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The staff was incredibly nice and the incl. buffet breakfast and omakase dinner was excellent. The in room private onsen was very nice with views of Mt. Fuji. The nightly drum show was a nice touch. 10/10 recommend!

It was very fun to be so pampered and taken care of. As soon as we arrived, the staff were there ready to pamper us. One of the ladies spoke English, and was very helpful in navigating our first stay at a Ryokan. Dinner was very fun. The onsens were an exciting new experience as well. We thoroughly enjoyed it.

Cool place

The ryokan at entrance was beautiful. The lobby and the whole lower floor was spectacular. Loved how walking inside your completely transported to a Japanese experience with bridged walkways shaped of arcs and where there was ponds underneath lthose bridges. Right before entering the onsen, on either men or women, there's an amazing walkway Japanese decorated pathway that leads to their very own and waterfall. It is picture worthy to be posted on any and all social media. The onsens was also...

Was very good stay!

Staff was very kind and accommodating. Bath was very nice. Elevators were small and had to wait around a long time to catch an elevator when the facility was crowded. Food was beautiful and fresh, but a little advanced for kids. Wish they had a little bit more western breakfast choices. Rooms and futons were comfortable and clean. Facility could be updated a little bit, but overall was acceptable stay. Thank you.

It was a great experience would definitely recommend it to anybody looking to stay in the area

A unique experience! Comfortable, very clean, and the staff were very hospitable. The onsen were very relaxing. Most notable was the food—absolutely stunning presentation and very interesting (we are new to Japanese food). The ryokan is on the quieter side of town but it’s still possible to walk to the attractions, especially on the path beside the lake.

My friends and I stayed here for one night during what was supposed to be the peak time for Sakura in Lake Yamanakako. This place did not disappoint despite the Sakura being shy. The view from our room And the rooftop was incredible, the owners and workers were also incredibly kind and attentive. Overall we felt so grateful for our experience.

Stayed here for a work trip. Great location and friendly staff. I was late for check-in due to transportation and staff stayed up to wait for me. Location is nice and quiet, about 30min walk from downtown.

We splurged on this hotel and it was magical! They offer a free shuttle from the train station, super easy to get to from Tokyo. The hotel itself is absolutely beautiful once you get in! We got the private onsen room, that had a lovely view of Mt. Fuji from the window seat (love the window seat) and the onsen. Dinner came with the room and it was an incredible 10 course tasting menu (with vegetarian/vegan options). Also included was access to the lounge with the best massage chair ever, snacks...

Room is big, clean and cozy. Environment is great and peaceful. Location is good. It is only 10 minutes walk to the lake. We had a great time here.

Amazing Hotel! Simply perfect! The best hotel we stayed in Japan! Highly recommend it ! Staff, our room, amenities and dinning options were perfect!

Very comfortable hotel to stay

The hotel is lovely. The room with the Mt.Fuji view was big with a couch & chair from which we could view the mountain to our heart’s content. The shower/bath was large and comfortable. The beds were firm. The room was clean. The staff was accommodating. Fuji-Q amusement park is next door, but there was no noticeable noise in the hotel. 7-11 is on property. There are multiple options available for food. Our only complaint is that the transportation options from the rail station were not...