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Reviews of Hotel Emma

2 out of 5
Hotel Emma
Via A. Pacinotti 20, Florence, FI

Reviews

7.6

Good

Rating 10 - Excellent. 32 out of 108 reviews" "
Rating 8 - Good. 40 out of 108 reviews" "
Rating 6 - Okay. 22 out of 108 reviews" "
Rating 4 - Poor. 9 out of 108 reviews" "
Rating 2 - Terrible. 5 out of 108 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Oscar

Liked: Property conditions & facilities, room comfort
Good place
Comfortable room and good location
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We had an early day planned and they were not very accommodating to serve breakfast early.
Stayed 2 nights in May 2019

10/10 Excellent

Fernando, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Domenico the owner is a gracious and wonderful host. The place was just renovated and the rooms and bathroom are brand new, modern, functional and Italian designed. Domenico even gave my wife a farewell gift souvenir to add to his personal touch. Hotel is on a beautiful neighborhood. The bus stop infront of the hotel less than 5 minutes from everything, including the Stadium of Florentina. The hotel is on a third floor and no elevator but this is a small price to pay for this wonderful place. I am already looking forward to me next stay at the hotel Emma. Don’t miss the eateries upstairs in the market place in Florence. What a coulinary experience!!! I can’t believe Rick Steves and Bourdain missed it. Thanks Domenico!
Stayed 2 nights in Nov 2018

2/10 Terrible

Bea, San Diego CA

Liked: Staff & service
When we arrived at hote Emma, we found our reservation had NOT been sent to them by Expedia. They had no record of my reservation and they had NO rooms available. Fortunately, Manager found us ONE room at another hotel. It was ONE room all 4 of us had to share I am very disappointed in Expedia and will NEVER book through them again.
Stayed 2 nights in Oct 2018

8/10 Good

Viv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Emma is exactly as described and seen in pictures. Recently renovated so everything is up to part. Great looking rooms, comfortable bed & nice bathroom. Although, is a bit off the city center (30min walking or 12-15min by taxi/bus) it is rather accessible. My family and I enjoyed strolling to/from the city center and merging as much as we can with the locals :)
Stayed 1 night in May 2018

6/10 Okay

G, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cousy
Loud noise from reception, breakfast so so, good bus connection. Bus stops front of the hotel

8/10 Good

elena , athens greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was close to Nelson Mandela convection where I was walking every day for 5-7 min. The only thing I could be happier was not carrying my luggage two levels up ground.

6/10 Okay

Susan, Adelaide

Liked: Cleanliness, room comfort
Good for a quick visit.
Easy to find hotel with helpful staff, although their English was not fantastic. Very small hotel, good value for money.

6/10 Okay

Dave, UK

Liked: Cleanliness, staff & service
Not a bad hotel but quite far from the town centre
A reasonable hotel but it is a good 30/40 minute walk from the centre of town. Not a massive issue if you are fit and capable and only staying for a short time (we stayed for 4 nights). The room and bathroom were clean and tidy and it was pretty comfortable - the only thing that wasn't so good were the mosquitoes. I would recommend taking some decent repellent. Don't expect a big breakfast as part of the package - it is very basic (but the coffee is lovely).

4/10 Poor

kay, Tennessee

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nitemare!!!
Let me keep this simple: 3 flights of stairs Bed bugs 20 mins away from center by bus Walls are extremely thin One 1 phone per internet service, and they cut it off the night before we left shower curtains had mold at the bottom Pro: hot water, and cold air bus stop in front of hotel do not carry no more than 1 bag eles you will be sorry!

