Exterior

Reviews of Aiden by Best Western Flagstaff

3 out of 5
Aiden by Best Western Flagstaff
2000 S. Milton Rd, Flagstaff, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 175 out of 255 reviews" "
Rating 8 - Good. 48 out of 255 reviews" "
Rating 6 - Okay. 18 out of 255 reviews" "
Rating 4 - Poor. 7 out of 255 reviews" "
Rating 2 - Terrible. 7 out of 255 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in May 2024

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities
Modern hotel
Stayed 1 night in May 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, helpful & very cheery. New hotel so exceptionally clean. Room & bathroom small & no closet.
Stayed 2 nights in May 2024
Response from Manager on May 17, 2024
Hello Michael,We appreciate your kind words about our staff and cleanliness. Your feedback on the room size and amenities is duly noted for future improvements. If you have any further comments or suggestions, please feel free to reach out to our management team.

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful when we had questions. Our room and the hotel was clean. We would recommend this hotel to our friends and family.
Stayed 3 nights in May 2024
Response from Manager on May 17, 2024
Hello Amanda,We are delighted to hear that you had a pleasant stay with us and that our staff provided excellent service. It's wonderful to know that you found the room and hotel to be clean. Thank you for recommending us to your loved ones.

10/10 Excellent

Huey-Chie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and clean, comfy beds, nice hot tub, pool, fire pit and outdoor area with heat lamps.
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Huey-Chie,We are delighted to hear that you enjoyed our new and clean facilities, comfortable beds, and relaxing amenities such as the hot tub, pool, fire pit, and outdoor area with heat lamps. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful stay!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After running 125 miles in the Cocodona 250 mile race my daughter was exhausted and needed to rest. The Manager on duty was so pleasant and accommodating and let us check in early
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Christine,We are delighted to hear that our manager could assist you with an early check-in to ensure your daughter's comfort after the challenging race. Our team strives to provide exceptional service to all our guests. Should you need any further assistance, please do not hesitate to reach out to us directly.

10/10 Excellent

Karen

Liked: Cleanliness
Cl an
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Karen,We're sorry to hear that your experience did not meet your expectations. Your feedback is valuable, and we appreciate you taking the time to share it with us. For any further assistance or clarifications, please feel free to contact our management team directly. Thank you for bringing this to our attention.

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and Cozy!
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Casey,We are delighted to hear that you found our hotel cute and cozy. Your comfort is our priority, and we strive to create a welcoming atmosphere for all our guests. Should you have any suggestions for improvements, feel free to reach out to our management team directly.

6/10 Okay

Annabella

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Reception was friendly but property itself was not good. Room was overall clean but once I laid in bed I found numerous pieces of hair in the bed. Walls were absolutely paper thin I could hear the T.V. In the room next door and I could hear everyone walking and talking in the hallways. Would not recommend staying here for the property itself and perhaps the cleaning staff. Front desk staff was good.
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Annabella, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We will address your concerns with the relevant departments to ensure our guests' comfort moving forward. Thank you for highlighting our friendly reception staff, and we hope to have the opportunity to provide you with an improved experience in the future.

10/10 Excellent

Devon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable and friendly.
Stayed 1 night in May 2024
Response from Manager on May 7, 2024
Hello Devon,We're thrilled to hear that you enjoyed a clean, quiet, comfortable stay and friendly service with us. Your feedback is invaluable, and we appreciate you choosing our hotel for your visit. If you have any other comments or suggestions, please do not hesitate to reach out to us.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful with the exception of a very strong perfume scent as soon as you walk in and throughout the lobby. I typically am not a sensitive person but it was so strong it immediately gave me a headache and wasn’t able to breathe through my nose within 1 minute. Fortunately our room didn’t have the scent of I would not have been able stay.
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Hello Michelle,We appreciate your feedback and are delighted to hear that you enjoyed your stay overall. Please rest assured that we will share your comments regarding the lobby scent internally for further review. Your comfort is our priority, and we hope to welcome you back for a future visit.

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Tatyana,We are thrilled to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another memorable experience.

10/10 Excellent

bozenna

Traveled with partner
Very nice and friendly hotel. The room in modern style,no closet just several hangers.Breakfast and free parking. Spend 2 nights.Recommend staying there.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 30, 2024
Hello bozenna,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the modern room style, complimentary breakfast, and free parking during your stay. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Autumn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely remodeled. So pretty and clean.
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Autumn,We are delighted to hear that you enjoyed our recently remodeled hotel and found it clean and beautiful. Your positive feedback is much appreciated, and we hope to welcome you back soon for another wonderful stay.

6/10 Okay

Nikita

Liked: Cleanliness
Clean, staff helpful.
Stayed 4 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Nikita,We are pleased to hear that you found our hotel clean and our staff helpful. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Kathleen Ann, Byron Center

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cozy & bed was comfy. The bathroom is small. They have firepits & chairs outside. Heaters above the tables to enjoy the,outdoor on a cooler night. The only downside is being on a 3 hour time difference & people running & yelling in the hallways a several different times in thenight. Even at 3am. They should enforce a quiet period. Even midnight to 6am. I understand some guest come to play ..but some also come to sleep and not party all night with doors shutting at all hours. Also no breakfast is included. I think next time I would choose a quieter hotel with a breakfast included.
Response from Manager on May 1, 2024
Hello Kathleen Ann, We appreciate your positive feedback on the room comfort and amenities like the firepits. Your observation on noise levels has been duly noted for further consideration. We strive to accommodate various guest preferences regarding noise levels and appreciate your suggestion for a quiet period. Our team values your feedback and will keep it in mind for future improvements.

