더럼 헤리티지 코스트 개인 별장

“Great home and fully equipped, just what we need like home from home. Highly recommend this property.”

“The property was excellent, the booking process tortuous and expensive. ”

“Cottage was ok but after booking through hotels.com I was contacted by Host & Stay and advised I had to pay an additional fee for a damage waiver. Alternatively I could pay a deposit but they take an admin fee so you don’t get the full amount back plus they state they may take 14 days to refund.”

“When we arrived we saw immediately that the sofabed in the lounge was broken and could not be used to sit or sleep on, this was disappointing as it meant there were not enough beds for us all. We contacted the owner and the next day a chap arrived with an airbed. We requested that the sofa be replaced but that did not happen. The wiring in the property is very precarious with one of the light fittings dangling precariously from a plastic junction. The shower does not work. When drawing the...

“Cleaning was not good enough, webs in showers and mould. Stains on sheets and the dishwasher was not working. We was forced to pay for cleaning, despite all this. Dont recommend this, we felt cheated on.”