Cancun, Quintana Roo hotel rooms at the Occidental

"Clean room, lovely staff, good drinks, just keep in mind you probably won’t get in to the restaurants and be okay with settling for buffet dinner as the restaurants got busy quickly or booked up by weddings"

"The rooms are a bit older where we stayed but the views were beautiful. The beach was incredible also"

"This is a very beautiful and brand-new hotel. The decor is lovely, the rooms are clean, and the food at the buffet is of a high standard. We stayed here for nine days and visited the various restaurants—the Steakhouse, the Italian, and the Japanese—and everything was delicious. Special thanks go to the staff members who organized various games and contests; our children were absolutely delighted. We enjoyed everything immensely; the only minor drawback is the hotel's compact grounds—if you are hoping to take an evening stroll around the property, that isn't really possible here, as the territory is quite small."

"We had a fantastic stay at Sunscape and totally understand why we met so many repeat visitors while we were there. A smaller resort, with lots of activities, and AMAZING staff! Oh, and a good location too!"

"Esta es la cuarta vez que me hospedo en este oleo Cancún resort, me encanta el ambiente estás a un paso de la playa el staff son muy amables y atentos especialmente Emiliano y Felipe, me siento como en familia . El precio es muy accesible. Muchas gracias !! Pronto estaremos de regreso"

"Property needs an upgrade in maintenance. Ice machine doesn’t work room card always seems to not work cause it’s very sensitive magnets or the door lock is not working. Had to constantly go to the front desk to get a new card every single time I had to go back to my room room walls are very thin. You could hear your neighbor very clearly. AC in the elevators doesn’t work and it looks like they’re never going to work. Wi-Fi did not allow me to add a secondary device. They do a poor job promoting their own shows. I had no idea that they had shows at night, but they do promote all the other clubs and bars like Coco bongo. The amenities are nice. The staff is nice. The AC to your room doesn’t go lower than 22°C so your room is relatively warm. As a comfortability, I would say this is not the place but if you’re willing to go to a place that doesn’t have too much comfort or you won’t be having to deal with constant maintenance of getting into your room I would recommend this place, especially because of the pool the bars Jacuzzi breakfast the lunch it’s a good spot if you’re just if you’re expectation that is very low."

"The staff were very friendly and helpful with excursions, checking in and out, getting taxi for us. The rooms very nice and clean. Most all of the waiters in the different food service areas were a delight. A waiter, Millie Vanillie, was the best!! Friendly, out going, helpful and definitely made our dining experience in the Buffet enjoyable. Now for the down side. The food was terrible!! There were times that the food was so bad we just couldn't eat it. This was especially true in the Mexican Lindo and Italia. Both my sister and I didnt get to eat dinner those nights. Instead we had to go to snack bar and get some fresh fruit, chips and pico de gallo. Sadly, Even the deserts weren't good. The food was bland, no spices or flavor. Not even salt and pepper! When your in Mexico and the food has ZERO seasoning, we'll you just expect the food to be full of flavor. The one constant good item is the roast chicken in the buffet!! We basically lived on that and fruit. Another issue was guest services. We kept asking for wash cloths and hand towels yet only got hand towels 3 of 7 days. The noise gets annoying. Until 11 pm EVERY NIGHT loud music kept us awake. We're normally in bed asleep by 9 pm. You can imagine we We're happy about that when we had to be up by 5 am to get ready for Chichen Itza! For these reasons we wont recommend your resort. Fixing the food issue would be top priority if I owned the resort!!"

"So much fun "

"Our stay at Riu Palace Kukulkan was absolutely stunning and worth every penny. We loved everything about this resort and don't regret a single cent spent here! The culinary experience was a major highlight. All the themed restaurants were fantastic, especially the Steakhouse and the Asian food, but the seafood at the Main Buffet was exceptionally good-truly a standout! The staff members were adorable and worked so hard to make our stay feel unique and special. The entire property is pristine; our room was spotless, and all the swimming pools were incredibly clean. We had a flawless experience with zero complaints. I will definitely be visiting again. If you're looking for a high-quality stay in Cancun where you get exactly what you pay for, this is the place!"