8/10 Good

Steven, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and excellent value
My wife and I stayed for 3 nights at Hotel Emma in July 2014. It's a small hotel situated in a relatively quiet area just north of the city centre. It's a 10 minute bus ride from Santa Maria Novella station on the number 11 and 17 buses, which stop right outside the hotel. The bus stop to go back into the city is just around the corner on Viale dei Mille. Our room to be clean and comfortable and had everything that we needed. The air conditioning was very good which was a real bonus given the hot weather. The buffet breakfast was adequate with a selection of cereals, pastries, bread, cold meats, fruit and hot and cold drinks. The staff were friendly and helpful. The only (very) minor negative comments I would make are that firstly the hotel is situated on the second floor of the building and as far as we could see there wasn't a lift. This was not a problem for us but could potentially be for some guests. Also, as the hotel is so small any noise that is made at reception or the dining room can be heard in the nearby rooms. Again though this wasn't a major issue. Overall we enjoyed our experience of Hotel Emma and would not hesitate to recommend it to others.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner has been very kind and helpful. Hotel is right at the bus stop which makes it very easy to find.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, a bit farther than ideal.
We spent 2 nights at Hotel Emma. The hotel was very clean and comfortable. Breakfast was basic but adequate. Outside patio was nice, beds were comfortable, staff was friendly. Very good value for the price. The only drawback was that it was a bit far from the city center and we had to take a bus into the city (bus picks up and drops off at Santa Maria Novella train station) - however, the bus stop truly was directly in front of the hotel, so this was not too much of a hassle. We enjoyed our stay here and I would stay here again for the price.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the wallet
Very clean hotel. I picked based on reviews of other travelers. It is not close to the main sites, but several bus stops nearby if you don't feel like walking. We did a combination of both - walking and bus. One person said to go to track 12 from the train station, and we did this, but there was no way to get out of the station and had to go back to the main entrance. It is really very close to the train station. It is on the second floor as other reviewers noted, but there are more like 4 flights of steps to go up, so if you are not traveling light, you should keep this in mind. The reception area is secure as are all the rooms. You need to be buzzed in. I liked this and felt it added an additional layer of security. Our room did not have a view, but there was quite a nice outside patio area at the end of the floor. We did not take advantage of this as we were out and about except for sleeping.

8/10 Good

Lynn, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable family run hotel
Quiet location about 45 minutes from train station. Good bus service from right outside hotel. Hotel was very clean and well organised. Room was clean and comfortable. Air conditioning was effective. Breakfast room was lovely and bright and breakfast was adequate. There's also a little terrace balcony where you can sit. Staff / owner very helpful. Even got a small gift when we left!

2/10 Terrible

Credit card shock

Disliked: Cleanliness, staff & service, room comfort
Only recommend this place to your enemy!
First of all the supposed hotel is up 4 flights of stairs and it has 9 rooms. This could hardly be called a hotel since it seems that the "hallway" was once a commercial space that was converted into these sub standard" "Prison Cells" that could hardly be called rooms. I got the worst room because as the owner reminded me I booked through the internet, so there seemed to be some resentment there. He asked me that I could not request a different room, my only option was to leave and get no refund. He refused to give me one of the "cells" that had a bathroom so he made sure I had the worst room in this hallway. The shared bathroom was all the way down the hall the Hall incidently was nosiy, smoky! Forget about asking for a non smoking room they do not exist , you can smell everyone's smoking and it seeps through the door and walls. The walls are so thin I could hear the person in next room snoring. The shower booth in the room (no toliet though)had black mold at the bottom and the cheap rug of the room was flithy so much I had to wipe my feet before getting on the springy, back killing pad that passed as a mattress which was on a squeaky metal thin spring frame. Lastly, the air conditioning is at the mercy of the control freak who runs the place who believes that since I only paid less than what he wanted for the "cell" asking for the air conditioner to be comfortable seemed out of the question and "not possible". The guy is a misogynist who runs the little boarding hall way, this place can hardly be called a hotel and should not be an option on this website.

8/10 Good

Ken, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable
This hotel is reasonably priced just outside the downtown core a short bus ride on bus 11 or 17 from the train station. Rooms are basic but comfortable and breakfast is included. There are only about 10 rooms and owners are very helpful. Not luxury and not slumming it but ok. Close to athletic complexs and pool if required.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but noisy.
The hotel was a good walk from the centre of Florence but we did it for 4 days no problem. The room was nice, very clean and slept 3. Nice bathroom, great shower. Breakfast was lovely. The only downside was the noise. We were in room 9 which was right next to the entrance and reception. You could hear every coming and going and every word of every discussion being held at reception. Would recommend for a short stay but ask for any other room then 9!

