외관

하노이 미디어 호텔 앤드 스파 여행 후기

4 out of 5
하노이 미디어 호텔 앤드 스파
11 Hang Dau St., Hoan Kiem District, Hanoi

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 180개 이용 후기 중 118개" "
평점 8 - 좋아요. 180개 이용 후기 중 43개" "
평점 6 - 괜찮아요. 180개 이용 후기 중 11개" "
평점 4 - 별로예요. 180개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 180개 이용 후기 중 3개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

4/10 - 별로예요

dukkyoo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
방이 좁고 어두워 좀 답답 했지만 시장은 가까워 식당 쇼핑등이 편리 했구요 조식도 맛있었고 직원도 친절 했어요 여행안내및 랜터카 예약을 해줘서 편리하게 이용 했구요 린빈 (바이딘사원, 땀꼭, 항무이 : 7인승차 180만동에 예약) 07: 30출발 ~ 19:00호텔도착) 하롱베이 75만동에 당일 럭셔리라고 예약했는데 갈때 쇼핑센타 들리고 점심식사도 그저그렇고 차량 의자만 좀편했어요 그냥 일반적인거로 예약하세요 다 거기서 거기에요 좀 비싼듯 싶어요 호텔에서 선별해서 소개 해줬으면 합니다 쇼핑센타 가는줄 몰랐거든요 아니면 미리 말을 해주든지 소개해 주고 욕먹는꼴이에요 직원은 전반적으로 친절했고 잘있다 갑니다
2019년 3월에 5박 숙박함
답변 제공: Ms. Moon 님, 2019년 4월 1일
Dear Mr. Dukkyoo, Greetings from Mosto Hanoi Hotel, thank you so much for your staying at our hotel and took your time to post your review about our services. We do know that you were satisfied with our services but the may some mistake in put the point wiht only 4/10 of the quality. Please correct if if this is an error. Looking forward to welcome you back at our hotel. Best regards, Receptionest team

10/10 - 훌륭해요

PLANET

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔 후기
출상시 이용 하였는데, 호텔이 약간 오래된 느낌이 있었습니다. 다만, 매우 깨끗하고 직원들도 매우 친절하였습니다. 다음에 출장이 아니라 여행을 간다고 하더라도 이 호텔에 다시 예약을 하고 싶습니다.
2019년 1월에 3박 숙박함
답변 제공: Ms. Moon 님, 2019년 1월 30일
Dear Mr. Planet, From all hotel staff at Meracus hotel, we would like to thank you so much for your great review about our services. all the best wishes to you. Meracus team,

8/10 - 좋아요

Ja H

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
큰 사이즈 룸. 만족 합니다.
위에 스위트 룸으로 했습니다. 아주 넓고 만족했습니다.
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

SEONGU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 최고의 호텔
작년 겨울여행때. 처음 숙박했고 직원들의 친절함에 이번에 3박 다시 예약했다. 호안끼엠 호수와 2~3분거리라 조깅과 주변맛집 탐방에 최적의 가성비 최고의 호텔 특히 호텔앞 신발가게에서. 노스페이스가죽 등산화를 네고하여 600,000 dong 에 득템 해피쇼핑!!!
2018년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋습니다.
체크인부터 체크아웃 때 까지 서비스 진짜 좋습니다. 여행 중 문제 생겼는데 해결해주셔서 정말 감사했습니다. 룸 상태 깨끗하지만, 방음은 안된다고 봐야합니다.
2018년 1월에 4박 숙박함
답변 제공: Lien Nguyen - Sales Executive 님, 2018년 3월 23일
Dear our distinguished guests, First of all, we appreciate the valuable time you spent writing a truthful feedback about our services and hotel distinction. During your stay, you were always honored guests of our family, hence, there was no doubt that we have tried all the best to make you happy and assisted. Your feelings were important for us to care for, and gladly, our hospitality has been recognized. It is blissful to know you saying nicely about Meracus, but we are aware that there is still a room for the indispensable improvement, and we are working on it. Many thanks for your support, and we hope that your experience will be even better next time. We wish you cheerful happiness and prosperity! Yours in service,

