외관

아리엘 하우스 여행 후기

4 out of 5
아리엘 하우스
50 - 54 Lansdowne Road, Ballsbridge, Dublin, Dublin

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 871개 이용 후기 중 576개" "
평점 8 - 좋아요. 871개 이용 후기 중 243개" "
평점 6 - 괜찮아요. 871개 이용 후기 중 38개" "
평점 4 - 별로예요. 871개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 871개 이용 후기 중 3개" "

9.4/10

청결 상태

9.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Susy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
좋은 숙소
시설, 청결도, 조식 더 할 나위 없이 완벽합니다. 한 가지 단점이 있다면 층간 방음이 약해서 예민하신 분들은 힘드실 수 있어요. 위층에 누가 묵느냐에 따라 다르겠지만, 밤새 쿵쿵 거리는 소리가 저희를 괴롭혔어요.
2018년 7월에 1박 숙박함

8/10 - 좋아요

MINJEONG 님, Seoul, Korea.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good hotel
Small&cozy hotel. The disadvantage is that old, and no elevator. But breakfast is very good, and Dart Station is very near. Overall satisfaction

8/10 - 좋아요

Lilian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Engin Alkaya 님, 2024년 3월 29일
Dear Lilian,Thank you for taking the time to share your feedback about your recent stay at Ariel House. We’re pleased to hear that you had a positive experience overall.We hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Monica 님, Barrow in Furness

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I'm struggling with the Excellent. The staff is among the most polite ever! They go above and beyond for you and is amazing how friendly and helpful they are. But, even though the rooms are good and they look clean, the carpets really need a change or a proper clean, also the walls are really thin and we saw a guy knocked in someone else door to shushed them off even though those people were only laughing (in my opinion they were normal). Besides that, the area is amazing, around the corner is the train station, and in the other corner is the bus from and to the airport. It was only those things, but even with the carpet, they were one of the best that I've stayed, for me it was the personnel that made a massive impact! and the main reason why they are excellent!
2024년 3월에 3박 숙박함
답변 제공: Engin Alkaya 님, 2024년 3월 12일
Dear Monica,Thank you for taking the time to share your feedback.We’re delighted to hear that our staff made such a positive impression on your stay. Providing exceptional service is our top priority, and we’re delighted that our team went above and beyond to assist you.Regarding your concerns about the carpets and thin walls, please accept our apologies for any inconvenience caused. We appreciate your valuable feedback, and we will certainly look into addressing these issues to ensure a more comfortable experience for our guests in the future.We’re glad that you enjoyed the convenient location of our hotel and found our team to be a standout feature of your stay. Should your travels bring you back to Dublin, we would love to welcome you again.Warmest regards,Engin AlkayaGuest Relations Manager

8/10 - 좋아요

Paige

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel, would stay again, few issues
It is such a lovely hotel, and I would definitely stay there again. The staff are lovely and the breakfast is delicious. They upgraded my room for free, as well as checking me in early for free as well. Only problems were my room wasn’t completely clean when I went in but I didn’t complain because I don’t care (only mentioning as someone else might). A couple of concerns though: on the second day the housekeeping team left my room door unlocked and later that day I came back to find my light turned on (when I had definitely turned it off) so I was a little worried as to why someone came in to my room without me knowing. Didn’t say anything as I was leaving the next day. Overall, would stay there again!
2023년 12월에 2박 숙박함
답변 제공: Engin Alkaya 님, 2024년 1월 14일
Dear Paige,Thank you for choosing Ariel House, and we appreciate your thoughtful feedback. We're delighted to hear that you found our hotel lovely and enjoyed the delicious breakfast. It's great to know that you appreciated the complimentary room upgrade and early check-in.We sincerely apologize for the oversight regarding the cleanliness of your room and any concerns you had about housekeeping. Rest assured, we take these matters seriously and will address them with our team to ensure a more seamless experience for our guests in the future. Additionally, we regret any inconvenience caused by the room service team inadvertently leaving the light on and assure you that this was an oversight.We value your understanding and hope to welcome you back for another stay, providing you with an even more delightful experience.Best regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 12월 17일
Dear Guest,Thank you for your exceptional feedback! It's truly heartening to know that your experience at Ariel House was outstanding.We greatly value your high rating and are pleased to have contributed positively to your visit.Best regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Becky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay at Ariel House!
2023년 11월에 1박 숙박함
답변 제공: Engin Alkaya 님, 2023년 11월 28일
Dear Becky,Thank you for awarding us a perfect score!We're delighted to hear that your stay at Ariel House was enjoyable. Should your travels bring you back to Dublin, we'd love to welcome you for another fantastic experience.Best regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Judith

