“We had the misfortune to arrive on the same day as the pope. The newly hired manager was overwhelmed. Contrary to published information, the owners are passive investors with no role in management. No answer to the hotel telephone, no answer to the urgent line. No presence at the front desk. No working internet. No help carrying out bags two kilometers from beyond the police security line. No help finding our room. No public rooms. No terrace. No help from our hotelier when we needed it. This...