10/10 - 훌륭해요

Young Hak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 6박 숙박함
답변 제공: Lien Nguyen - Sales Executive 님, 2018년 3월 25일
Dear our distinguished guest, We sincerely thank you for choosing Meracus Hotel 1 for your recent stay in Hanoi, and we are highly glad to know that your expectation has been exceeded. On behalf of the whole staff, we are grateful to you for the wonderful comment being presented here, which meaningfully encourages and supports us on our way of development. In the near future, we wish to have another opportunity to welcome you back for even better experiences at Meracus Hotel 1. Many thanks again, and best wishes to you! Yours in service,

10/10 - 훌륭해요

Goeun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용한 분위기를 원한다면 구시가지에 머물기보다는 외곽에 숙소를 구하길 추천. 호안끼엠 근처라 웬만한 관광지에 도보로 접근하기 쉬워서 좋았고, 무엇보다 모든 직원들이 친절해서 편안하게 머물다 올 수 있었습니다.
2017년 10월에 4박 숙박함
Dear our distinguished guest, Warmest greeting from Meracus Hotel! We feel absolutely happy to receive your brilliant feedback on this website, which strongly encourages our working spirits. There is no doubt to say that your words are significantly useful for the future guests to know better about the advantages and convenient services that Meracus Hotel is willing to offer everybody for a plesant stay at anytime. From the bottom of our hearts, we bid you a warm welcome anytime you go back to Hanoi, and certainly you will be our honored guests. Your in service, Hanoi Meracus Hotel 1

10/10 - 훌륭해요

eun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
괜찮아요.
깔끔하고 침구가 좋아요! 서비스도 좋음. 조식은 쏘쏘~
2017년 8월에 1박 숙박함
Thank you very much for staying with us! We really appreciate your supportive comment. Hope to see you again if you ever come back to Hanoi!

8/10 - 좋아요

warren 님, seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
사파로 이동하기에 좋은 호텔
하노이 일박을 위한 도심호텔이었습니다. 툭별히 툭별한 점도 부족한 점도 없습니다 사파익스푸레수가 걸어서 3분거리에 있어요
2017년 7월에 1박 숙박함
답변 제공: Lien Nguyen - Sales Executive 님, 2017년 9월 4일
Thank you very much for staying with us. We really appreciate your feedback and will try to improve our service. If you ever come back to Hanoi, we look forward to being your service again.

8/10 - 좋아요

YOUNGJIN

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
깨끗한 호텔
호안끼엠 호수에서 가까워서 좋아요.. 환전은 안되는것 같아 조금 아쉬웠습니다

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was a lovely hotel welcoming and staff couldn’t be nicer. The hotel’s location is perfect in the hustle and bustle of Hanoi. The room was big, clean and quiet with comfy beds. I couldn’t fault this hotel and would definitely recommend.
2024년 5월에 2박 숙박함
답변 제공: Jason 님, 2024년 5월 13일
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of customer services.We are so proud of the friendly and caring staff that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - 훌륭해요

kaori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
立地がとても良く、ホアンキエム湖や買い物、レストランも近くて便利でした。 安い部屋は窓が無いのがやや残念ですが、その分静かでよく眠れました。ホテルの朝食が美味しかったのとスタッフの対応がとても良かったです。
2024년 5월에 4박 숙박함
답변 제공: Jason 님, 2024년 5월 8일
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - 훌륭해요

YUKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 8박 숙박함
답변 제공: Jason 님, 2024년 5월 6일
Thank you so much for choosing Hanoi Media hotel for your recent staying.Wish you all the best. We always look forward to seeing you again.Kind regards,