2023년 11월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 12월 17일
Dear Judith,Thank you for your stellar rating! Your high praise means a lot to us. We're delighted to hear that you had a wonderful experience at Ariel House.Should you have any specific feedback or areas where we exceeded your expectations, we'd love to hear more. Your thoughts help us continuously refine our services.Warmest regards,Engin AlkayaGuest Relations Manager

8/10 - 좋아요

Johny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was nice clean friendly staff all the stairs could make it difficult for older travellers
2023년 11월에 1박 숙박함
답변 제공: Engin Alkaya 님, 2023년 11월 28일
Dear Johny,Thank you for sharing your feedback and rating us!We're delighted that you found our place nice, clean, and appreciated the friendliness of our staff. Please note that our team is readily available to assist our guests with their luggage, especially considering the stairs that might pose challenges for some travelers.Should you plan to visit again, we would be delighted to welcome you back.Best regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Lil

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 11월 19일
Dear Mathilda,Thank you immensely for your perfect score!We're pleased to know you had an exceptional experience during your stay with us.We hope to have the pleasure of hosting you again soon!Warmest regards,Engin AlkayaGuest Relations Manager

8/10 - 좋아요

Ricky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 11월 9일
Dear Ricky,Thank you for taking the time to share your feedback.We value your rating and appreciate your stay at Ariel House. If there are specific areas where you feel we could improve and elevate your experience to a perfect 10, please don't hesitate to share your thoughts. We're here to ensure every guest enjoys an exceptional stay.Warmest regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Antony

2023년 10월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 11월 20일
Dear Antony,Thank you for the top rating!We hope you had a wonderful stay with us. If there's anything we can do to make your next visit even better, please let us know.We're looking forward to welcoming you back soon!Best regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Buelent

2023년 10월에 5박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 11월 9일
Dear Bülent,Thank you for your outstanding rating!We're pleased to hear that you had a perfect experience during your stay at Ariel House. Should you have any comments or suggestions you'd like to share that made your stay exceptional, please feel free to let us know.We are looking forward to have the pleasure of welcoming you back in the very near future.Warmest regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Cute boutique hotel! Lovely stay, great food and super accommodating.
2023년 10월에 2박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 10월 27일
Dear Jennifer,Thank you for your kind words!We're delighted to hear you enjoyed your stay at Ariel House. Our team takes pride in providing a memorable experience for our guests.If you ever plan to visit Dublin again, please don't hesitate to contact us. We'd be delighted to welcome you back.Yours sincerely,Engin AlkayaGuest Relations Manager

6/10 - 괜찮아요

Paul

2023년 10월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 11월 9일
Dear Paul,Thank you for taking the time to share your rating with us.We appreciate your feedback and would love to hear more about your experience. Your insights can help us make necessary improvements. Should you have any specific feedback or concerns, please feel free to share. We're committed to ensuring all our guests have a wonderful stay.Warmest regards,Engin AlkayaGuest Relations Manager

4/10 - 별로예요

Devon

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Shower didn’t get hot, bottom of the outside of the tub area was cracked. The heater wouldn’t shut off, the towel warmer didn’t work.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Barrie

