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“I am very disapointed Hotels.com, how do you recoment such hotel as 4 star hotel? Hotel room was very dirty and smelly. That was my worst memory in my life...”

“Dear Management / Guest Relations Team, I am writing to formally log a serious complaint and request a full refund regarding my two-night stay in Room 624 at the Hampton by Hilton Rochdale (October 15 to October 17, 2026). I paid a total of £163 for the room, plus additional parking charges of £5 per day. Having completed 12 days of hard work, I booked this stay specifically looking for a peaceful environment to rest and sleep. Instead, the accommodation and service experienced fell...

“Friendly staff. Good food and bar service. Did not use pool and gym services. What was not up to par was condition of property. Black mold and a leak in corner of lounge area. Room very strange door on bathroom and worn furnishings.”

“Room was very small, and the light in the bathroom were kind of dark small but people at the hotel were very nice and distance from the station was very close. Especially I liked the breakfast. Restaurant was small, but they got a menu and served fantastic dish.”

“Hotel is fine, giving the basic facilities for a comfortable business stay.”

“Great stay the hotel has an excellent atmosphere. Staff weee extremely helpful and always happy to assist where they could. Food in the restaurant at night was superb as was the full emglybreakfast. Rooms are small but functional but clean and all that you need. Bed was comfortable shower was great.”

“Really enjoyed our stay”

“Good comfortable stay, service was amazing definitely value for money.”

“The location was amazing and everything you need was a walking distance.”

“Quiet clean and ideally situated ”

“Room was very dirty , door handle and lock didnt work properly. Left at 1am due to it being gross. Only bonus was man on reception when checking in was polite ”

“We stayed at this beautiful cottage last weekend and honestly couldn’t have asked for a better experience. The owners were incredibly helpful, especially when we let them know we wouldn’t be arriving until midnight — they couldn’t have been more accommodating. The cottage itself is absolutely stunning, set in a fantastic location with truly amazing views. We loved the peace and quiet, and it was the perfect place to switch off and unwind. One thing that really stood out for us was just how...