회의 시설

메리어트 시카고 샴버그 여행 후기

3.5 out of 5
메리어트 시카고 샴버그
50 N Martingale Rd, Schaumburg, IL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 536개" "
평점 8 - 좋아요. 1001개 이용 후기 중 270개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 115개" "
평점 4 - 별로예요. 1001개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 33개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

SOHN 님, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 친절함
객실은 청결하고 아주 편했음

10/10 - 훌륭해요

Fabian

좋아요: 편의 시설/서비스
Nice place, I love it!
2024년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 9일
Thank you for taking the time to post this wonderful review. We look forward to hosting you again when your travels bring you back into the Schaumburg area. Thank you again for the awesome comments.

8/10 - 좋아요

Eve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien solo hay mucho ruido de otros huéspedes.
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 9일
Gracias por tomarse el tiempo de publicar esta maravillosa reseña. Esperamos volver a recibirlo cuando sus viajes lo traigan de regreso al área de Schaumburg. Gracias de nuevo por los increíbles comentarios.

8/10 - 좋아요

Brooklyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very close to everything and nice, clean, and modern. Would stay here again.
2024년 2월에 1박 숙박함
답변 제공: Chicago Marriott Schaumburg. 님, 2024년 3월 3일
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 - 너무 별로예요

Sekwang

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Drain was stucted, Dirty Bathroom,
2024년 1월에 4박 숙박함
답변 제공: Chicago Marriott Schaumburg 님, 2024년 1월 28일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

John

2024년 1월에 1박 숙박함

4/10 - 별로예요

TERRELL

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
where do I start? lets go with check in. when I arrived to the property i wasn't greeted properly at all. I said hello I' here to check in and the front desk didn't greet me or even say hello. She said what' your last name can i see your id and debit card. she then asked if i needed a single or double beds i said i have the kids with me i need two beds. Shen then asked me did i have a preference on the floor i implied it didn't matter as long as i have two beds. she then told me to put my debit card in machine for incidentals. I then received a notification from my bank stating i was changed 458.72 so that's when i was confused. I then asked why am i being change so much when I paid for the room already. After doing research they noticed the made a mistake and refunded my funds(its going to take 5-7 business days). I then proceeded to the room just to take one foot in the door to notice it was a room with only one bed. Now I' getting really frustrated because i told her multiple times i needed two beds. I proceed to go downstairs to left her know she gave me one bed room. She didn't apologize she didn't say anything but asked the key fixed it and gave the key back without apologizing again. All of this before even starting the stay is outrageous. Next we get settled into our room and later head down to the pool area. we over hear other families complaining about the staff and security being rude but we were so fed up we didn't even want to engage. (i will continue but it cut
답변 제공: Chicago Marriott Schaumburg 님, 2024년 1월 17일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Eric 님, Mount prospect

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I wish that heaven had visting hours.
2024년 1월에 1박 숙박함
답변 제공: Chicago Marriott Schaumburg 님, 2024년 1월 17일
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Shiqi

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Mariya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my go to hotel always! The service is impeccable. I feel so relaxed, the pool and gym are great. Although the breakfast can be improved, the staff and food is good!
2023년 12월에 1박 숙박함
답변 제공: -Chicago Marriott Schaumburg. 님, 2024년 1월 7일
Dear Mariya, On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: -Chicago Marriott Schaumburg 님, 2024년 1월 8일
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: -Chicago Marriott Schaumburg 님, 2024년 1월 8일
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Chicago Marriott Schaumburg 님, 2023년 12월 28일
Thank you for taking the time to share your recent experience at the Chicago Marriott Schaumburg with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I am curious to know if there were any elements of your visit we could have enhanced? The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Schaumburg.

8/10 - 좋아요

Michele

2023년 12월에 4박 숙박함
답변 제공: -Chicago Marriott Schaumburg. 님, 2024년 1월 7일
Dear Michele, On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Nia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Chicago Marriott Schaumburg 님, 2023년 12월 28일
Thank you for taking the time to share your recent experience at the Chicago Marriott Schaumburg with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I am curious to know if there were any elements of your visit we could have enhanced? The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Schaumburg.

2/10 - 너무 별로예요

jonathan

출장 여행
Room 604 had a constant humming noise from, I guess the hvac in room 606. It made sleeping a terrible experience. The room smelt like cheap perfume that made me wonder what they were trying to cover up.
2023년 12월에 1박 숙박함
답변 제공: Chicago Marriott Schaumburg 님, 2023년 12월 28일
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing
2023년 11월에 1박 숙박함
답변 제공: Chicago Marriott Schaumburg 님, 2023년 12월 28일
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Koral

좋아요: 청결 상태, 직원 및 서비스
The description stated there’s was a sauna on the property turns out there isn’t but other then that great property
2023년 11월에 2박 숙박함
답변 제공: Lynzie York - Front Office Manager 님, 2023년 11월 13일
Dear Koral,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 - 너무 별로예요

TAKASHI

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 11월 4일
Dear Takashi,Thank you for taking the time to share your recent experience at the Chicago Marriott Schaumburg with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I am curious to know if there were any elements of your visit we could have enhanced? The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Schaumburg.