연인과의 여행
Failure to inform us that no room was available
2023년 10월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 11월 19일
Dear Barrie,I apologize for the inconvenience caused by the unavailability of your room.Unfortunately, unforeseen circumstances emerged within the room, rendering it unavailable for your stay. Despite our attempts to accommodate you, we regret that we couldn't secure a room at our property.Should you decide to stay with us in the future, please feel free to contact me at guestrelations.arielhouse.ie directly.Best regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Lea A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very friendly. Breakfast was very good. Loads of charm
2023년 10월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 10월 27일
Dear Lea,Thank you for your kind words.We're pleased to hear that you found our staff friendly and enjoyed our delicious breakfast. It's wonderful to know that you found our hotel charming.We appreciate your feedback and hope to welcome you back to Ariel House in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel has parking available and is located 1/2 block from the train station and is 2 stops from central Dublin. The staff is very professional and accommodating. The free breakfast is cooked to order each morning and is delicious. HIGHLY RECOMMEND this hotel!!
2023년 9월에 2박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 10월 27일
Dear Robert,Thank you for your glowing recommendation!We're delighted to hear that you appreciated our convenient location near the train station and our parking facilities. It's wonderful to know that you found our staff professional and accommodating. We're especially pleased that you enjoyed our freshly cooked breakfast each morning.Your high recommendation means a lot to us, and we hope to have the pleasure of welcoming you back to Ariel House in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Eleanor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very quaint place. Feels like home. Rooms were pleasant and clean. Staff was friendly and helpful. The breakfast was great. Evening cocktails in the sitting room with free coffee and tea or a selection of liquors to choice from. Great area to visit and meet new people and there adventures. Highly recommend this place.
2023년 9월에 2박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 10월 27일
Dear Eleanor,Thank you for your delightful feedback!We're pleased to hear that Ariel House felt like home to you. It's wonderful to know that you found our rooms pleasant and clean, our staff friendly and helpful, and our breakfast great. We're especially pleased that you enjoyed the Honesty Bar in the Drawing Room and the opportunity to meet travelers. Your recommendation means a lot to us.We look forward to welcoming you back for another delightful stay.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great hotel in Dublin
This hotel was great! Very large room, great location, onsite parking, wonderful breakfast, helpful staff!
2023년 9월에 2박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 10월 27일
Dear Joseph,Thank you for your kind words!We're delighted to hear that you had a great experience at Ariel House. It's fantastic to know that you enjoyed our spacious rooms, convenient location, onsite parking, delicious breakfast, and helpful staff.We appreciate your positive feedback and hope to have the pleasure of welcoming you back on your next visit to Dublin.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are superb and made the stay at the Ariel quite enjoyable. They were all extremely professional and helpful, which only added to the loveliness of the boutique style hotel. Would absolutely stay here again.
2023년 9월에 3박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 10월 27일
Dear Tara,Thank you for your wonderful feedback!We're thrilled to hear that you had an enjoyable stay at Ariel House. It's heartening to know that our staff's professionalism and helpfulness enhanced your experience.We appreciate your kind words and look forward to welcoming you back to Ariel House in the very near future.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Marsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A lovely hotel, centrally located to downtown areas.
2023년 9월에 3박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 10월 27일
Dear Marsha,Thank you for your kind words about Ariel House.We're delighted to hear that you found our hotel lovely and conveniently located. If there are specific aspects of your stay that stood out to you or any suggestions you have for us to further enhance our guests' experiences, please feel free to share.We value your feedback and hope to welcome you back in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

8/10 - 좋아요

jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 11월 9일
Dear Jean,Thank you for taking the time to share your feedback.We're delighted to hear that you had a positive experience during your stay at Ariel House. Your rating of 8 out of 10 is greatly appreciated. If there are any specific areas where you feel we can improve and earn a perfect score next time, please don't hesitate to share your insights with us.Warmest regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Ralph 님, Goleta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, very nice property. Convenient to public transportation.
2023년 9월에 2박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 9월 14일
Dear Ralph,Thank you for taking the time to share your thoughts on your stay at Ariel House. We're delighted to hear that you had a positive experience with us.Our staff takes great pride in providing excellent service, and it's wonderful to know that you found them great. Ariel House's convenient location near public transportation is indeed a plus for our guests looking to explore the city.We appreciate your kind words, and we look forward to welcoming you back in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