8/10 - 좋아요

Selena 님, Glendora

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A good location next to the lake. The staff were very helpful and courtesy. The bathroom was very nice with hot water. Better lighting would be great for the bathroom and desk in the room. Breakfast included in my package was good with enough varieties offered. This is a solid place to stay and convenient and safe.The shopping was not as exciting because most vendors were selling the same thing. I would stay here again.
2024년 5월에 1박 숙박함
답변 제공: Jason 님, 2024년 5월 5일
Thank you" is not enough to express our gratitude for your kind words and high level of service. We are very proud of the friendly and attentive staff at Hanoi Media Hotel and Spa, the comfortable (daily free drinking water) and stylish rooms and the enjoyable stay. We will of course continue to provide impeccable service to our valued guests. I wish you a pleasant trip to Southeast Asia and a pleasant experience. Thank you,

8/10 - 좋아요

Elke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The location of the hotel is great to experience Hanoi in all it's facets. The rooms are clean and some parts (bathrooms) have been renovated recently. Other parts can do with a refresh. Staff is very friendly and helpful.
2024년 4월에 4박 숙박함
답변 제공: Jason 님, 2024년 4월 7일
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - 훌륭해요

Aleksandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Jason Phan 님, 2024년 3월 21일
“Thank you” is not enough to show our appreciate to your rating toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - 훌륭해요

Annie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is at good location, staff is very helpful.
2024년 3월에 2박 숙박함
답변 제공: Jason Phan 님, 2024년 3월 21일
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

8/10 - 좋아요

Yi

2024년 3월에 2박 숙박함
답변 제공: Jason Phan 님, 2024년 4월 3일
“Thank you” is not enough to show our appreciate to your rating toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - 훌륭해요

Annie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff. Great location. Our hotel room had a balcony and it had a nice view of the area along with some seating and decor. Would recommend.
2024년 3월에 1박 숙박함
답변 제공: Jason Phan 님, 2024년 3월 21일
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

8/10 - 좋아요

Huonc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Room was clean and spacious for old town!
2024년 3월에 2박 숙박함
답변 제공: Jason Phan 님, 2024년 3월 21일
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!

10/10 - 훌륭해요

HONG XIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
The best part of the hotel is the location, closing many hot spots. And the staffs from the front desk were very nice. They were very helpful on introducing us with the food and the areas.
2024년 1월에 2박 숙박함
답변 제공: Jason Phan 님, 2024년 2월 17일
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!

6/10 - 괜찮아요

Christopher

좋아요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Jason Phan 님, 2024년 2월 17일
Thank you so much for your recent staying.Wish you all the best and Happy New Year

10/10 - 훌륭해요

Guillaume

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel in the Old Quarter, with service and amenities designed with foreign visitors in mind. All staff speak excellent English. Room was comfortable, breakfast had good variety, all staff were very service-oriented. I would not hesitate to stay again.
2023년 12월에 1박 숙박함
답변 제공: Jason 님, 2024년 1월 4일
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 - 훌륭해요

Chun Ting

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jason 님, 2024년 1월 4일
“Thank you” is not enough to show our appreciate to you.We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스
Good hotel with great staff!
Good hotel with extremely friendly staff! The hotel is in a great location (walking distance to everything). The hotel is slightly outdated and our room would need to be refurbished within short. Overall we are very happy with our stay, and I recommend this hotel to anyone visiting Hanoi!
2023년 12월에 4박 숙박함
답변 제공: Jason 님, 2024년 1월 4일
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 - 훌륭해요

KA KEUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff. A lovely place to stay, very convenient for shopping and eating around there. Great time !
2023년 12월에 2박 숙박함
답변 제공: Jason 님, 2024년 1월 4일
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!Kind regards,

10/10 - 훌륭해요

Yamamoto

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
スタッフは親切でした。
2023년 11월에 2박 숙박함
답변 제공: Jason 님, 2023년 11월 28일
親愛なる山本さん。 ホテルのサービスについて親切なレビューをお寄せいただきありがとうございます。 あなたの褒め言葉は、私たちが将来的に物事をより良くするための大きな動機になります。 またお会いしましょう。 敬具、

10/10 - 훌륭해요

Carl

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional staff. Very nice hotel
2023년 10월에 1박 숙박함
답변 제공: Jason 님, 2023년 11월 2일
Thank you so much. Wish you all the best.We always look forwards to seeing you again,Best regards,

8/10 - 좋아요

chung man

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Jason 님, 2023년 10월 8일
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!

