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민트 하우스 덴버 다운타운 유니언 스테이션 여행 후기

4 out of 5
민트 하우스 덴버 다운타운 유니언 스테이션
1777 Chestnut Pl, Denver, CO

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 296개 이용 후기 중 194개" "
평점 8 - 좋아요. 296개 이용 후기 중 58개" "
평점 6 - 괜찮아요. 296개 이용 후기 중 24개" "
평점 4 - 별로예요. 296개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 296개 이용 후기 중 7개" "

9.2/10

청결 상태

8.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

4/10 - 별로예요

Karen

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The air conditioner didn’t work in our room so it was 77 ° in our room most of the time. We didnt have a parking pass in our room after purchasing so it took 2 hours to get that. Other than that everything was great! Also the pool was closed
2024년 5월에 1박 숙박함
답변 제공: Treasure C 님, 2024년 5월 27일
Hi Karen,I'm so sorry to hear that you experienced some issues during your stay with us. I apologize for the inconvenience caused by the air conditioner not working properly, which made your room uncomfortable. I'm also frustrated to hear that we didn't provide you with a parking pass in your room, which led to a delay in getting it sorted out. Additionally, I'm sorry to hear that the pool was closed during your stay. Despite these issues, I'm glad to hear that everything else was great for you. Please know that we're taking these issues seriously and will do our best to address them so that we can provide a better experience for our guests in the future.

8/10 - 좋아요

reece

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hard to find the location, directions take you to a building next door. The signage to indicate the property location is not so great. Once we were checked in, it was great!
2024년 5월에 1박 숙박함
답변 제공: Mint House 님, 2024년 5월 21일
Thanks so much. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

10/10 - 훌륭해요

Zachary

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Mint House 님, 2024년 5월 15일
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 - 훌륭해요

Eyobe

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Mint House 님, 2024년 5월 15일
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 - 훌륭해요

Tyrel

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice room and overall building. Fitness center was great.
2024년 5월에 1박 숙박함
답변 제공: Mint House 님, 2024년 5월 13일
They took perfect care of my home, communicated clearly throughout, and I would welcome them back in a heartbeat! It was an honor to host you - sending you a warm thank you from all of us at Mint House!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great downtown location. Nice property with nice view. Easy communication, and instructions were clear
2024년 5월에 1박 숙박함
답변 제공: Mint House 님, 2024년 5월 12일
Sounds like an amazing stay! It was an honor to host you, thanks for staying with us and we hope to see you again soon! :)

8/10 - 좋아요

Shauna

2024년 5월에 1박 숙박함
답변 제공: Treasure 님, 2024년 5월 27일
Hi Shauna,Thanks for the review. We are glad to hear that you have enjoyed your stay with us.

10/10 - 훌륭해요

Sonya

좋아요: 편의 시설/서비스
Great! Loved it
2024년 2월에 2박 숙박함
답변 제공: Mint House 님, 2024년 5월 4일
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 - 훌륭해요

Josh

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Spacious apartments. Wonderful views. Free coffee in the lobby. Allowed to check in early upon arrival.
2024년 4월에 3박 숙박함
답변 제공: Mint House 님, 2024년 4월 29일
You were a fantastic guest! I’d be glad to host again anytime. They took great care of my place, left it clean and tidy, and was a pleasure to speak with. Highly recommended! Thank you from all of us at Mint House!

8/10 - 좋아요

Concepcion

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Mint House 님, 2024년 4월 29일
Thanks so much. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

10/10 - 훌륭해요

Cara

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Mint House 님, 2024년 4월 29일
You were a fantastic guest! I’d be glad to host again anytime. They took great care of my place, left it clean and tidy, and was a pleasure to speak with. Highly recommended! Thank you from all of us at Mint House!

10/10 - 훌륭해요

Whitney

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great stay
2024년 4월에 4박 숙박함
답변 제공: Mint House 님, 2024년 4월 29일
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 - 훌륭해요

Angelica

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Mint House 님, 2024년 4월 29일
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service; very responsive; so much space to relax in; great restaurants and grocery options nearby
2024년 3월에 1박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 3월 24일
Thank you so much, Sara! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!

