The room and hotel in general were spotlessly clean and the decor and finish were of a very high standard. We ate in the restaurant in the evening and breakfast and both meals were of an extremely high quality. However the trip was marred by the access arrangements and owner. On arrival, we ended up being let in via the kitchens by the chef as all other doors were shut. Door bells either didn't work or weren't being answered. We also ended up traipsing through the restaurant with cases on departure as the other doors were shut. All of the serving staff were incredibly polite and helpful and are a credit to the establishment. Unfortunately, this wasn’t the case with the owner Philip. On check-in, we said we had a room booked to which he replied ‘That’s nice’. Then simply asked our name, handed us a room key and complained about everything happening at once. We asked about parking as we’d had to park in a temporary space up the road. He replied that they had space if we had a horse but if not the car would be okay where it was; as long as we moved it before 9am the following day. Without any clue as to where. Later that night Philip hosted several friends in the restaurant. Despite us sitting nearby and passing him several times, he pretty much blanked us. We didn’t let all this spoil our stay though as the hotel and restaurant are very good but it would be nice to feel a little more welcome. Especially when this was a rebooking from one that was cancelled due to COVID-19.