10/10 Excellent

Dae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice & kind registration staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello Dae,We are delighted to hear that you found our registration staff to be nice and kind during your stay. Our team always aims to provide excellent service to all our guests. Thank you for your kind words, and we hope to welcome you back in the future.

6/10 Okay

Antonia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy, they complained about our dog but he was barking at the noise around him.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Antonia, We apologize for any inconvenience caused by the noise during your stay. Feel free to reach out to our management team for further assistance regarding the issue with your dog. Thank you for your feedback, as it helps us improve our services for all guests.

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. A bit pricey.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Peter, We appreciate your feedback and are glad to hear you enjoyed your stay overall. Our prices reflect the quality and service we provide. Thank you for choosing to stay with us.

10/10 Excellent

Lashonte, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay 5 stars
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Lashonte,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had an excellent stay and that we met your expectations. Your glowing review is truly appreciated.

8/10 Good

John, Sudbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hot tub.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello John,We are delighted to hear that you enjoyed our hot tub during your stay. We strive to provide a relaxing and enjoyable experience for all our guests. Your feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Esmeralda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience! Staff was amazing always smiling!
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Esmeralda,We're delighted to hear that you had a great experience with our amazing staff! Your satisfaction is our top priority. If you have any further feedback or need assistance, please reach out to our management team directly. Your continued support is greatly appreciated.

10/10 Excellent

Kenda

Stayed 2 nights in Mar 2024
Response from Manager on May 7, 2024
Hello Kenda,We are happy to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back in the future for another 5-star stay!

8/10 Good

GleeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fine. Hotel is nice.
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello GleeAnn,We are pleased to hear that you enjoyed our hotel during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Christopher

Stayed 5 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Christopher,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

Ann

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Ann,We are happy to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to get in touch. We hope to welcome you back soon for another amazing experience!

8/10 Good

GleeAnn

Liked: Cleanliness
Our room had a oily film all over the floor that had previous foot print tracks all through it. The room was okay other than that. They were doing road construction, and getting into the hotel was a mess.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello GleeAnn,We appreciate your feedback and apologize for the inconvenience caused during your recent stay. We will address the cleanliness issue you experienced in the room to ensure it does not recur. Regarding the road construction, we apologize for any disruption it may have caused and will pass this along to the relevant team for review and improvement in the future.

4/10 Poor

Bungalow

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property was not for us. I should have paid better attention looking at the pictures online, but our standard king room had no closet and only one place to store one suitcase. There was no extra fold out rack in the room for a second suitcase. I really do not like that the sink was a part of the bedroom because you cannot get ready without waking up or disturbing someone else. I don’t know if the previous person took the hair dryer, but I had to ask for one. I’ve never been in a hotel that didn’t have a dryer. Also, the TV remote didn’t work right. Only a couple buttons worked, on and off and volume. Couldn’t change the channels. Parking was inadequate and tight. You hear EVERY noise in the hallways. BUT, the staff was super friendly! Unfortunately, that’s not enough to get us to come again. :(
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Bungalow, We appreciate your feedback on your recent stay with us. We will take your comments into consideration for future improvements. Our team strives to provide excellent customer service, and we are glad to hear you found them friendly. Please feel free to reach out to management directly regarding any further concerns or feedback you may have. Thank you for choosing to stay with us.

8/10 Good

WALTER, FARMINGTON

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
RONNIE at the front desk was very helpful and accommodating! The bed was comfortable! We booked through Expedia and it says Pet Friendly but when we arrived the gentleman at the front said only Service Animals were allowed but again RONNIE was very accommodating! We will stay there again when we are in town!
Stayed 1 night in Apr 2024
Response from Ronnie Front Desk Manager on Apr 8, 2024
It was a pleasure to have you stay with us. We are glad your stay was overall a good experience. We hope to have you back in the near future.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were awesome! Shower sucked! Parking not so good.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Michael,We are thrilled to hear that you enjoyed our pillows but regret to learn about your experience with the shower and parking. Your feedback is invaluable to us as we continually strive to enhance our guests' stay. Feel free to reach out to our management team directly to further discuss your concerns.

8/10 Good

Jonadab

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. Great quality rooms, I love the contemporary and modern feel. The only downside that I found is that the entrance is hidden. The breakfast/cafe options are also on the more expensive side.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Jonadab,We're delighted to hear you enjoyed your stay with us and appreciated the modern rooms. Thank you for your feedback regarding the entrance and breakfast prices; we will certainly look into it. Your comments are valuable to us for continuously improving our guests' experiences.