10/10 - 훌륭해요

Luke William

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 3월 19일
Thank you, Luke! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 - 훌륭해요

Mikky

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed the stay and the view was absolutely stunning.
2024년 3월에 5박 숙박함
답변 제공: Mint House 님, 2024년 3월 18일
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

6/10 - 괜찮아요

Chantele

좋아요: 청결 상태
The property is nice, and in a good location. The apartment is also clean. Unfortunately, the bathroom sink had cloudy water and the bathroom tub and very very bad drainage to the point that I was standing in a small pool up to my ankles every time I took a shower.
2024년 3월에 2박 숙박함
답변 제공: Justin E. 님, 2024년 3월 11일
Hello Chantele and thanks so much for providing us with your review. While I'm pleased to hear that your overall stay with us went well and that our cleanliness, tech, location, and staff all met your expectations, I do apologize that the bathroom sink had cloudy water and drainage challenges which detracted from your overall experience. Please be assured I will review your comments with my team and ensure that corrective action where feasible so that these issues do not occur again in the future. We appreciate your business and hope to see you back again on your future travels to Denver. Take care.David DiFalcoGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Quick easy and good
Just an overnight stay during construction / water work. Very nice clean and close to home.
2024년 2월에 1박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 2월 27일
Thanks so much. We're so glad we were able to host you and appreciate your feedback! Hope to see you again soon!

10/10 - 훌륭해요

Kelly

단체 여행
좋아요: 청결 상태, 객실의 편안함
Excellent Stay!
Our 2 bedroom unit was fantastic! Clean and extremely comfortable! The kitchen was stocked with basics and the beds and linens were comfortable. Perfect location and amenities for a getaway with friends!
2024년 2월에 1박 숙박함
답변 제공: Mint House 님, 2024년 2월 26일
Sounds like an amazing stay! It was an honor to host you, thanks for staying with us and we hope to see you again soon! :)

10/10 - 훌륭해요

Marlo

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modern and clean. Great practical details supplied. Our family appreciated the amazing fitness center too. Great location near train station and many highly reviewed places to eat and places to see.
2024년 2월에 3박 숙박함
답변 제공: Mint House 님, 2024년 2월 26일
Sounds like an amazing stay! It was an honor to host you, thanks for staying with us and we hope to see you again soon! :)

4/10 - 별로예요

Michael

별로예요: 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Mint House 님, 2024년 2월 18일
Thanks so much. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

4/10 - 별로예요

Randy 님, Tualatin

단체 여행
별로예요: 청결 상태
Upon arrival to Mint House Denver, there was a cleaning product bottle in the bathroom, damp towels on the rack, a used sponge in the kitchen sink, and trash in the kitchen bin. The bathtub had a clogged drain, leaving me standing in two inches of soapy scum water. I booked a room with the expectation of doing laundry, but the room was out of laundry pods. I asked the onsite staff for help, and they referred me to a concierge number that was closed for the day. I responded to a 'how is your stay' text, and tried over TWO DAYS to get the central staff to corodinate with the building staff to deliver laundry pods. It never happened. Several of the apartment furnishings/upholstery/materials looked worn, clearly a building that was designed to last only as long as the developer took to flip it. But if you love trains, you will appreciate the freight cars shunting in the adjacent rail yard in the middle of the night. Skip the inattentive experience of Mint House and choose a property that prioritizes customer experience and local staff catering to your needs.
2024년 2월에 2박 숙박함
답변 제공: Mint House 님, 2024년 2월 18일
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 - 훌륭해요

Danny

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and convenient.
2024년 2월에 1박 숙박함
답변 제공: Mint House 님, 2024년 2월 18일
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Mint House 님, 2024년 2월 14일
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