8/10 - 좋아요

Mark

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely boutique hotel. Friendly and professional staff. Excellent breakfast. Only negative was the requirement to charge us €30 for a fold up bed.
2023년 9월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 11월 12일
Dear Mark,Thank you for choosing Ariel House and sharing your feedback. We're pleased to hear that you enjoyed our lovely hotel, experienced friendly and professional staff, and savored an excellent breakfast.We appreciate your comments about the extra bed charge. Please note that this fee is in place to accommodate guests' requests for additional bedding arrangements. However, we value your input and will consider it as we review our policies.We hope to welcome you back for another enjoyable stay in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The concierge was very kind and helpful. The room was lovely. Just wish there had been some mermaids on the premises 😉
2023년 9월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 9월 13일
Dear Pamela,Thank you for taking the time to share your feedback about your stay at Ariel House.We're pleased to hear that you had a lovely experience with us. Our front desk team is always ready to assist our guests, and we're glad to hear that you found them kind and helpful.We are looking forward to welcoming you back to Ariel House in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Richard 님, Orlando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean area.
2023년 8월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 9월 2일
Dear Richard,Thank you for your concise review.We're delighted to hear that you found Ariel House to be a very nice and clean place to stay.We hope to welcome you back in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Vincent

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super super hotel located in Ballsbridge
Great location, staff and luxury. Breakfast was fantastic. Best hotel in Dublin FACT !!
2023년 8월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 8월 29일
Dear Vincent,Thank you for your wonderful review of Ariel House.We're pleased to hear that you enjoyed your stay with us and found our location, staff, and luxurious amenities to your satisfaction. Our team works diligently to provide the best possible experience for our guests, and we're delighted to know that we met your expectations.We hope to have the pleasure of welcoming you back to Ariel House in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 8월 25일
Dear Guest,Thank you very much for taking the time to give 10 out of 10.We would be absolutely delighted to have the pleasure of welcoming you back to Ariel House in the very near future. Yours sincerely,Engin AlkayaGuest Relations Manager

8/10 - 좋아요

Kay

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We very much enjoyed the location with lots of restaurants within walking distance for evening dining options. The staff,both for the wonderful morning breakfast and at the front desk, were extremely helpful and friendly. We also enjoyed the lounge area since we were a family of six. I would suggest being careful in booking the rooms. I mistakenly booked what I thought were family rooms, but in fact, were a double bed and a single bed in each room. We definitely felt somewhat cramped in the rooms.
2023년 7월에 5박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 8월 10일
Dear Kay,Thank you for your feedback about your recent stay. We're delighted to know that you enjoyed our prime location, with easy access to various dining options, and that our staff's service left a positive impression.We appreciate your understanding regarding the room situation however pease be advised that we have indeed allocated you in the room types that you have booked with us through Expedia. We offer different room types to cater to various needs, and had we been informed about your preference during the check in process or during your stay, we would have certainly done our best to accommodate your request, subject to availability.It's wonderful that you have enjoyed our Drawing Room as a family of six. We value your input and hope that, despite that, you had an overall enjoyable stay.We are looking forward to any future visits you might have with us.Warmest regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service and hospitality. We thoroughly enjoyed our stay and felt very well taken care of by attentive staff. Excellent complimentary breakfast with our booking. 5 minutes from Dart station with a 10 minute ride downtown to the sights. Would definitely stay again.
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 8월 8일
Dear Erin,Thank you for your kind words and positive feedback.We're delighted that you thoroughly enjoyed your stay with us and felt well taken care of by our attentive staff. It's wonderful to hear that you appreciated our award-winning breakfast and convenient location near the Dart station, allowing easy access to the city's attractions.We are looking forward to welcoming you back for another great stay in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Marcie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ariel House was lovely. We only stayed one night but I’d definitely return. Breakfast was great as well.
2023년 7월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 8월 8일
Dear Marcie,Thank you for your kind words.It's delightful to hear that you found Ariel House lovely during your recent stay. As well as this, we're pleased that our breakfast met your expectations. Your positive experience means a lot to us, and we would be honoured to welcome you back in the future for another memorable visit.Warmest regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Victoire

