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힐튼 포트 로더데일 마리나 여행 후기

4 out of 5
힐튼 포트 로더데일 마리나
1881 SE 17th St, Fort Lauderdale, FL

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1410개 이용 후기 중 505개" "
평점 8 - 좋아요. 1410개 이용 후기 중 281개" "
평점 6 - 괜찮아요. 1410개 이용 후기 중 256개" "
평점 4 - 별로예요. 1410개 이용 후기 중 174개" "
평점 2 - 너무 별로예요. 1410개 이용 후기 중 194개" "

7.8/10

청결 상태

7.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Stephanie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Surrounding area under construction. Beautiful property. No vending machines or snack area so buy drinks and food ahead of time.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Janette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the view of the water, the outdoor dining and food options. The only thing we were a bit disappointed is that there was not an area to p
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Janette,Thank you for your kind words about our property's stunning views, outdoor dining, and food options. Our team continually seeks to enhance guest experiences, and your insight will guide our improvements. We look forward to welcoming you back for another enjoyable visit at Hilton Fort Lauderdale Marina.

4/10 - 별로예요

Danesha 님, Raleigh

I booked my room and was told there would be a few (small) perks. I received an email TWO days before check in that the free breakfast and welcome drink that came with my room booking would NOT be honored. I was told the hotel apologized for any inconvenience, and they would waive the resort fee (of $30). I checked in bc it was too late to change hotels, and they not only put my in a lousy room, but also "could not find the message that indicated my resort fee would be waived". I'll NEVER stay her again. On the up side, folks were at least friendly, so that's a plus.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Danesha,We're grateful to have hosted you as our guest. Please accept our apologies you were disappointed with certain aspects of your stay. Our goal is to deliver a seamless experience, and we're sorry to have fallen short. As you booked this reservation through a third-party site, Expedia would be best equipped to answer questions regarding your reservation and account charges. If there is anything we can do on our end, our team would be happy to assist. We hope you will consider giving us a second chance.

10/10 - 훌륭해요

Alvaro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the view, beautiful Hotel
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Alvaro,Thank you for choosing Hilton Fort Lauderdale Marina and for taking a moment to share your five-star experience! We are delighted to hear that the beautiful views from your room added to the enjoyment of your stay. It was a pleasure to host you, and our team looks forward to the opportunity to welcome you back again soon for another memorable visit.

8/10 - 좋아요

Connie

very good. Location good for port.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Connie,Thank you for staying with us at Hilton Fort Lauderdale Marina and leaving a review. We are pleased you were able to take advantage of our prime location and thrilled that you enjoyed your stay. We hope to see you again in the near future.

6/10 - 괜찮아요

Christa 님, Janesville

단체 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Although it was resolved rather quickly by staff, I was charged twice for the night after the room had already been paid for through Expedia. I would recommend paying with a card that has a minimal balance on it to avoid this issue. It took 2 weeks to get the credit to my card.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Christa,Thank you so much for the review. We are disappointed to hear about this inconvenience and apologize for any issues you faced. We'll look into what went wrong so we can avoid this disruption from repeating in the future, and thank you for bringing it to our attention.

10/10 - 훌륭해요

FRANCE

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Malpropreté autour de la piscine . Dans les escaliers et couloir des étages aucun nettoyage ne s’est fait le temps de notre séjour Restauration limitées et plutôt dispendieux pour la qualité de nourriture
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Thank you for your recent stay, and we appreciate you taking the time to share your insightful comments. We're sorry to hear we fell short of meeting all of your expectations in some areas, and that you were disappointed daily cleaning service is not available. We will certainly address your feedback with our housekeeping team to ensure improvements are made going forward. We encourage our guests to notify our front desk team of any issues that may occur during their time with us and of any amenities they may require. We're grateful for your rating, and we hope to have the opportunity to impress you the next time you're in the area.

10/10 - 훌륭해요

Antoine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Evan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff came in to the room the next day and fixed the beds leaving everything else dirty. Did not clean the bathroom either. Cockroach’s were seen in the bathroom and the hotel charged me $200 after leaving the hotel for no reason. Tried calling their customer service number but can never get to talk to anyone. Worst experience overall
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Evan,Thank you for your review. We regret to learn of your disappointment with your experience. What you have shared does not reflect our dedication to quality stays, and we'll be sure to share your comments with the respective teams to ensure we're meeting our high standards of cleanliness and guest satisfaction. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure everything is as it should be. Please know that when booking through a third-party company, billing inquiries should be dealt with through them. It was a pleasure having you here, and we hope you'll give us another chance to provide you with the excellent stay you truly deserve in the future.

10/10 - 훌륭해요

mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful landscaping, Facilities very clean & felt safe. Would stay again. Only wished the Hot Tub & pool were open at late night.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Mary,Thank you for staying with us during your time in Fort Lauderdale. We appreciate you mentioning our idyllic setting and the high standards of cleanliness we adhere to. Additionally, the safety of our guests is of the utmost importance to us, so we are pleased this was reflected in your stay. Your feedback about the availability of our amenities will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon!

