โStaff was friendly and very helpful. Area is walkable with many shops. Rooms were good. Bathroom shower looked old, but was usable regardless. Enjoyed my stay there.โ
โFor a 2 star hotel, I received good service overall. There was one issue when my room was not cleaned, and the staff on duty that night were not very helpful. However, when I spoke with the manager on Monday, the issue was promptly resolved, and I was refunded for that night. I appreciated how it was handled in the โ
โThis is an iconic hotel in nyc so I had high expectations. The hotel was nice in general, but it took an hour to change my room (bellman didn't show up for an hour) and front desk hung up on my phone call ( I heard they were very busy due to many check-ins ). I don't expect this kind of service for the five star hotel with exceptionally high rate.โ
โAt first, the room was prepared for someone else, room service drink did not come as ordered, the cafe had terrible wait on the food(both breakfast and lunch), and no apologies from the staff. The individual components are good but the service connection needs major improvements.โ
โPrefect hotel for my visit in UES. Staff was nice, Rooms arent huge but they were clean and the bed was extremely comfortable. Plus there was a nespresso machine and complimentary bottled water so convenient for an early cup of coffee. I would definitely stay here again. Note that there are at least 4 steps to enter lobby. โ
โJames was very personable and professional in welcoming us. Room was tastefully furnished, bed very comfortable. At breakfast, the attentive service, delicious food, and peaceful ambiance provided a perfect way to start the day! โ