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Une nuit en famille a Dublin
Tres belle maison; accueil sympathique et proximite aviva stadium arret du dart. Petit dejeuner tres bon et agreable sous la veranda.
2023년 7월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 7월 20일
Dear Victoire,Thank you for sharing your experience at Ariel House.We are delighted to hear that you had a wonderful family night in Dublin and enjoyed our beautiful house. Our team takes great pride in providing a friendly welcome to all our guests, and we are pleased to know that you felt welcomed during your stay. As well as this, we are glad you enjoyed our award-winning breakfast. We aim to create a pleasant dining experience for our guests, and we're pleased to know you had such a positive experience.Thank you once again for your kind words. We hope to have the pleasure of welcoming you and your family back to Ariel House in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Tracy

2023년 6월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 6월 28일
Dear Tracy,Thank you so much for your excellent rating!Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We are looking forward to welcoming you back to Ariel House in the future for another exceptional stay.Yours Sincerely,Engin AlkayaGuest Relations Manager

4/10 - 별로예요

Nathan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We tried to cancel our stay due to travel issues and was denied. Our room did not have AC, dirty towel hanging in bathroom, stained carpet, open windows, noisy, water stained ceiling, peeling walls, and loud toilet. Requested early breakfast due to flight and was unavailable. Overall unhappy one night stay for a extremely overpriced room. We did receive a lengthy written apology without any monetary compensation offered for their poor service and room condition. We did contact Expedia but they were not helpful either with the cancellation.
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 6월 29일
Dear Nathan,Thank you for taking the time to share your feedback regarding your recent stay at Ariel House. We deeply regret any miscommunication surrounding your cancellation request. Please know that we strive to maintain a fair and consistent cancellation policy, while also being understanding of unforeseen circumstances that may arise.We understand your disappointment regarding the lack of air conditioning. As a historical building, we are unable to install AC systems. However, had we been informed of your preference, we would have gladly provided a fan to enhance your comfort during your stay.Our commitment to providing a comfortable and enjoyable stay is of utmost importance to us. We have shared your feedback with our dedicated housekeeping team and our maintenance department, who will address these matters promptly and diligently to prevent any recurrence.In terms of breakfast, our team is dedicated to accommodating the needs of our valued guests, and had we been notified one day prior to your early departure, we would have been more than happy to provide a delicious takeaway breakfast to ensure you started your day right.Once again, we sincerely appreciate your feedback, as it allows us to continually improve and enhance the experiences of our guests. Should you have any further concerns or questions, please do not hesitate to reach out to me at guestrelations@arielhouse directly.Thank you for choosing Ariel House, and we hope to have the opportunity to welcome you back in the future, providing you with the perfect stay you deserve.Yours Sincerely,Engin AlkayaGuest Relations Manager

8/10 - 좋아요

Peter

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Overall a good experience friendly staff, good location for local restaurants and a train 5 mins from hotel taking you to Dublin city centre. Breafast was hit and miss as far as service was concerned but on the plus side the food was excellent.
2023년 6월에 4박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 6월 20일
Dear Peter,Thank you for sharing your feedback with us.We greatly appreciate your positive remarks about our friendly staff and convenient location near local restaurants and the train station, which offers easy access to Dublin city center.As well as this, we apologize for any inconsistencies in service. We will take your feedback into consideration and work on improving the overall experience to ensure a more seamless and efficient service for our guests. We are pleased to hear that you enjoyed the excellent food during breakfast.We value your support and hope to have the opportunity to welcome you back to Ariel House for an even more enjoyable experience in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Sunita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 6월 13일
Dear Sunita,Thank you for taking the time to rate your experience at Ariel House with a perfect score.We truly appreciate your positive feedback and are delighted that you had a wonderful stay with us. We strive to provide exceptional service and a comfortable atmosphere for all our guests, and we are pleased that we met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back to Ariel House for another exceptional experience.Warmest Regards,Engin AlkayaGuest Relations Manager