10/10 - 훌륭해요

Kimberly 님, Round Lake

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
LOVED the pool and pool bar a very relaxing day!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Kimberly,Thank you for staying at Hilton Fort Lauderdale Marina! We're delighted to hear that you loved our pool and bar. It's great that you had a relaxing day with us, and we look forward to welcoming you back for another enjoyable and serene experience!

6/10 - 괜찮아요

Kevin

좋아요: 직원 및 서비스
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Carole Ann

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't honour my request for my disability.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Carole Ann,Thank you for leaving your review. We sincerely regret to learn of your disappointment with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. However, we apologize for any inconvenience. Nevertheless, having you here was a pleasure, and we hope you enjoyed your time in Fort Lauderdale.

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good experience
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Alan,Thank you for choosing Hilton Fort Lauderdale Marina. We're delighted to hear you enjoyed your experience, and we look forward to welcoming you back for another enjoyable stay!

4/10 - 별로예요

Kaureen 님, Moonbeam

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower had hair in it when we arrived. No glasses in room- just a cardboard coffee cup. Safe did not work. Chairs around pool were falling apart and slow to no service for drinks and food. Shame Hilton.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Kaureen,Thank you for sharing your concerns. It's disappointing to hear about the concerns you encountered, from the cleanliness of the shower to the condition of our poolside amenities. Rest assured, we are addressing these matters to improve our service and facilities. We hope for another opportunity to offer you a stay that better reflects our commitment to guest satisfaction in the future.

2/10 - 너무 별로예요

RaeAnn 님, Alexandria

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
So loud and bright. Had to leave curtains closed at all times with lights shining up and in my room. Specifically not safe for a single female traveler. Was also not appointed my room that I reserved. That unsettling feeling of I got ripped off royally. Loud loud, can hear every word and conversation from everyone at the marina. Had 7 days of fantastic top notch travel and my last night where I just needed to relax and sleep is the exact opposite. Bathroom looks like a red roof Inn. Very very disappointed
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear RaeAnn,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any inconvenience you experienced with noise, as well as for any concerns about safety. This does not represent the level of accommodations we aim to provide, and we'll relay your comments to our team to ensure we are meeting our high standards of guest satisfaction going forward. Should you be in the area again, we'd be grateful for the chance to provide you with a more positive visit.

8/10 - 좋아요

Shannon 님, Papillion

좋아요: 청결 상태
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk service was always amazing, friendly and helpful. They made a bad day great once we got to the hotel.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Jennifer,Thank you for taking the time to leave your generous review! We are sorry to hear about your bad day but thrilled to know our friendly, warm staff made a tremendous impression on you. We hope you will return to Hilton Fort Lauderdale Marina soon for another exceptional experience.

6/10 - 괜찮아요

April L

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was disappointed with my stay this time at your facility. My first stay with you was amazing, we were on the 11th floor overlooking the Marina a beautiful view. I booked this visit and I specifically asked if I could please have the same as I did before. I did not receive a response. I sent another message asking for a room on the highest level in preparation of my visit, no response. I am a Hilton Honor member. When I checked in I was surprised to learn that my room was off in the distance, in the old building I'm guessing, third floor, last room on the right. No where near friends nor in the same building. The small balcony view was of the parking lot and the staircase. I booked this a year in advance. I'm disappointed no one responded or acknowledged my request not once but twice.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear April,We appreciate your return visit, and we apologize for any disappointment with the view and service this time. Your comments will be shared with our team for improvement. Please come see us again the next time you're in the area.

6/10 - 괜찮아요

Jessica

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I paid for a marina view but was given a first floor pool view but no discount.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Jessica,Thank you for taking a moment to leave a review. We regret that you were not fully satisfied with your recent experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. It was a pleasure having you here, and we hope you enjoyed your time in Fort Lauderdale.

8/10 - 좋아요

Edmond

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Dining options were limited. They were overbooked so we did not get the room we were supposed but the staff made up for it. A blood stain on the bed was disturbing and it took until after midnight before they could remedy it. The view to the marina was great. And its a very short walk to the water taxi
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Edmond,Thanks for the review. We're happy to hear you enjoyed our beautiful views of the marina and convenient location. We apologize for any inconvenience you faced and thank you for bringing your concerns to our attention so we may address them and improve the experience of future guests. We hope you'll stay with us again soon!

8/10 - 좋아요

Michelle

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

4/10 - 별로예요

Scott 님, Salt Lake City

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property is old and needs to be updated. The room was very noisy--cars and trucks outside, and people in the hallway outside. Definitely NOT up to Hilton standards!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Scott,We appreciate your feedback. Ensuring a serene environment for our guests is a priority, and we're taking steps to alleviate your noise concerns. We're committed to providing an experience that reflects our high standards, and we hope to exceed your expectations in the future.

