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Reviews of Magnolia Hotel Dallas Downtown

4 out of 5
Magnolia Hotel Dallas Downtown
1401 Commerce St, Dallas, TX

Reviews

7.8

Good

Rating 10 - Excellent. 1542 out of 3364 reviews" "
Rating 8 - Good. 717 out of 3364 reviews" "
Rating 6 - Okay. 493 out of 3364 reviews" "
Rating 4 - Poor. 297 out of 3364 reviews" "
Rating 2 - Terrible. 315 out of 3364 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Charles, Missouri City

Traveled with group
Liked: Cleanliness
Disliked: Amenities
The queen suite was extremely hot and uncomfortable. When i alerted the front desk, i was told maintenance was sware and working on the issue. The room NEVER got cool. This was Memorial Day weekend in Dallas with 100° weather. I will NEVER stay here or refer ANYONE to this property again.
Stayed 2 nights in May 2024

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel in San Antonio. Great breakfast . I will be back
Stayed 1 night in May 2024

8/10 Good

Diana Lee

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent location for downtown Dallas! Comfortable room and easy access to the valet. The staff was friendly and helpful.
Stayed 2 nights in May 2024

2/10 Terrible

Lanre

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Self parking was an option during booking but that was not true because only valet parking is available at the hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Hugo

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for a week and it was a great experience. From checking in, to room service, bartenders and entertainment team all of them made our stay memorable. Good food at the restaurants but main buffet could of been better. Just not much of Mexican food options. I would definitely go back.
Stayed 1 night in Feb 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Cheri, Magnolia

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location and beautiful architecture. Helpful staff.
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 Okay

Nathan

Business traveler
Disliked: Amenities
Property is very dated, and lacks the general amenities normally associated with a 4 star hotel. Staff was great, but room decor/furniture is similar to a bad Best Western. No restaurant/bar. Location is great
Stayed 3 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Magnolia was gorgeous inside and out! Very Spacious and clean The front desk workers were just as gorgeous both men and women lol Valet were the sweetest and so helpful! Will be staying there every time I’m in Dallas!
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 Okay

James

Traveled with family
Disliked: Amenities
Dresser drawers couldn't open No drawers anywhere else to put clothes in. Front desk failed to give us wakeup call we requested so we could make it to the airport on time. No safe in room. Elevator problems on the weekend. Valet parking was excellent. No restaurant or bar inside hotel. Homeless people just outside hotel.
Stayed 4 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 Okay

Daniel

Disliked: Amenities
The location is perfect for a trip to the Majestic and the delightful dining at the Monarch, but this hotel is undergoing renovations so it did not have a restaurant or bar available, though they were listed in the original description. The afternoon/night clerks are adequate but not very knowledgeable about the area and seem kind of “checked out” but it may have simply been an off night. There were several indigents sleeping in the car valet area which is not really safe for them or hotel guests but it may be that Dallas has limited capacity for the less advantaged, so could be the best of a bad lot. The room was fine, but it did not include an iron though curiously it did have an ironing board, so perhaps it had recently gone missing. Bed was ok and pillows were a bit squishy but serviceable enough. Nothing truly atrocious or gross, just not a very high end experience over all.
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 Okay

Stacy

Business traveler
Liked: Cleanliness
Very noisy street traffic. Elevators took forever.
Stayed 2 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 Good

Julie

Business traveler, Traveled with family
Liked: Cleanliness
There less than 24 hours but close to passport office which is what we were Dallas for. Hotel is older but clean. Staff was super attentive and friendly. Rooms were nice and cool. Bed very comfortable. Nice and spacious rooms. Only issue, couldn’t figure out the hot water in the shower in the morning. No time to worry about it. Overall, nice stay. Most affordable option in town for the night so felt it was worth it.
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Carla, Killeen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority

2/10 Terrible

David, Fort Wayne

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel allowed itself to be completely double booked (turning away 190 booked guests according to them). They handled it extremely poorly, offering nothing in the way of help, and blamed services like Expedia. Cost me hours of hassle and much higher cost to book last minute with many hotels being sold out.
Stayed 2 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Love the vibe and cleanliness- staff was very nice and the valet is great. Loved being able to walk to many restaurants bars and shopping.
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 Good

Brent

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
MAGNOLIA HOTEL DALLAS canceled my reservation made through Expedia on my arrival since they were overbooked. This was my first time in Dallas and after 12 hours of travel and work. I made reservations (which t hey had) and I pre-paid. When I arrived they said that since I booked through Expedia, they cancelled my reservation. I could not find another hotel downtown and I had to spend over $300 on Ubers and stay at a 2 star hotel.
Stayed 2 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

4/10 Poor

Management

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It was a walking distance from the Convention Centre
Stayed 4 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

6/10 Okay

Alvaro, Coral Gables

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 Terrible

Kemalettin

Disliked: Cleanliness, amenities, property conditions & facilities
Find some other hotel, but this! Rooms smell Marijuana, staff unprofessional, homelesses in hotel territory. No room services.
Stayed 11 nights in Apr 2024
Response from Sophia Rodriguez on May 20, 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

6/10 Okay

Brad

Business traveler
Disliked: Amenities, property conditions & facilities
The elevators didn’t work. The room was generally OK but a bit worn down for bedding and mattress
Stayed 4 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 Terrible

Lamuel

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel had no rooms available regardless of reservation
Stayed 2 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

