"1. My room was wonderful and clean. I slept amazingly in the lovely bed, which had a perfect variety of soft and firm pillows and a nice, fluffy comforter. (I suffer from costochondritis which causes me a great deal of rib and shoulder pain, and I woke up with no pain on both mornings I had slept in this bed!) My view of the city through the large picture window was unmatched, and the TV in the room was huge and easy to use. The bathroom was clean; the shower water pressure and temperature were ideal; and the soap and shampoo that were provided smelled and felt amazing!
2. I felt that my car was secure while in the care of the valet staff. They were very kind and helpful.
3. I, myself, felt safe in the hotel, as a room key is needed to access the guest floors of the hotel, and the room doors also had a physical latch and a deadbolt.
4. The coffee tasted good, and there were a variety of breakfast items-both hot and cold, savory and sweet-from which to choose.
5. The staff of the hotel were always ready to answer any question and seemed to want to assist. After emailing the hotel about an issue with a payment through a third party, the general manager went above and beyond to resolve the issue for me. I did not expect such excellent service and care. This hotel's attention to detail has made a lifelong customer out of me.
Despite not initially looking forward to traveling, my stay at Tru by Hilton made it a convenient and memorable trip. I look forward to my return."
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