스탠다드룸, 퀸사이즈침대 2개 | 책상, 무료 유아용 침대, 간이 침대, 무료 WiFi

수퍼 8 바이 윈덤 에스커나바 여행 후기

2 out of 5
수퍼 8 바이 윈덤 에스커나바
2415 N Lincoln Rd, Escanaba, MI

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 193개" "
평점 8 - 좋아요. 1003개 이용 후기 중 349개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 246개" "
평점 4 - 별로예요. 1003개 이용 후기 중 140개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 75개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

4/10 - 별로예요

Shirleen

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot tub disgusting. Room was pretty good. Check in was in my husbands name and she said we didn’t have a reservation. No towels in pool area.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 24일
Hello Shirleen,We appreciate your feedback regarding your recent stay with us. We take guest comments seriously and will address the cleanliness issues you experienced. Regarding reservations and amenities, we recommend reaching out to our management team for further assistance. Thank you for sharing your thoughts; we hope to have the opportunity to better serve you in the future.

8/10 - 좋아요

Jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great location
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Jamie,We're pleased to hear you enjoyed our hotel's convenient location. We appreciate your feedback and hope you had an overall pleasant stay with us. Thank you for choosing to stay at our hotel and we look forward to welcoming you back in the future.

2/10 - 너무 별로예요

James

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
That is the worst hotel I have ever stayed. The room was dirty. The sheets had brown circle stains on them. The couch was dirty and stained. It looked like it came from a frat house 15 years ago. Get that dump remodeled. I will sleep in my truck before i will EVER stay there again. The pictures advertising the place not even close to how it looks. NEVER STAY HERE!
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 13일
Hello James, We appreciate your feedback and apologize for the experience you had. Guest satisfaction is important to us, and we will address your concerns with the relevant teams. For future visits, we recommend reaching out directly to management to ensure a more suitable stay.

6/10 - 괜찮아요

Gary

2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 21일
Hello Gary, We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience with us. Feel free to contact us directly if you have any further comments to share.

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 30일
Hello Bruce,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

2/10 - 너무 별로예요

Daniel 님, Southbury

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The desk manager was super friendly and helpful.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello Daniel, We appreciate your feedback on our desk manager's hospitality. Our team strives to offer exceptional service to all our guests. Your kind words will be shared with the staff to continue delivering outstanding experiences. Thank you for choosing to stay with us.

8/10 - 좋아요

Al

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello Al, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 - 훌륭해요

Wendy 님, Chippewa Falls

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ladies at the desk were wonderful! They got us extra coffee for our room and even offered to help us with get upstairs to our room.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Wendy,We are delighted to hear that you had a positive interaction with our front desk team. Providing excellent service to our guests is our top priority. Your kind words will be passed along to the team. Thank you for sharing your experience with us.

2/10 - 너무 별로예요

Abbey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Abbey, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us directly with any feedback you'd like to share so we can improve our services.

10/10 - 훌륭해요

Brooke

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing fancy, but the bed was comfy, the room was clean, breakfast was a typical continental breakfast with waffles. Staff was friendly.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Brooke,We are delighted to hear that you found our hotel comfortable and clean, enjoyed our breakfast offerings, and experienced friendly service from our staff. Your feedback is greatly appreciated as we strive to provide a pleasant stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 - 괜찮아요

Brenda

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was what looked like someone peed on the wall next to the bed! The place smelled like marijuana as soon as we walked in and continued to smell all thru the evening even waking me up during the night! Doors were propped open so people could be outside smoking so when it didn’t smell like marijuana it smelled like cigarette smoke!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Brenda,Thank you for sharing your feedback with us. We take all guest comments seriously and will address the concerns raised in order to improve our services. If you have any further details or would like to discuss your stay, please don't hesitate to contact management directly. Your experience will help us enhance the quality of our accommodations.

10/10 - 훌륭해요

Michele

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was super friendly and room was decent for the limited time we were in it. Convenient drive from the casino.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Michele,We appreciate your kind feedback on our friendly front desk staff and convenient location near the casino. Should you have any further comments or suggestions, please don't hesitate to reach out to our management team.

8/10 - 좋아요

genna

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super 8
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello genna,Thank you for sharing this review and rating, and we welcome you to visit us again anytime!

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It wSa pleasant visit
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Steve,We are delighted to hear that you had a pleasant visit with us. Your positive feedback is appreciated, and we look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Andrea 님, Sault Ste Marie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property and room was disgusting. Blood on the carpet, band aid on the peep hole to my room. Dirty blankets out side my room for 8 plus hours. I asked to check out, i have photos, i have not heard back from Expedia to confirm and front desk let me leave and understood my issues. I had to pay almost 2x the price to stay elsewhere whith such short notice.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Andrea, We are sorry to hear about your experience, and we take all feedback seriously. Our team will investigate to ensure our high standards are met. We recommend reaching out to management for further assistance regarding your concerns.