6/10 - 괜찮아요

Laura

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Mint House 님, 2024년 2월 14일
Thanks so much. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 객실의 편안함
Great price, location, and comfort in Denver
Incredible location, building, and amenities. Pool was closed for maintenance, but it's the middle of winter so that makes sense. The room, view, and decor were super cool as was the price. Cleanliness was mostly good, though there was a dirty washcloth stuffed above the dryer. Granola bars were a nice and appreciated touch; coffee was gross but maybe just needed creamer or milk.
2024년 1월에 1박 숙박함
답변 제공: Mint House 님, 2024년 2월 14일
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Mint House 님, 2024년 2월 14일
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

6/10 - 괜찮아요

Anthony

가족 여행
좋아요: 청결 상태, 객실의 편안함
Key fob
Needs to better inform customers that this hotel is located in a residential building complex and parking is not included. Any other hotels come with parking. Elevator needs key fob to work, but you have to leave your key fob in the apartment. So you have to go to the lobby and walk up through the whole parking lot. And thats only because i happened to grab my parking lot pass because i thought that had to be left in room. Lucky i did or i wouldnt have been able to get my car and i would have been stuck at the lobby
2024년 1월에 1박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 2월 6일
Thank you, Anthony for sharing your feedback. It's notes like this that help us continue to improve our guest’s experiences to create memorable and seamless stays. Thank you for allowing us to host you and we hope to see you again soon.

10/10 - 훌륭해요

Dori

단체 여행
Great experience.
The Mint House had so many cool amenities. I really wish we were staying for more than just one night. The bed was super comfy too. Would definitely book again next time I’m back in Denver hopefully for longer. Location was in walking distance of many fun things.
2024년 1월에 1박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 27일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Jennifer

좋아요: 숙박 시설 상태 및 시설
This was our first time staying at Mint Hotel and we had the best experience. Communication and check in was top notch and the accommodations were precisely cleaned and absolutely perfect! We would highly recommend choosing Mint Hotel for your next visit to Denver.
2024년 1월에 1박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 27일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Jane

단체 여행
좋아요: 청결 상태, 객실의 편안함
Wonderful location in Denver
2024년 1월에 3박 숙박함
답변 제공: Marchie B. 님, 2024년 1월 25일
Thank you for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

melanie

단체 여행
좋아요: 청결 상태, 객실의 편안함
Enjoyed my stay
Mint house is really nice located near a lot of stuff and great food. Will stay again
2024년 1월에 3박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 24일
Thank you so much, melanie! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!

2/10 - 너무 별로예요

Azanae

2024년 1월에 3박 숙박함
답변 제공: Mint House 님, 2024년 2월 14일
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

8/10 - 좋아요

Idesha

단체 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Great building and location!!!!
Mint House was a good alternative to a traditional hotel. The apartment was very modern and comfortable. I would definitely stay again. Here are my pros and cons: PROS Location was perfect! Lots of walkable stores and restaurants, with Whole Foods right across the street. Union Station was maybe 2 blocks away and we took the Amtrack up to the snow with no issues. Check in and out was very simple. I saw a few prior reviews that had some issues but the instructions were detailed and clear, and a security guard was always in the lobby to assist. Since it was below zero on my trip i was VERY appreciative that the hot water in the unit was HOT HOT. The heater worked well and kept the apartment nice and toasty. CONS My biggest issue was the cleanliness of the unit. I'm not normally nit picky and at first glance the common space was great. Until i went into the master bed and bath. The carpet was filthy with hair and random things stuck in it. Some of the bathroom towels were dingy. I also found a few hairs on the comforter so i slept on the other side. It looked like the unit was "picked up" in terms of making the bed and folding the towels but not actually cleaned. Luckily I had a few clean towels to work with but I refused to vacuum that carpet or pick up anyone's hairs. Supplies were also limited in terms of toilet paper and paper towels. There were not new rolls of either and I had a 4 day stay, so we ran out after about 2 days. No tvs in bedrooms
2024년 1월에 4박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 24일
Thank you, Idesha for sharing your feedback. It's notes like this that help us continue to improve our guest’s experiences to create memorable and seamless stays.