6/10 Okay

JENN, ONTARIO

Liked: Cleanliness, room comfort
BUS STOP OUTSIDE DOOR WAS WONDERFUL. FRIENDLY AND HELPFUL STAFF

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Charles, Nashville, TN

Liked: Cleanliness, staff & service
Nice budget hotel
I enjoyed my stay here. Good location close to a bus stop. The staff was very nice. The only thing is we couldn't control the AC from our room. I would definitely recommend it, if you need a budget place to stay in Florence

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Owner
Hotel Emma turned out to be one of the highlights of our trip to Europe. Though the room was small compared to others, and maybe not so comfortable, the atmosphere and, in particular, the owner/operator made up for any inconvenience. He is just a wonderful man, and made us the best cappuccino for breakfast every morning! If you are looking for a BnB with great value and oozing with charm, this is it!!! We would definitely go back.

8/10 Good

mariagaraj, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a vacation
We stayed in the hotel for a short time. We have seen the willingness for a polite and good service. However it couldn't match or requirements having our breakfast earlier. The wi-fi connection was extremely slow and difficult. Other than that everything was fine.

8/10 Good

Ania, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Italy!!!
Stay was nice and pleasant. If you wish to stay away from the city noise, save some money for equally good quality it's best to stay outside of the city center. The hotel is very nice and good value for the price. Next to the hotel there is nice pizzeria (the best I ate during the stay) and also ice cream shop on the main road. Max 10 minutes bus ride from the central station

6/10 Okay

Dan, Brampton Canada

Liked: Staff & service
Good value
Owner was very helpful arranging a wine tasting tour for us. Although a little bit away from down town it was in a nice neighbourhood and you felt safe.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant Hotel
Pleasant Hotel about 1 mile from centre of Florence. The rooms were nicely decorated, spacious and clean. We were a little disappointed with the bathroom decor and the old shower curtain, but generally clean and had everything we needed. Loud music being played outside during day time - turned out to be dance classes being run in the neighbouring building. Be reassured it was quiet at night. On arrival we found the hotel manager wasn't very friendly/personable, but he did help us with a lot of our questions about the area/where to go/what to do/transport etc. I would definitely recommend this as a cheaper alternative to the higher priced more central accommodation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. fifteen minute walk from centre
This was a great place to stay, especially for the money. I wouldn't stay anywhere else in Florence

6/10 Okay

Alberto, Montreal, Canada

Disliked: Cleanliness, staff & service
Do not trust the freaky pictures of this hotel!!
Everything is tolerable except the receptionist who could speak only Italian. The receptionist (may be the owner!) was the kitchen, room service staff too!! There is no elevator in the building. Bring just your handbags...

6/10 Okay

yishisheng

Liked: Cleanliness
Disliked: Staff & service
Good for the price
Not within walking distance to the scenery points but has bus to the train station and the bus station is just next to the hotel. The room is small, and the bath room is small too but both are sufficiently clean. Free wi-fi is provided but if you do not use it for three minutes it will ask you to input the username and password, every time! An old fashioned tv in the room and the one one our room does not work at all. Not big deals anyway. The breakfast is really good. No water provided in the room and no kettle provided as well. Can buy the water directly from the owner. Not a very decent one but considering the price and the relatively convenient transportation, it is recommended if you wish to stay in Florence for more than one night, for the sake of saving money.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Average, pretty much average
Nothing truly special about Hotel Emma, nor too wrong. It's pretty run of the mill. Situated a fair away out of Florence, takes a bus and a walk to reach the heart of the city. Staff were not initially overly friendly, but warmed during the stay. The food at breakfast was pretty good, but the coffee wasn't too great. Value for money wise, it's probably quite good for Florence (in Summer). Biggest con was that my room shared walls with the internal (echoing) stairwell, the dining room and the street, so was fairly noisy.

10/10 Excellent

Laci, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel close to the city
My husband and I stayed here on a recent trip to Florence. We chose Hotel Emma because of its great price point, proximity to the city, and free wifi & continental breakfast. Hotel Emma did not disappoint! This hotel is great for single travelers and young couples. The people that run this hotel were very accommodating. The breakfast was definitely more than I expected, and the gentleman that runs the hotel made the coffee to perfection. He helped us with catching the bus and how to get around the city. We loved our stay here, this was definitely our favorite place we stayed at while touring Europe. We hope to be back someday!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Very nice hotel if a little noisy
A very nice hotel slightly outside of the centre of Florence. The best things: it is a nice clean simple hotel at a good price. Its only about 25 minute walk to the centre of Florence and has bus stops very near by if you prefer. Local area is quite quiet although it has a great little pizza place next door if you need a late snack or quite night. The hotel also has a great little court yard. The worst things: We spent one night in the room at the front of the hotel which is very noisy. The great little pizza place also has a takeaway arm so scooters buzz around all night and then early in the morning buses start turning up early outside. We spent the rest of our time at the back of the hotel which is much quieter - although saying that we had an amorous couple next door for one night and it didn't sound like they were next door! I think the walls must be quite thin! So either way take some ear plugs.