10/10 Excellent

Kelle

Stayed 2 nights in Mar 2024
Response from Manager on Apr 25, 2024
Hello Kelle,We are delighted to hear that you had an excellent stay with us! If you have any suggestions or feedback to share, please don't hesitate to contact us directly. We hope to welcome you back soon for another wonderful experience!

6/10 Okay

kaila

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I dont like their cooling and heating system. Its hard to figure out
Stayed 2 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello kaila, We appreciate your feedback regarding the cooling and heating system. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for staying with us!

10/10 Excellent

Amalina

Liked: Cleanliness, staff & service, property conditions & facilities
Really liked how centrally located this was
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Amalina,We are pleased to hear that our central location met your expectations. Your feedback is valuable to us for future improvements.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, nice and clean. Would stay here again.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 1, 2024
Hello William,We are delighted to hear that you enjoyed your stay with us and that the cleanliness of your room met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Alex

Stayed 3 nights in Mar 2024
Response from Manager on Apr 20, 2024
Hello Alex,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

8/10 Good

Satiria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Satiria,We appreciate your feedback and are glad you enjoyed our property. Your kind words motivate us to continue providing excellent service. Thank you for choosing to stay with us.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff welcomed us and beer on tap!
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello James,We are delighted to hear you enjoyed the hospitality of our staff and the amenities at our hotel. Your feedback is greatly appreciated!

10/10 Excellent

Brian

Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello Brian,We are delighted to hear that you had an exceptional stay with us! We look forward to welcoming you back soon for another great experience.

4/10 Poor

Kyle

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Parking was horrible, felt bad because checking in, the front desk girl was also the bartender taking care of multiple bar guests while trying to check about 15 people in which annoyed everyone involved with the wait time. The thermostat in the room would not switch from heat only so it was blasting hot air all night and the shower had a leak into the bathroom and the room below. It was a cleaner hotel and staff was friendly, but no one even asked how the stay was or cared. I honestly wouldn’t stay again considering the better options right next door.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Kyle,We apologize for the inconveniences you experienced during your stay. We will address the parking and front desk check-in process with our team for improvements. Your feedback regarding the room's thermostat and shower leak is noted for maintenance review. We appreciate your kind words about our cleanliness and friendly staff. We value your input and will use it to enhance our guest experience going forward.

6/10 Okay

avree

Traveled with family
Liked: Staff & service, amenities
The property was nice overall however there were ants in the bathroom; we stayed on the first floor; and then the TV did not work. For the most part, I didn’t dislike my stay but there were little details that could’ve been paid more attention to.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello avree, We appreciate your detailed feedback regarding your recent stay. We regret to hear about the inconvenience you faced with the ants and TV in your room. We value your comments as they help us strive for improvements in our services. Nonetheless, we are glad to hear that you found the property nice overall. We hope to welcome you back in the future for an even more satisfying stay.

8/10 Good

TONI, Hacienda heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the bed. They are firm and very comfortable. I had a very good night sleep here. It's quiet. There's no closet. The room is big and clean. The staffs are friendly. The only thing is that Expedia said breakfast included and the hotel said not.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello TONI,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the comfortable bed and had a good night's sleep in our quiet rooms. Our team works hard to maintain a high standard of cleanliness and provide friendly service. Regarding breakfast, we recommend checking directly with the hotel for the most accurate information on available services.

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel. Very clean and helpful nice staff. My only minor complaints were that the entrance isn't easy marked. There are 2 roads on either side of the hotel sign, and you don't know which to go on. I missed it the first time, being forced to drive down the street further to turn around. My second complaint is that the shower temperature is hard to control and it fluctuates even without touching the knob. It'll go from slightly too hot to slightly too cold. Never just staying in the middle. Besides those things, we loved the hotel and will definitely stay here if we come back to this area.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Ian, Thank you for sharing your experience with us. We're pleased to hear you enjoyed our clean hotel and found our staff helpful. We appreciate your feedback regarding the entrance and shower temperature; this will help us to improve our guest experience. We hope to welcome you back on your next visit to the area.

10/10 Excellent

Dennis

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Dennis,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future for another fantastic stay!

10/10 Excellent

Rosana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good customer service, clean, nice gym, love courtyard everyone nice and friendly
Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
Thank you. We are so happy you enjoyed your stay with us. We hope to host you again in the future. Stay safe and see you again soon!

8/10 Good

Colin

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Colin,We're thrilled to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. Your experience is important to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
We missed the turnoff when we first drove by, since it was hard to distinguish from the gas station, but found it easily on the 2nd try. Had a very nice stay!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Ian,We appreciate your feedback and are glad you had a nice stay with us. If you need any assistance with directions or have any questions for future stays, feel free to contact us directly.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Steve,We are glad to hear that you enjoyed your stay with us and that you find the place nice. Thank you for choosing to stay at our hotel!

8/10 Good

David, Scottsdale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will visit again. Thx, Dave
Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello David,We appreciate your feedback, Dave, and hope to welcome you back soon for another enjoyable stay at our hotel.

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Response from Manager on Mar 20, 2024
Hello Darin,We're delighted to hear you enjoyed your stay with us! Your positive feedback is truly appreciated, and we hope to welcome you back again soon for another great experience. Thank you for choosing our hotel for your accommodation needs.