I'm struggling with the Excellent. The staff is among the most polite ever! They go above and beyond for you and is amazing how friendly and helpful they are. But, even though the rooms are good and they look clean, the carpets really need a change or a proper clean, also the walls are really thin and we saw a guy knocked in someone else door to shushed them off even though those people were only laughing (in my opinion they were normal).
Besides that, the area is amazing, around the corner is the train station, and in the other corner is the bus from and to the airport. It was only those things, but even with the carpet, they were one of the best that I've stayed, for me it was the personnel that made a massive impact! and the main reason why they are excellent!