10/10 Excellent

American, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Owner seems to work 25 hours a day. Quiet man at first until you need him for something and then he is really helpful and friendly. Such a cute hotel for a great price. Great breakfast in the morning. This hotel was the best value, and maybe even the best hotel on our 10 day night trip in Europe.

2/10 Terrible

jim

Disliked: Cleanliness, property conditions & facilities, room comfort
Out of way and not so clean
Hotel was quite a way from the center of town. Front desk gentlemen was nice but almost seemed annoyed we did not speak Italian . In morning at breakfast I saw a roach which made me go back and check my luggage to ensure I was bringing any with me.

6/10 Okay

Clara, Philadelphia

Liked: Staff & service
Disliked: Room comfort
Small shower but great service!
If you are tall, the showers here will probably not be ideal for you. The hotel is in an older building but the breakfast is phenomenal and the owner is very knowledgeable of all the great sightseeing spots. He made us the best coffee I have ever had. Great stay for a budget value!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent little hotel. Easy access to centre - about 20 mins walking in a straight line directly from hotel or 10 mins by bus (bus stop directly outside entrance). Room was very very clean. Wifi was quicker than my normal service provider. Quiet neighbourhood. Owner polite.

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great wee hotel.
Our stay was short, but Hotel Emma was perfect for us. We'd previously stayed at a hotel in the centre of Florence and were a bit apprehensive about the distance the hotel was from the centre, but this was not a problem as the bus stop into town was seconds round the corner and the return bus stopped right outside the door. The owner and staff were friendly and helpful and made the 2 nights we were there very pleasant. The only, minor, issue we found was that the hotel was on the 2nd floor, a pain when you're lugging large suitcases but you only do that when you arrive first and check out. We'll definitely consider this hotel again next time we go to Firenze.

10/10 Excellent

Lena, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Done by Canadians
My husband and I stayed at Emma for 3 nights. We enjoyed our stay . The innkeeper was very helpful, and made good recommendations. The morning breakfast was great, with cappucinos. The price was excellent and we will come back to Emma for sure.

8/10 Good

Jaycee, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Emma
We enjoyed our stay at the Emma. The innkeeper was very helpful, with restaurant recommendations. The light breakfast in the morning was good, complete with cappucinos. There are 3 flights of stairs which makes carrying luggage upstairs difficult. They did, however, offer assistance. The location is right on the bus line, accessible out the front door. We found a parking garage across the street which gave us a discount as we are the Emma. The price was excellent and we think it was a good value for the price.

10/10 Excellent

Jackie, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Hotel
We stayed at Hotel Emma for 3 nights. It is a little bit of a hike from Firenze Santa Maria Novella station, but is 10-15 minutes walk from Firenze Campo Di Marte or there is a bus stop right outside. However, without luggage, it's a nice 15 minute walk to Piazza San Marco, and no need to bus. The hotel is located on the second level and there is a clear sign. There is a great pizza and pasta place opposite that is cheap just 1 minute walk down the road, just ask at reception. Overall, very clean and comfortable, and decent location for those who happy to take a short walk. Pros: Very clean, decent location for those who are able/willing to walk to the city centre or take the train/bus, very good value Cons: If you are taking the bus, clarify with the hotel what number and stop. Trains to Firenze Campo di Marte are every hour or so, make sure you check at Firenze Santa Maria Novella. Room is a little on the small side - but still very comfortable

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL EMMA FLORENCE
My husband and son had to visit quickly Florence.The hotel was in a perfect situation,very central and excellent price.They were very happy with the service.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura nuova,pulita,comoda a tutto. Ci ritornerò
Stayed 1 night in Nov 2023

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Ashkar

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

ORKUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Ronyl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surpreendente
O Hotel por fora e feio mas dentro é lindo !! Tudo perfeito voltarei com certeza
Stayed 1 night in Sep 2018