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Peter

가족 여행
Very nice staff
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Thank you so much for choosing to stay with us at Hilton Fort Lauderdale Marina. Your kind words about our staff are greatly appreciated, and we are very happy to hear you enjoyed your stay. We hope you join us again soon. It was a pleasure hosting you.

8/10 - 좋아요

Jacobyna

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Alan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel for cruises out of port Canaveral
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Alan,Thank you for your stay at Hilton Fort Lauderdale Marina! Hosting you was a pleasure, and we're so happy that we met all your expectations. We appreciate your feedback and look forward to seeing you again.

10/10 - 훌륭해요

Kortney 님, Holland

2024년 3월에 2박 숙박함

8/10 - 좋아요

AARON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Construction across the street
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Aaron,Thank you for taking a moment to share your thoughts. We are thrilled that you enjoyed your stay overall, but we would like to apologize for any inconvenience caused by the construction nearby. Nevertheless, it was a pleasure having you as our guest, and we look forward to providing you with a truly exceptional stay in the future.

10/10 - 훌륭해요

kimberley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect place to stay before a cruise. There were vans waiting outside with helpful and kind people taking us directly to our ship. Lunch by the pool was delicious!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Kimberley,Thank you for staying with us at Hilton Fort Lauderdale Marina and for your thoughtful review. We appreciate your kind words regarding our helpful service and delicious food. Thank you for visiting us, and we look forward to seeing you again soon!

10/10 - 훌륭해요

Mary

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Christian

2024년 3월에 1박 숙박함

4/10 - 별로예요

Micah

별로예요: 직원 및 서비스
Staff could not find reservation for 30 minutes. Then gave us an alternate room even though reservation was confirmed twice for late arrival. Not a good experience.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Micah,It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review internally as to ensure this does not occur again. Your feedback is appreciated, and our team considers it an opportunity to continually improve. We hope that you consider staying with us again.

8/10 - 좋아요

Estefania

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Nicole

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Carmi

단체 여행
Close to water taxi and shopping areas
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Carmi,Thank you for sharing your experience with us! We're delighted you found our hotel near the water taxi and shopping areas. Ensuring easy access to key attractions is a priority for us. If there are other aspects of your stay that you would like to share, please let us know. We look forward to welcoming you back for another convenient visit!

6/10 - 괜찮아요

Nicole

가족 여행
별로예요: 직원 및 서비스
Nice enough for the one night we stayed. The room smelled very musty, there was no soap in the bathroom, no hand soap or body wash. Parking even for guests was an additional $50 a night, instructions for parking were not clear.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Nicole,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about odor and for any issues with the toiletries. We'll keep your comments in mind. Please note that our parking information is available online for your review prior to booking. If you find yourself back in the area, we hope you'll come to stay with us again.

6/10 - 괜찮아요

Amy

단체 여행
…,
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Amy,Thank you for choosing our hotel and sharing your review. Our team prides itself on making sure our guests have a perfect visit so we look forward to welcoming you back and impressing you even further.

10/10 - 훌륭해요

Colleen

Great location
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Hello Colleen,Thank you so much for taking the time to leave a review. Guest feedback like yours helps us continue to deliver the very best service possible. We're glad you had a great visit with us, and we hope to see you again in the future.Hilton Fort Lauderdale Marina

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lynzie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and staff are super helpful. We enjoyed the options at their little store and how it was a bit less crowdy than the beach area
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thank you for your comments, we're delighted to hear that you had such a great stay with us! We pride ourselves on our friendly staff, amazing amenities, and clean, comfortable accommodations. We hope for a chance to see you again in the future!

10/10 - 훌륭해요

Damonn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Guests should be given the option to get a microwave
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Damonn,It was a pleasure hosting you at Hilton Fort Lauderdale Marina! We're glad you enjoyed your stay, and we appreciate your suggestion about the microwave. Should you be in the area again, we hope you'll come back to see us.

8/10 - 좋아요

Annika

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Shaun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone has been kind, thoughtful & patient
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Shaun,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in town, please come see us again at Hilton Fort Lauderdale Marina!

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can't place anything in my mind that i notice which was unpleasant. It was just the right place to stay!
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Julia,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we hope to welcome you back the next time you visit Fort Lauderdale.

6/10 - 괜찮아요

Larry

가족 여행
If you are going on a cruise it’s very convenient. If it’s a vacation spot you are seeking this isn’t it
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Larry,We appreciate your feedback about our location. We definitely enjoy hosting cruisers, and we hope to see you again soon.

10/10 - 훌륭해요

ALBERTO

Good
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Alberto,We're so happy to know that you had a good time with us overall. Thank you so much for the perfect rating and we hope to see you again soon.

6/10 - 괜찮아요

Jesse

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

RAMON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love my stay and will be coming back soon!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Ramon,We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It is an honor to have earned a perfect rating, and we are glad that we were able to provide you with a stay that you enjoyed. The best compliment is that you wish to return. We look forward to welcoming you back.