10/10 - 훌륭해요

Colin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Welcoming Hotel
Since finding this hotel a few months back, I always stay here now when in Hanoi. The hotel is in a good location and the rooms are very spacious,clean and well fitted out. But the main reason for staying here is the staff. They are so welcoming and go over the top to make your stay plesant.
2023년 8월에 6박 숙박함
답변 제공: Jason 님, 2023년 9월 3일
Dear Mr. Colin,Thank you so much for your kind feedback.We are always happy to serve you in Hanoi.Wish you all the best. We look forwards to seeing you again.Best regards,

10/10 - 훌륭해요

Colin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Friendly helpful Staff
I had 2 stays in Hanoi. The service I received on the first stay meant i canceled my sevond hotel so as to stay back here. Its a lovel boutique type hotel. The small rolms dont have outside wi dows, so worth the extra money for the larger rooms. Its a clean, quiet friendly hotel with staff that go the extra mile to be helpful at all times and mske your stay a pleasure. It was my birthday whikst there. Someone must have seen thus frommy passport copybecause on the day tgey bought to my room a cake. Will definately stay there again.
2023년 6월에 6박 숙박함
답변 제공: Jason Phan 님, 2023년 7월 7일
Dear Mr/ Mrs. Colin,“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

4/10 - 별로예요

Robert

단체 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 3박 숙박함
답변 제공: Dan Lai 님, 2023년 2월 8일
Thank you for your review

10/10 - 훌륭해요

ashutosh

2022년 12월에 1박 숙박함

8/10 - 좋아요

Lam 님, grand prairie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place great location next to the lake and lots of food nearby.
2022년 4월에 3박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함
답변 제공: Dan Lai 님, 2022년 4월 4일
Thank you very much for your feedback. We hope to welcome you soon Best regards Dan Lai

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would Highly Recommend
Staff was so friendly and helpful. The rooms are so nice. Comfiest bed, clean, well-stocked, beautiful bathrooms. Nice location. Close to Hoan Kiem, shopping, and lots of food. I would stay here again for sure.
2021년 3월에 1박 숙박함
답변 제공: Chris Do -GM 님, 2021년 4월 8일
Thank you so much for staying at the Media Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I arrived to Hanoi around 12am and I had booked the hotel only the night before. I received a very prompt message back about getting a driver which was around $20 usd. The front desk staff were very helpful and friendly. They even remembered my name and greeted me each time with it. The room was very nice. The bathroom was modern and they provided me with fruit and water for free in the room. I do have to say the walls are very thin and you can here everything going on within the hotel but I was still able to get a good nights rest in the very comfy beds. Also the location is great. Anything you would like to see or do is all within walking distance or a short grab ride away.
2020년 3월에 3박 숙박함
답변 제공: Hannah Uong 님, 2020년 3월 26일
Thanks so much for your excellent feedback regarding your recently stayed with us. We are all so happy to be known that you enjoyed your every moment & service here. We will try our best to keep it up & deliver to all customers. We wish you all the best in your life & do look forward to seeing you again here on the nearest other vacation. Best Regards,

8/10 - 좋아요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 3박 숙박함
답변 제공: Hannah Uong 님, 2020년 3월 19일
Dear Glenn, Thank you so much for taking your valuable time to share your experience with other travelers. Your comments are extremely valued. We are so glad to know that you had a great time with Hanoi Media Hotel and Spa. Regarding of your kind words, we learn that there are things we still need to improve so that our value guests can totally enjoy their trip. Thank you so much for staying with us and hope to see you again! Thanks and Best regards,

10/10 - 훌륭해요

Adeline Wei Qi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great water pressure to bath comfortably
There is a lot of details and tech in the room I stayed like auto off lights and the water pressure for the rain shower was superb! Would recommend anyone to stay for some comfy night.
2020년 3월에 1박 숙박함
답변 제공: Hannah Uong 님, 2020년 3월 18일
Dear Mr/Ms. Adeline Wei “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

