto (Markham) Ontario and we very much enjoyed our stay at All Ritmo Resort. The waterpark was a great benefit and kept our 2 children busy for our 1 week vacation. The swimming pool near the beach was clean and great. The towel retrieval system was easy and efficient. Understand that this is a 3-star resort (and there were few items that could be improved) and we have a relaxing stay and would recommend this hotel to others. from Mike & Liz
2024년 1월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 2월 12일
Thank you very much for taking the time to write a review.We are very happy to know that our team was able to provide you with a comfortable and memorable experience. We appreciate our guests' comments and suggestions, as they help us to improve our services.It was a pleasure to have you as a guest, and we look forward to welcoming you back on your next visit to our area.