4/10 - 별로예요

Deborah

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Water pressure was good and bed was comfortable. Hotel was in poor condition. Couch in our room was stained. Cracks in tub surround. Bugs in ceiling fan in bathroom. Behind the bed and wall looked like it hadn’t been vacuumed in awhile. Inadequate light fixtures and lamps in room. Very dark in room except in daylight when curtains opened.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Deborah, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Danial

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed our stay. The room was very comfortable.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Danial,We are delighted to hear that you enjoyed your stay with us and found the room comfortable. Your feedback is greatly appreciated. Thank you for choosing our hotel for your accommodation needs.

2/10 - 너무 별로예요

Brandon

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were not brave enough to actually stay. Two seconds into the rooms and we had to leave! They did not offer a refund
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Brandon,We're sorry to hear you didn't feel comfortable during your brief visit. Your feedback is valuable for our improvement. Should you wish to discuss your experience further, please reach out to our management team for assistance.

8/10 - 좋아요

ryan

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The girl at the front desk was amazing kind understanding non judgmental when I requested new bedding 2 times
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello ryan,We appreciate your feedback regarding our front desk team's exceptional service in addressing your request promptly. Your comfort during your stay is our top priority. More so, thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 - 훌륭해요

Barb

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Barb,We're delighted to hear you had a wonderful stay with us! Please do not hesitate to contact us directly if you have any further thoughts to share. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Leah

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Leah,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

6/10 - 괜찮아요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The facility just seems old and worn. Thankfully the bed was very comfortable, but we like lights fixtures on both bed sides and there was only one. Also, the couch was broken down and looked soiled. The desk chair was also wobbly and not comfortable.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello Bruce, Thank you for sharing your feedback with us. We appreciate your kind words about the comfortable bed. We apologize for any inconvenience caused by the lack of lighting fixtures and for the condition of the couch and desk chair. We encourage guests to contact our management team directly, as they would be more than happy to address any concerns you may have encountered during your stay.

10/10 - 훌륭해요

Anthony

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay for a wrestling team
This was a high school wrestling trip stay. The staff was great. Hotel had a pool and hot tub that the wrestlers utilized. The breakfast was a little small but non of the wrestlers complained. Well worth bang for your buck
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Anthony,Thank you for choosing our hotel for your high school wrestling trip! We're delighted to hear that you found our staff to be great and enjoyed our pool and hot tub facilities. We appreciate your feedback regarding the breakfast, and we'll make sure to take it into consideration for future improvements. We're glad you found our hotel to be a good value for your money. We hope to welcome you back in the future for another great stay!

8/10 - 좋아요

Brittany

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Brittany,We appreciate you choosing our hotel for your stay! If you have any further details or feedback regarding your experience, please feel free to reach out to us directly. We value your input and would love to ensure your complete satisfaction.

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 12일
Hello Diane,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had an excellent experience with us. If there is anything else we can do to make your next visit even better, please don't hesitate to reach out. We can't wait to welcome you back again soon!

4/10 - 별로예요

Farrah

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and staff were friendly. There must have been a party all night because there was loud music and heavy, constant, walking and running noises coming from the room above us just about all night. Property is run down, some rooms are used as apartments. It was fine for one night but I wouldn’t stay longer.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Farrah, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise disturbance during your stay. We appreciate your compliments about the cleanliness of the room and the friendliness of our staff. We take your concerns seriously and will address them with our team to ensure a better experience for future guests. We hope you will consider staying with us again in the future.

4/10 - 별로예요

Randy 님, Los Angeles

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Booked 3 nights but checked out after one night because the place was dirty dingy and disappointing. The staff was understanding and accommodating in checking me out early.
답변 제공: Manager 님, 2023년 11월 21일
Hello Randy, We apologize for any disappointment you may have experienced during your stay with us. Our staff is committed to providing a clean and comfortable environment for all our guests. We appreciate your feedback and will use it to further improve our services. Please don't hesitate to reach out to our management team for any further assistance.

10/10 - 훌륭해요

Deborah

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Deborah,Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear that you had a great experience during your stay. If you have any future travel plans, we would be delighted to welcome you back for another memorable stay.

2/10 - 너무 별로예요

Dave

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Dave, Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience you may have experienced during your stay. We strive to ensure a pleasant stay for all guests and we appreciate your insight. For any further concerns or inquiries, please feel free to contact our management team directly.

10/10 - 훌륭해요

travis

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello travis,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Robert,Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. Our team strives to provide exceptional service and it's great to know that we exceeded your expectations. We look forward to welcoming you back in the future for another exceptional experience.