8/10 - 좋아요

Yannina

가족 여행
좋아요: 청결 상태, 직원 및 서비스
No complaints at all, I think is perfect for young people, I never was in a hostal before, the bunk beds was uncomfortable
2023년 5월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 6월 12일
Dear Yannina,Thank you for sharing your feedback with us. We appreciate your positive comments and are glad to hear that you had a pleasant experience at Ariel House.However, we would like to clarify that we do not have bunk beds at Ariel House. It seems there may be some confusion as each of our guest rooms is designed to provide comfort and convenience for our guests.We value your feedback and thank you for choosing Ariel House. If you have any further comments or suggestions, please feel free to reach out to me at guestrelations@arielhouse.ie.Yours Sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Trisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fabulous. Lovely Guest house. Beautiful building. Comfortable beds. delicious breakfast. Staff went out of way to help. Love the drawing room with coffee, treats and wine. Highly recommend
2023년 5월에 2박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 6월 2일
Dear Trisha,Thank you for choosing Ariel House and for taking the time to share your fabulous review.It's wonderful to know that you have enjoyed our comfortable beds and delicious breakfast. Our staff takes great pride in going above and beyond to assist our guests, and it's fantastic to hear that they made a positive impression on you. We're glad you loved our drawing room, where you could indulge in coffee, treats, and wine. We appreciate your high recommendation.Should your travels bring you back to Dublin, we would be honored to welcome you to Ariel House again.Warmest Regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Michele

2023년 5월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 5월 27일
Dear Michele,Thank you for choosing to stay with us at Ariel House.We appreciate your review and we are looking forward to have the pleasure of welcoming you to Ariel House in the very near future.Yours Sincerely,Engin AlkayaGuest Relations Manager

8/10 - 좋아요

Ingeborg

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wir haben uns sehr wohl gefühlt. Das Frühstück war lecker. In der Rushhour muss man mit ein bißchen Wartezeit rechnen,aber tolerabel.
2023년 5월에 2박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 5월 23일
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Ariel House.We are pleased to hear that you felt very comfortable during your time with us and enjoyed our delicious breakfast. Our team works diligently to ensure that every guest receives exceptional service, even during busier periods. Regarding your check-in, we would like to clarify that our standard check-in time is at 3pm. However, we are delighted that we were able to accommodate an early check-in for you. We strive to provide flexibility whenever possible to ensure a smooth and enjoyable experience for our guests.Once again, we appreciate your kind feedback and recommendation. We hope to welcome you back to Ariel House in the future for another comfortable and delightful stay.Yours Sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Owen

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic
Fantastic! Staff went above and beyond. Mentioned we were celebrating a birthday and they were an array of gifts left in the room ranging from wine, strawberries and cake. We look forward to staying again soon
2023년 5월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 5월 16일
Dear Margaret,Thank you for sharing your fantastic experience at Ariel House!We are absolutely delighted to hear that our staff went above and beyond to make your birthday celebration truly special. Your kind words truly warm our hearts. We take immense pleasure in creating memorable experiences for our guests, especially during special occasions like birthdays. It was a delight for us to surprise you with our small gestures. We hope that these little touches added an extra touch of joy to your celebration.Once again on behalf of the entire team at Ariel House, I would like to wish you a very happy birthday! We are grateful to have had the opportunity to be a part of such a joyous occasion.Thank you once again for choosing Ariel House, and we look forward to the pleasure of welcoming you back soon for another delightful stay.Warmest Regards,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Ashley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A lovely property in a great area, walking distance to the city and attractions and also 100m to trains if needed. Great staff, very helpful, and early departure gave us a lovely packaged breakfast. Thanks
2023년 5월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 5월 12일
Dear Ashley,Thank you for taking the time to leave such a positive review of your recent stay at Ariel House.We are delighted to hear that you enjoyed our location, which is indeed one of our best assets, allowing our guests to easily explore the best that Dublin has to offer. As well as this, it is great to hear that you found our staff to be friendly and helpful, as we strive to provide our guests with the highest level of service. We are glad that you enjoyed the packaged breakfast that we provided for your early departure.Thank you again for choosing Ariel House, and we hope to welcome you back for another enjoyable stay in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