10/10 - 훌륭해요

Kyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service was excellent. The person checking me in went over and beyond my expectations to make sure my stay was comfortable and pleasant. I appreciated her attention to my stay. KP.
2023년 10월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 10월 24일
Dear Kyle,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 - 좋아요

Holly

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean and modern. The shower/tub was pretty dated but clean. We stayed on a Thursday night and the guests sharing walls/ceiling with our room were very noisy. Almost absurdly loud and it was 11:30pm. The area around the hotel was quiet.
2023년 10월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 10월 22일
Dear Holly,Thank you for taking the time to share your recent experience with us. In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by nearby guests. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 - 훌륭해요

MiralKumar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 10월 17일
Dear Miral,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Dhruvita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 10월 17일
Dear Dhruvita,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Yilin 님, Maryland Heights

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice upgrade for hotel stays. We are extremely happy with everything.
2023년 10월에 2박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 10월 15일
Dear Yilin,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 - 너무 별로예요

Adriana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 10월 10일
Dear Adriana,Thank you for taking the time to share your recent experience at the Chicago Marriott Schaumburg with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I am curious to know if there were any elements of your visit we could have enhanced? The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Schaumburg.

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I Will Return To This Hotel
Great hotel, excellent condition, wonderful breakfast buffet. Overall clean but only negative was some debris was left under the couch in our room that wasn't cleaned up before we occupied the room. Friendly staff and a courtesy shuttle for nearby restaurants, etc.
2023년 10월에 2박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 10월 9일
Dear Vincent,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Jeanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place. I think all the Marriott hotels are very nice. Great beds and pillows. Excellent breakfast buffet. Wonderful staff.
2023년 9월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 10월 2일
Dear Jeanne,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - 별로예요

Juan 님, Houston

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All Room AC vents were dirty with webs and bugs on the floor
2023년 9월에 2박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 10월 2일
Dear Juan,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Calice

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was apart of the wedding party Jasmine and Ozzie cooperwood. My stay here was very peaceful and quiet. Anything that I needed was available for me, thank you for being so professional and kind. I will definitely return.
2023년 9월에 2박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 10월 2일
Dear Calice,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - 별로예요

Alicia 님, Urbana

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Overall, our stay was great except that in their parking lot the secondary catalytic converter of my car got stolen. It ruined our trip because we have to get the car inspected, do a police report, communicate with the manager of the hotel….the stolen part is going to cost US$1,600 dollars by the way. The management that was there was really nice, she said she would report it and check the cámaras I’m the parking lot. BUT, no one has reach to us regarding this, even tho I was informed that someone from the hotel was going to call us. No one has. So, I was waiting before I wrote the review to see if they call, text, email… at least informing us that they are not responsible or they are responsible, but nothing. I would not recommend going there, too many hotels and this ruin our trip and cost us time and money.
2023년 9월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 9월 21일
Dear Alicia,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team and our Director of Operations will be reaching out if he has not already today.

10/10 - 훌륭해요

Batuhan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Hotel is full of positive people. Front desk staff were excellent. Thank you
2023년 9월에 3박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 9월 19일
Dear Batuhan,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Donita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay at the Marriott staff was very professional..My rooms clean and restaurant drinks & food was Amazing.. Thank you!..
2023년 9월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 9월 19일
Dear Donita,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Ronald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was okay.
2023년 9월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 9월 19일
Dear Ronald,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

TAKASHI

2023년 9월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 9월 13일
Dear Takashi,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that the property had a lot of amenities. I did not like that there was loud music (a party celebration) in the ballroom that kept me awake for most of the night.
2023년 8월에 3박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 9월 3일
Dear John,Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by the event in our ballroom. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 - 훌륭해요

Rene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 8월 28일
Dear Rene,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anniversary
We had a wonderful stay for our Anniversary. The room had some rust by the tub and ceiling that looked to have some water damage but other than that it was wonderful. The bartender Adolfo was amazing
2023년 8월에 2박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 8월 28일
Dear Amy,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Zailen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really good
2023년 8월에 2박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 8월 28일
Dear Zailen,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Joceline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a good hotel
2023년 8월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 8월 28일
Dear Joceline,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Latricia 님, Rockford

2023년 8월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 9월 3일
Dear Latricia,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Salma

2023년 8월에 2박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 8월 28일
Dear Salma,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 8월 7일
Dear Mike,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 - 훌륭해요

Joseph

2023년 8월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 8월 28일
Dear Joseph,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Nancy

2023년 7월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 8월 28일
Dear Nancy,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful and updated hotel
One of the nicest hotels we’ve been to in a long while. Front desk guys were great. Elevators were fast. Nice dining and bar area. Super comfortable and cozy, not intimidating at all. Room was amazing. Walk-in shower was great! Great water pressure as well as a little stoop to help the ladies (& men) shave their legs. I also appreciated the shelves in the shower. The bed was great. The pillows were a little too soft. They fell behind the bed. TV was amazing. Looked like a 50in. One of the only downside was the hot tub. The heat was great but I didn’t see many bubbles. Maybe the jets weren’t working properly. Other than that minor oversight, it was a great, clean, updated hotel.
2023년 7월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 7월 19일
Dear Louis,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Christine

2023년 7월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 8월 7일
Dear Christine,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 - 너무 별로예요

Mehmood

별로예요: 숙박 시설 상태 및 시설
Hot tub was broken. Asked front desk 2 times and nothing was done
2023년 7월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 7월 19일
Dear Mehmood,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 7월 4일
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked through an outside party and was double charged.
2023년 7월에 1박 숙박함
답변 제공: Lynzie York - Director of Front Office 님, 2023년 7월 4일
Dear Kelly,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.