8/10 - 좋아요

Andresa

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful downtown suite; perfect for a weekend getaway! Great downtown access and walking distance to all my immediate needs/amenities. The unit was exactly as described, clean and great customer services for all your needs. Great size space, wonderful amenities (washer/dryer, full kitchen/etc.) and even a great gym to use. Will definitely stay again on my next jaunt through Denver!
2024년 1월에 3박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 24일
Thank you so much, Andresa! It was a pleasure to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon!

10/10 - 훌륭해요

Angela

좋아요: 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Marchie B. 님, 2024년 1월 14일
Thank you for staying with us! We appreciate your feedback.

6/10 - 괜찮아요

Danielle

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 24일
Thanks so much, Daniella. We're so glad we were able to host you and appreciate your feedback! Hope to see you again soon!

8/10 - 좋아요

Bretta

2024년 1월에 1박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 2월 6일
Thank you, Bretta! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 - 훌륭해요

Tamberlyn 님, Murfreesboro

2024년 1월에 3박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 24일
Thank you, Tamberlyn! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 - 훌륭해요

Brooke

2024년 1월에 1박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 2월 6일
Thank you, Brooke! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 - 훌륭해요

Jahsana

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 2월 6일
Thank you, Jahsana! We're so grateful to have fantastic guests like you! Please come back and see us any time!

6/10 - 괜찮아요

Pinyi

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The apartment is decent, but the walls are thin, and Union Station is quite loud at night. In addition, $50 per night for parking is ridiculous.
2023년 12월에 5박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 2일
Thanks so much, Pinyi. We're so glad we were able to host you and appreciate your feedback! Hope to see you again soon!

10/10 - 훌륭해요

William

2023년 12월에 2박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 2일
Thank you, William! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 - 훌륭해요

Adamaris

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 2일
Thank you, Adamaris! We're so grateful to have fantastic guests like you! Please come back and see us any time!

8/10 - 좋아요

Amanda

2023년 12월에 5박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 2일
Thank you, Amanda! We're so grateful to have fantastic guests like you! Please come back and see us any time!

6/10 - 괜찮아요

Martie

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
A wee bit disappointing
The unit was actually pretty cool, however, we purchased a 2 bedroom because we were traveling as a family and 3 hrs before check in we got a message telling us it was no longer available via text, when we stated we were notnok with that they told us we could take what they had which was two single rooms or get a refund, to find a 2 bedroom anything over holiday break would have been impossible so we took the two singles. The management team at the site were lovely and very accomodating however they did not work for Mint, Mint is 100% off site (likely NY or somewhere), we tried to check in but they sent our room number but no code. Called the number provided, ling wait time, an hour later someone called me back. They were responsive by text, usually 20 to 30 mins on response. Like I stated the room was pretty cool, however the floor in room 821 had hair balls, the counters were dirty and there were crumbs everywhere. Our unit was in better condition, or so we thought, the water did not drain in the bathtub when taking a shower, and the mattress pad was very dirty, did not look like it had been washed when the prior people checked out. The location was amazing, again the room has the potential to be incredible, just not quite ready for prime time
2023년 12월에 2박 숙박함
답변 제공: Marchie B. 님, 2023년 12월 30일
We're so sorry to hear that your stay with us wasn't as amazing as we had hoped. We apologize for the inconvenience that it may have caused and will use your feedback to do better. It's feedback like this that helps us continue to improve our guests' experiences. Thank you for allowing us to host you. We hope to see you again soon so we can meet your expectations!

10/10 - 훌륭해요

Agustin

2023년 12월에 5박 숙박함
답변 제공: Marchie B. 님, 2023년 12월 30일
Thank you for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

Trevor

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 2일
Thank you, Trevor! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 2일
Thank you, John! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 - 훌륭해요

Thomas 님, Tulsa

2023년 12월에 2박 숙박함
답변 제공: Mint House Guest Care 님, 2024년 1월 24일
Thank you, Thomas! We're so grateful to have fantastic guests like you! Please come back and see us any time!