8/10 - 좋아요

Esther

2023년 5월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 5월 11일
Dear Esther,Thank you for choosing to stay at Ariel House and taking the time leave a 5-Star review.We appreciate your review and we do hope to welcome you back in the near future.Yours Sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

Delphine

2023년 4월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 5월 11일
Dear Guest,Thank you for your review.We are looking forward to have the pleasure of welcoming you back soon.Yours Sincerely,Engin AlkayaGuest Relations Manager

8/10 - 좋아요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the tea room to sit and have a glass of wine or coffee. Others can sit and meet you. Stories between guedrs often give you other ideas to do here in Dublin. I wish bathrooms were more up to date functionality and more quiet as to not hear bodily functions
2023년 4월에 1박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 5월 12일
Dear Donna,Thank you for taking the time to share your feedback with us.We are delighted to hear that you enjoyed our tea room and the opportunity to meet other guests and exchange stories. Regarding the bathrooms, we apologize for any inconvenience caused by the noise level. We take all guest feedback seriously, and we will explore ways to improve the functionality and soundproofing of our bathrooms to ensure that all guests have a comfortable and enjoyable stay.We do hope to welcome you back soon.Yours Sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

S.

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our first time to Dublin - great impression
In a great part of town, within walking distance of great pubs and restaurants. Recently refurbished, marvelous public sitting area, and we looked forward to breakfast each of our two evenings. Would stay again.
2023년 4월에 3박 숙박함
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 5월 12일
Dear Guest,Thank you for choosing Ariel House for your first trip to Dublin and for taking the time to share your experience with us.We appreciate your kind words about our recently refurbished guesthouse, cosy Drawing room, and our award-winning breakfast. We take pride in offering our guests comfortable and elegant accommodations and exceptional customer service, and we are delighted to hear that we succeeded in making your stay a memorable one.We are looking forward to welcoming you back in the future.Yours sincerely,Engin AlkayaGuest Relations Manager

10/10 - 훌륭해요

robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptionally friendly staff and wonderful breakfast! Highly recommended.
2023년 4월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 5월 11일
Dear Robert,Thank you for taking your time to leave a 5-Star review.We strive to offer best experience to our guest and therefore we are delighted to hear that you have enjoyed our award-winning breakfast and our friendly staff to your liking. We appreciate your feedback and will ensure to pass on your lovely words to the Ariel House team.Thank you for your recommendation as it means a lot to us and we are looking forward to welcoming you back in the near future.Yours Sincerely,Engin AlkayaGuest Relations Manager

8/10 - 좋아요

Andreas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Das Hotel wirkt auf den ersten Blick sehr liebevoll eingerichtet und stimmig. Beim zweiten Blick erkennt man dann schon den ein oder anderen Mangel: - Couch war sehr in die Jahre gekommen und abgekämpft - Fliesen im Bad gerissen - etwas Schimmel im Bad Positiv zu erwähnen ist das stets nette und zuvorkommende Personal
답변 제공: Engin Alkaya, Guest Relations Manager 님, 2023년 5월 12일
Dear Andreas,Thank you for taking the time to provide feedback on your recent stay at Ariel House.We are pleased to hear that you enjoyed our lovingly furnished and harmonious property, and that you found our staff to be nice and courteous.We apologize that some aspects of your room did not meet your expectations. We take cleanliness and maintenance issues very seriously, and we are committed to ensuring that our guests have a comfortable and enjoyable stay. We have addressed the issues you raised with our team, and we will take steps to prevent similar issues from occurring in the future.We hope that you will consider staying with us again in the future.Yours Sincerely,Engin AlkayaGuest Relations Manager