2/10 Terrible

Mohan, Canton

Disliked: Cleanliness, property conditions & facilities
They did not honor Mr reservation. Said they had a computer glitch and said that they were double booked
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

2/10 Terrible

Daisuke, rancho palos verdes

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Overbooked, I could not check in.
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

8/10 Good

Juan

Stayed 1 night in May 2024

2/10 Terrible

Sean

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is falling apart. It’s a joke. Elevators don’t work. Staff is unresponsive
Stayed 2 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Guadalupe

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

4/10 Poor

Jacob

Disliked: Cleanliness, amenities, property conditions & facilities
Only one elevator working. Rooms need to be repaired . Bathroom vanity, AC, shower, and a smart tv would be something to look into. I understand price I paid is for the area I’m in. But would’ve definitely stayed somewhere nicer for less and would’ve been down to just spend the extra money to Uber to my destination in downtown.
Stayed 2 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

4/10 Poor

Julia

Disliked: Cleanliness, amenities, property conditions & facilities
The valet staff were exceptionally friendly and helpful. The front desk staff were decent. There were no exceptions for an early check in. The hotel had around 26 floors. The worst part of the stay was out of 7 elevators only one was working and there was a limit of 8 people. There was about 15-20 people waiting in line to use the elevator when I arrived. It took several trips before I was able to get to the 22nd floor. My room was clean, quiet and comfortable. It was a great location, walking distance from restaurants and the JFK memorial.
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 Terrible

Glenda

Traveled with family
Disliked: Amenities
Location is great. Requested four times for room to be cleaned, did not happen our entire 4-night stay. Front desk staff hung up the phone when I was following up on housekeeping. Our room had a kitchen, but barely any kitchen utensils. When I requested for silverware for 2 people, we were given 1 fork, 2 spoons, 1 bread knife--- all mismatched.
Stayed 4 nights in Apr 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Heidy

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The suites are amazing
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 Terrible

Ruth

Traveled with family
Disliked: Property conditions & facilities
Elevators not working. I booked my reservation through Expedia, I paid my reservation. Check in process very difficult. Herman tried to over charged me. After I checked out they tried to charged my card with a different amount. Called the property didn’t have an explanation.
Stayed 2 nights in May 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Margarita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

anthony

Stayed 1 night in May 2024

2/10 Terrible

Mike

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Amenities
Homeless people right out door peeing on walls. Out of 8 elevators (1) worked for the whole hotel. Hour ride up and down. Tried to communicate with the front desk and said the elevator is not their problem.
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

4/10 Poor

jeremy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Very friendly staff. We had a suite, which was a great layout and a good amount of space. Rooms themselves were a bit tired and could use updating. Great location across the street from AT&T Center and an easy walk to Kay Bailey Convention Center. Note that there are a significant amount of homeless people in the area.
Stayed 4 nights in Apr 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 Good

Niveen

Traveled with group
Liked: Cleanliness, amenities
Area was super convenient and central to most parts of downtown. Could easily walk 10-15 minutes and even if we had to take a cab it was no more than 10 minutes to wherever we wanted to go. Lots of homeless people around innocent enough and used to it since we’re from NYC. Just didn’t really expect it lol. Rooms are a little outdated but the receptionist was really nice. Overall good stay.
Stayed 3 nights in Apr 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

2/10 Terrible

amanda

Disliked: Cleanliness, amenities, property conditions & facilities
Beware if you leave an item behind they will steal it. I called immediately after exiting my room and turning in my keys upon realizing I left behind my sunglasses. They informed me there is an online form to fill out and that they found them and would ship them to me at my cost. I thought perfect filled everything out and paid for shipping. My tracking was never sent 2 weeks later I reached out. No response to me or the lost and found company they have. I called daily with no response the mailbox being full. I have worked in hospitality myself for years and never seen Service this bad. I have now spoken with 3 different managers and they all say they will call me back and never do. It has been a wildly frustrating experience to say the least. Beware before booking a stay here.
Response from Sophia Rodriguez on May 20, 2024
We sincerely apologize for the any inconvenience this may have caused you. We are currently investigating the issue. We appreciate your business and your review and we look forward to hosting your next Dallas visit!

4/10 Poor

Ruth

Traveled with family
Disliked: Amenities, property conditions & facilities
The room was quite but the beds were rock hard
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

MARCOS

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 Okay

Jamal

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They don not honor their party bookings. I purchased a two bedroom suite and got a 1 bedroom room. Almost similar to a small studio. They told me third party bookings do not have access to their room inventory and they overbooked. If using third party, don’t go to this hotel.
Stayed 4 nights in Apr 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

6/10 Okay

Justin

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

4/10 Poor

Donna

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs renovation. No hand towels in bathroom. Bathroom floor had hair from previous customers
Stayed 1 night in Apr 2024
Response from Sophia Rodriguez on May 20, 2024
We apologize your experience was not up to par with our hotel standard. I hope this does not deter your from coming back. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 Good

Clarence

Liked: Amenities
Stayed 5 nights in Apr 2024
Response from Sophia Rodriguez on May 21, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

Dean

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 Good

Katharine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia Rodriguez on May 21, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice property in a great location.
Stayed 1 night in Apr 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to share your recent experience with us. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!

10/10 Excellent

William

Stayed 3 nights in Apr 2024
Response from Sophia Rodriguez on May 20, 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. We appreciate your business and your review and we look forward to hosting your next Dallas vacation!