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"Friendly staff"

"There are several things that need improvement at this lodge. Upon arrival we were not treated in a friendly manner. He acted like we were interfering with his time when we arrived. We arrived early and he said it would be a $35.00 extra charge for early check in . So we left and looked for something to do until our check in time. When we arrived back he still was not friendly, another employee had to go find him and it took about 10 minutes for him to come to the registration desk. I was then 5 minutes early, I asked him if it was still to early to check in and I got no response from him. Finally got our room key and got our things moved into the room. There was a strange smell that seemed to be coming from the room next door so we went to Walmart and bought a plug in air freshener to help with the smell. There were several really important things in the room that should have worked but did not. One of the most is the bathroom door would not shut so you could not lock it to have any privacy when going to the restroom. The beds were so soft it was like we were sleeping in a gully. Terrible nights sleep. Did not eat breakfast. When checking out still no hope you enjoyed your stay or anything. Would not stay here again "

"Friendly, clean and comfortable!"

"I arrived late from a concert at Clemson and was told that I was considered a no-show, and my room was no longer available. Then told that they were full. However, the manager disappeared and told me to wait. Upon his return, he told me that he had put clean linens on the bed in a dirty room and I could sleep there. I was so tired that I couldn't drive anymore, so I went to that room and slept for 4 hours. And it was, indeed, dirty. So, I spent $200.00 to sleep in a dirty room for 4 hours because they gave my room away without notifying me."

"Love the room size and room accommodations"

"The staff overnight was less than helpful and the day time staff was more worried about eating then checking us out. The hotel was run down, the carpet in our room was stained as well as the sheets"

"Clean Room, Staff, Amazing Breakfast"

"Almost a perfect stay. Upon arrival informed the staff that the bathroom mirror light was strobing. While they acknowledged that they would have some look into it, they never fixed it. Good think I am not prone to seizures. Made use of the bathroom uncomfortable when the light was on. "

"The room was well decorated, simple and elegant. They did a good job with the Italian style. The bed was somewhat firm but comfortable. The gas fireplace on the courtyard facing the waterfall was perfect. The kitchen has a large fridge and a couple of burners but it is not well equipped as advertised. The sink we had was dysfunctional as the sink spout was really a bar spout and did not come out far enough to effectively fill a pot with water while it sits in the sink. It seems a minor annoyance until you try to rinse the pot you just washed. The granite walls in the bathroom were done masterfully. Clearly the room is under renovation as there were a few blisters on the bath ceiling. The hot water is hot! Amazing, and soft water at that. The employees were friendly and helpful. We will certainly stay there again."