8/10 - 좋아요

Melinda

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hello Melinda,Thank you for sharing your feedback with us. We appreciate your positive rating. If there is anything specific you would like to highlight or discuss further, please feel free to reach out to our management team. We are constantly striving to improve our services and ensure a wonderful stay for all our guests.

10/10 - 훌륭해요

Jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't get there till after 10pm . No big deal , checked in as usual.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello Jeff,Thank you for your feedback! We're glad to hear that your check-in process was smooth and hassle-free. If you have any further questions or concerns, please let us know.

2/10 - 너무 별로예요

Denise

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible we left right after we checked in hotel was gross it stunk bad not clean in hallway or room we could not stay appearance inside and out do not match your pictures. I’m out 100 dollars now gross and smelly like spoiled food and garbage and filthy
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Denise, We apologize for your unpleasant experience. Please be assured that we take cleanliness very seriously and will address the issues you mentioned. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Emily

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were bugs on the floor, hair in the bed, toilet was dirty and my kids were afraid to stay there as the lock was broken
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Emily,We apologize for the inconvenience you experienced during your stay. Please reach out to our front desk immediately so that we can address these issues and ensure a comfortable and safe experience for you and your family.

6/10 - 괜찮아요

Sarah

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The entire property smelled bad. The heating system when turned on in the room was so dusty it made my eyes and nose itch. The front desk lady gave me attitude when I asked her to repeat the hours of the complimentary breakfast because I couldnt hear her, there were people drinking beer in the lobby so it was loud. The price was nice but I wouldnt stay there again.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Sarah,We apologize for any inconvenience you experienced during your stay. We will address the issues with the odor and HVAC system, as well as the behavior of our staff. Your feedback is valuable to us and we hope to have the opportunity to improve your experience with a future stay.

8/10 - 좋아요

abby

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello abby,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 - 너무 별로예요

raymond

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property run down and not maintained. Plumbing issues and noise issues. May not ever stay there again
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello raymond, We apologize for the inconvenience caused during your stay. Our team will investigate the issues mentioned to ensure a better experience in the future.

10/10 - 훌륭해요

Frank

Great basic accomodation!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Frank,Thank you for your review! We're glad you found our accommodation to be great. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Earl

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Earl,Thank you for your perfect rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

4/10 - 별로예요

Tammy

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Tammy,Thank you for sharing your feedback with us. We're sorry to hear that your experience with our hotel was not satisfactory. We strive to provide excellent service and will look into the issues you've mentioned to ensure they are addressed. We value your input and appreciate your understanding in this matter.

6/10 - 괜찮아요

LuAnn

단체 여행
There was laundry all over
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello LuAnn,We apologize for the inconvenience caused due to the laundry situation. Our housekeeping team has been notified and we assure you this will be addressed promptly.

10/10 - 훌륭해요

Ruth

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
There was something in our room that vibrated and made a pigeon sounding noise. Think it was the refrigerator. Also loud occupants in middle of night, which is not the properties fault.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Ruth,We apologize for the inconveniences you experienced during your stay. Our team will ensure that the issue with the refrigerator is addressed and we appreciate your understanding regarding the noise from other guests. We hope to welcome you back for a better experience in the future

6/10 - 괜찮아요

Thomas 님, Webster

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Thomas, Thank you for taking the time to share your feedback with us. We apologize if your experience at our hotel did not meet your expectations. We appreciate your insights and will pass them along to our team for further improvement. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 - 괜찮아요

Jackie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The front desk person was not friendly at all. The rooms were not super clean. We were missing our remote. A pair of underwear and socks wear left hanging in the room. Told the front desk about it and she laughed. Beds are like a rock. Would not stay here again
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Jackie ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Steven,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 - 너무 별로예요

Larry

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very outdated and dirty. Everything was very old in the room which made everything seem dirtier. No clock in the room, only one light on the wall by the bed, TV didn’t work properly, toilet seat was loose and the ring by the shower handle was coming off.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Larry, We apologize for the inconvenience caused during your stay. Your feedback is valuable to us and we will make sure to address these issues promptly for a better experience in the future.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked easy check-in and the cleanliness of the room. Wish there were an elevator. Breakfast was OK, but they were out of orange juice. Seems as if it would be an easy thing to have a spare carton on hand.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Lisa,Thank you for your feedback! We appreciate your positive comments about the check-in process and cleanliness. Sorry for the inconvenience caused by the lack of elevator and orange juice. We will take note of your suggestions for improvement.

10/10 - 훌륭해요

Gerald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Gerald,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 - 괜찮아요

MICHAEL 님, Benbrook

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Recliner in room had a huge stain on it of unknown origin. Sheets and bedding were clean, bathroom clean. Front desk staff rude.
답변 제공: Manager 님, 2023년 10월 3일
Hello MICHAEL ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.