Field Vacations from ₩1,268,276

Everything was great.

The room was clean and recently updated. However, the heat would not go above 19 degrees so we were quite chilly at night. The bathroom sink was also plugged and the coffee maker was out of date and operated poorly.

Check in: staff were not helpful when we got in before check in. Did not offer to help with bags or give any ideas where to spend time while we waited. Maintence: leaves at 4:30 pm on friday - so make sure everything works because they are not available or on call for emergencies. Example of service: a staff was getting off the elevator while we waited to get on, shewalked by us and took some items with her - the elevator closed and left before we got a chance to get on..no apologies or attempts to hold the door for us and we waited for the next one. Breakfast: this was not much better than a road stop hot breakfast. My coffee was empty most of the time and really had to flag down staff for refills - even when the place was near empty. In comparison to similae type hotels - I prefer a best western.

Staff was great, even left a birthday basket and prosecco in the room. Pool was okay, a bit small and busy. Overall would stay again!

Erwin was the absolute best!!! He is more then a concierge he truly is the heart of that hotel. He went over and above and made our stay that much better. He deserves the biggest raise!!!