Dear TawWoo What can I say...thank you so much for your amazing 5* review it was a pleasure to welcome you and we were delighted to read your comments. I do hope we can welcome you back soon Kind regards Philip

Hi Paul, thanks for your review and pleased to read you enjoyed your stay. I was sorry to read that you have put sleep quality not so good and please accept our apologies for this but we have log of any concerns so not sure what you are referring too. I do hope we can welcome you back in the future

Dear Karine, thank you so much for your great feedback and amazing 10 out 10 we could not ask for more. We hope we can welcome you back when next in the area.

Dear Guest, thank you so much for your great review and score hope we can welcome you back again in the near future. Kind regards

Dear M L Sawmill, thank you for placing your review following your stay. It was great to read that you enjoyed dinner and felt the room was well appointed and clean. I am however sorry to read that you felt the room was cold. Our heating is on 24/7 so sorry if your room was cold.I do wish you had called down to reception as we stock extra portable heaters rather than suffer the cold. I cannot check the room you stayed to ensure that the everything is working as it should as you have used a different name on your review to your reservation. Again sincere apologies Kind regards

Thank you for your review and score

Thank you so much for you lovely comments Kind regards

Thanks for the great score and hope we can welcome you back soon

Dear Guest, thank you for your lovely feedback and comments. Kind regards

Dear Guest, we were so pleased to be able to help and hope we can welcome you back again.Kind regards

Dear Guest, thank you so much for you amazing score and review. I do hope we can welcome you back soon Kind regards

Dear Roger, thank you so much for your amazing 10 out of 10 and we hope we can welcome you back soon. Kind regards

Dear Guest, I am very sorry to read that your felt the hotel was poor. In regard to the smell of damp I can only apologise and would confirm that we have now located the problem. I am sure you will have noticed the new bathroom - unbeknown to us we had a smell that came and went. I can assure you we would not have let the room had we known the extent of the issue. I have checked the housekeeping log for the room. It was checked prior to your arrival and was perfect so I am sorry that the damp smell returned. We have brought the builders back for the 3rd time to locate this and I am delighted to advise that we have - the shower had been seeping behind the wall and therefore total unseen until this was exposed. We have now ripped out the bathroom and it will be full repaired in the next few days - I can only apologise for this and it is certainly not indicative. I was very concerned about your comment in relation to the colour and darkness of the room - to say that you purchased a touch is I am sorry to say is a total exaggeration. The light levels are very strong in the rooms and we have never such feedback. When you booked on line the photograph of the room depicts the colours and it really should not have been a shock. I am sorry you did not like the pillows, as you mention this is a personal preference and they are all new and I would just advise we get amazing feedback about our bedding - if you had preferred a hard pillow I do wish you had contacted us prior to your arrival - we are not chain hotel that holds or offers a pillow menu but do, do all we can to ensure our guests have a great stay. Thank you for your great feedback about breakfast and again I can only apologise that you did not have a enjoyable stay. Kind regards

Dear Guest, thank you for your great feedback and comments. We hope we can welcome you back soon Kind regards

Dear Guest, thank you so much for your amazing 10 out 10 we cannot thank you enough and hope we can welcome you back. Kind regards

Dear Guest thank you for your amazing 5 out 5 and I hope we can welcome you back. Kind regards

Dear Guest, thank you so much for your lovely comments and feedback in regard to your stay. In regard to your room we were delighted to read that you approved of the new bathrooms, I was however sorry to read you were not as impressed with the room. Colour - this is very much a personal preference and we receive so much positive feedback with regard to the décor in this rooms. I would also just advise that the colour and room location is very clear on the Website so you are not disappointed when you arrive at the hotel. In regard to the heating it is August and the heating is only on for limited periods. I do wish you had contacted reception who could have organised a portable heater for you or even boosted the heating for you rather suffer the cold. I do hope we can welcome you back soon. Kind regards

Dear Guest, thank you so much for your great scoring and lovely feedback we were delighted to read that you enjoyed your stay with us and hope we can welcome you back. Kind regards

Dear Guest, thank you so much for your wonderful review. We will share your feedback with our team - thank you also for highlight the hotel closeness to the beech and town. I do hope we can welcome you back soon. Kind regards

Hi Thank you for your review and the lovely comments about staff and service. Can you please day what room you were in so we can investigate the damp smell. Many thanks

Many thanks for your review

Many thanks for your review

Hi Angela Thanks for your scoring Hope to see you back soon

Dear Michael, thank you for your kind comments and scoring. I was sorry to read that you felt the shower wasn;'t very good - I am not aware of any issues with our showers and the Standard Room are all new, With Rain showers and wands - however they are not power showers so maybe that is what you were looking for. Sorry your room smelt of damp we have investigated this and cannot find any traces but will keep an eye. Hope we can welcome you back Philip

Dear Guest, thanks for your lovely comments and review and please to read you will stay. We do clearly state on all booking sits that the hotel does not have a lift but are delighted to help with luggage. For you information we do have 1 room on the ground floor but it needs to be booked directly. I am afraid when the hotel was built in 1902 the Temperance Movement did not see the need for a lift! Hope to welcome you back soon Kind regards

Dear guest, wow what can I say but big thanks. We will share your amazing feedback with our team and cannot thank you enough for your wonderful comments about the Food and breakfast - we are very proud of both aspects. Maybe next time we can tempt you into the house part of the hotel that has much larger rooms. Hope to welcome you back soon

Thank you

Thank you for the revue I will pass it on to the staff they do work hard to try and make guests stay a happy one

It was not a problem and lovely having you stay with us. Hopefully see you again

All upgrading finished now and looking wonderful. Glad you enjoyed your stay with us.

Many Thanks

Many thanks for your review

Many thanks glad you enjoyed your stay

Many thanks glad you enjoyed your stay

Thank you for your great scoring and hope we can welcome you back soon. Kind regards

Hi DW Thank you so much for great review and hope you can return to us soon. Kind regards

Thanks for your amazing 10 out 10 score and hope we can welcome you back. Kind regards

Dear Guest, thank you so much for your great feedback. We were pleased that we were able to help with the early breakfasts. I do hope we can welcome you back again soon. Kind regards

Thanks for your great score and hope we can welcome you back. Kind regards

Thanks for your great score and hope we can welcome you back. Kind regards

Thanks for your amazing 5 out 5 score and hope we can welcome you back. Kind regards

Dear Guest thank you for your lovely comments and scoring we hope we can welcome you back soon Kind regards

Many Thanks it was a pleasure having you as our guest

Thank you for your great scoring and hope we can welcome you back soon Kind regards

Dear Guest, thank you for your great comments and pleased to read you enjoyed your stay. I was sorry to read that you shower did not have enough pressure and I do wish you had let us know as we are not aware of any current issues with our showers. I hope that we may welcome you back again soon. Kind regards

Dear Guest thanks so much for your 5 out 5 and hope we can welcome you back Kind regards

Thank you so much for you very kind comments and I do hope we can welcome you back Kind regards

Dear Marc, thank you for your brilliant feedback and pleased to read that you enjoyed your stay. We really appreciate your comments about the team - we are immensely proud of our team. Sorry to read you felt the shower was not powerful - I will check that as they normally strong. I do hope we can welcome you back again in the future. Kind regards

Dear Guest, thank you so much for your lovely feed back and comments. I do hope we can welcome you back soon Kind regards