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"The hotel is a bit outdated. The hotel needs to be renovated and the cleaners need to be more vigilant after cleaning the room. My room was left open the entire time when we were out. And after going out the whole day, I would like to have a nice shower and go to bed but there is no shower gel left. "

"Beautiful hotel,clean spotless rooms,everything you need at breakfast and a great location. Our 3rd visit to the hotel and certainly won't be the last."

"Everything was good but not sure about the lifts as it seems like they are not programmed well to distribute the usage. One lift service made about 6-7 stops just to go to the lobby from my 31st floor room. Isn’t the other lifts working?"

"Clean and nice"

"Never had breakfast at the hotel as there were lots of places open"

"A beautiful unique hotel in Penang wonderful service incredible ambience, one of the top hotels in the world"

"Upon arriving at the hotel, the first impression was very positive. The property is beautiful, well-presented, and the staff were welcoming. Check-in was smooth and efficient with no issues at all. The room itself was well-appointed, clean, and comfortable—exactly what you would expect from a hotel at this level. Unfortunately, this is where things began to go wrong. That evening, I discovered there was no hot water. I contacted the front desk, and to their credit, they responded quickly and sent an engineer within a short time. I was told the issue had been resolved after about 30 minutes. However, the next morning, the hot water was once again not working. When I called down, I was informed that no engineer was available at that time. I was then offered a room change, despite the fact that I was checking out within four hours—so it wasn’t a practical solution. As a result, I had to take another cold shower. To make matters worse, while I was in the shower, the engineer arrived and repeatedly knocked on my door, despite me having already declined further assistance. Shortly after, my room phone also began ringing. It was frustrating to be interrupted while dealing with an issue that should have been properly resolved the night before. The front desk staff clearly tried to help and were polite throughout, but the failure ultimately came down to the engineering side not fixing the problem correctly the first time. At this price point and standard of hotel, when something"

"Nice "

"Great location. Comfortable bed :)"