Gaisano Country Mall Tours

The staff was great. The aircon leaked and so did the CR bidet - fixed quickly, but two things going south on one stay within a couple days of each other? Admittedly a rather long stay (17 days). "Early settlement" of the bill was an utter failure. We were not told that our room would be three floors up from the pool and that the New Year's band would be front and center of our night - no sleep until about 2:00am when we paid for a restful stay for every night. The hallways were very dusty (when was the last time they cleaned there?) and both of us sneezed very frequently while there. Floor access (security) is very good, though what stops a guest on another floor riding up with another guest getting off on another floor from going to that "forbidden" floor? Breakfast buffet was mostly wonderful (though the eggs were always cold) with a good selection and the wait staff was excellent. If not for the lack of asking if we wanted the loud music (it actually made the bed mattress buzz - they should have asked if we wanted that or to be on the other side of the hotel) with green laser light that tried to blind us New Year's Eve and the lack of response to the checkout they offered and did not follow through (I received a human response five hours after we checked out with an apology for the very late response), the hotel is okay... though I would say it is rather over-priced for what we experienced. Walking distance to Ayala Mall is a plus, but in hindsight not worth it.

Good customer service