Hotel-Ito offers a practical outdoor pool for cooling off and a freshly prepared breakfast to fuel morning adventures. Guests appreciate the free WiFi throughout the property, complimentary self parking, and the security of having front desk staff available 24 hours a day.
Cuatro Ciénegas is home to Hotel Serenna. The area's natural beauty can be seen at Cuatrocienagas Biosphere Reserve and Cuatrocienegas Central Plaza, while Venustiano Carranza Museum and Carranza Museums are cultural highlights. Be sure not to miss outdoor adventures like hiking/biking trails and ecotours. Visit our Cuatro Ciénegas travel guide
Free buffet breakfast available daily 7:30 AM to 11:30 AM
A restaurant
Private picnics
Things to do
Outdoor pool
Family friendly
Outdoor pool
Conveniences
Limited-hour front desk
Guest services
Housekeeping (daily)
Proposal/romance packages
Outdoors
In a nature reserve
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
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Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
Cable channels
Food and drink
Free bottled water
Limited room service
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Ceiling fan
Heating
Iron/ironing board on request
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 1:00 PM
Special check-in instructions
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
We should mention
This property does not have elevators
No pets and no service animals are allowed at this property
Property is also known as
Hotel Ito
Hotel Serenna Hotel
Hotel Serenna Cuatro Ciénegas
Hotel Serenna Hotel Cuatro Ciénegas
Frequently asked questions
Does Hotel Serenna have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at Hotel Serenna?
As of Mar 10, 2026, prices found for a 1-night stay for 2 adults at Hotel Serenna on Mar 11, 2026 start from ₩127,115, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hotel Serenna pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property; nearby parking is also free.
What time is check-in at Hotel Serenna?
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.
What time is check-out at Hotel Serenna?
Check-out is at 1:00 PM.
Where is Hotel Serenna located?
Situated in Cuatro Ciénegas, this hotel is within a 10-minute walk of Venustiano Carranza Museum, Cuatrocienegas Central Plaza, and San José Church. Genesis Museum and Carranza Museums are also within 10 minutes.
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Reviews
Hotel Serenna Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
La habitación estaba limpia y el personal fue amable.
El área de desayuno tiene las sillas sucias y tuve que pedir varias veces que me llevaran alimentos que ya se habían terminando, no hay revisión constante en esta área. El agua de la alberca está helada.
Es un hotel sencillo, limpio y excelente para descansar. No se escucha nada de ruido. El desayuno está delicioso.
Maria de los Angeles
Stayed 1 night in Aug 2025
6/10 Okay
Agustin
Aug 22, 2025
Liked: Cleanliness
Disliked: Room comfort
El hotel es pequeño, por lo mismo el estacionamiento es insuficiente, las anotaciones se encuentran al rededor de la alberca, hay un bar al lado de la alberca que no cierra a la hora indicada y sigue con la música (10pm hora que debería cerrar), de igual forma dejan estar a la gente pasada las 10pm en el área de la alberca haciendo ruido, por lo tanto es difícil descansar.
Las instalaciones bien, el único problema es no poder descansar bien