10/10 - 훌륭해요

Leonard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great located in central Hanoi.
Great located in central Hanoi. Very friendly and service minded staff. Comfortable beds and great breakfast.
2020년 3월에 2박 숙박함
답변 제공: Hannah Uong 님, 2020년 3월 18일
Dear Mr. Leonard, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again! Thanks and Best regards,

6/10 - 괜찮아요

실제 이용하신 고객

2020년 2월에 2박 숙박함
답변 제공: Hannah Uong Customer Service 님, 2020년 3월 5일
Dear sir/madam, Thank you so much for taking your valuable time to share your experience with other travelers. Your comments are extremely valued. We are so glad to know that you had a great time with Hanoi Media Hotel and Spa. Regarding of your kind words, we learn that there are things we still need to improve so that our value guests can totally enjoy their trip. Thank you so much for staying with us and hope to see you again! Thanks and Best regards,

10/10 - 훌륭해요

Sila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Incredibly friendly staff, nice location, great stay overall.
2019년 12월에 5박 숙박함
답변 제공: Ms. Su - Sales Manager 님, 2020년 2월 13일
Dear Sila, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Ms. Su Sales Manager Hanoi Media Hotel and Spa

10/10 - 훌륭해요

실제 이용하신 고객

2019년 12월에 3박 숙박함
답변 제공: Ms. Su - Sales Manager 님, 2020년 2월 13일
Dear George, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Ms. Su Sales Manager

10/10 - 훌륭해요

TMiwa 님, Seattle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed 4 nights. Staff was very friendly and always willing to help. The wi-fi connection was a bit unstable and gets dropped quite often during our stay there that I had to not only manually reconnect but also restart my i-phone all together. The breakfast was absolutely excellent! a good mix of Vietnamese (pho, salad, stir fried rice/veggies etc.) and Western (eggs, toast, etc). Excellent location in the heart of old quarter, too. I will definitely be back!
2019년 11월에 4박 숙박함
답변 제공: Jenna Nguyen 님, 2019년 11월 30일
Dear Tomoko, Thank you so much for taking your valuable time to share your experience with other travelers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

8/10 - 좋아요

Loke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good and friendly
2019년 11월에 4박 숙박함
답변 제공: Jenna Nguyen 님, 2019년 11월 30일
Dear Loke, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 - 훌륭해요

Vivienne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Place Ever to Stay In Hanoi
We had a magnificent stay! It was the end of our 3 week trip to North Vietnam and we just wanted to chill out at an up-market hotel close to the action. We have stayed in Hanoi on several different occasions, each time staying at a different location in the Old Quarter. This was one of the best. The room was great - with a balcony - and the location was excellent. The breakfast was up there with the best. The rooftop bar was the highlight of the trip - Helen and Eric were the perfect hosts - so engaging and genuinely interested in the guests. We have been to Vietnam both in 2018 and 2019 and would have to say that Helen and Eric are the best - very entertaining. We really want to thank them both and the rest of the staff, including the restaurant staff, who were amazing, for a great stay. 100% recommend.
2019년 10월에 2박 숙박함
답변 제공: Jenna Nguyen 님, 2019년 11월 30일
Dear Vivienne, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 - 훌륭해요

Wai chuen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Hanoi
Was really amaze by the hospitality industry in Hanoi. Particularly impressed with the hotel services and cleanliness. We checked-in with family room for a night. Despite only one night after our trip from Sapa, I must said we love this premises so much with good location near to the lake plus many shops and things to see. Breakfast is sufficient and we can order different variety of eggs from Chef. Overall good service and satisfying with range of foods served. Thank you Hotel Media and hope to see you again.
2019년 10월에 1박 숙박함
답변 제공: Jenna Nguyen 님, 2019년 11월 30일
Dear Wai Chuen, Thank you so much for taking your valuable time to share your experience with other travellers. We are so fortunate to have your compliment on our property. It surely will encourage us to maintain our efforts so the services we provide will meet almost expectations thoroughly. We will absolutely promote the positive aspects to worthy your valuable recommendation. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, lovely and friendly staff, great location. The hotel is well placed in Old Quarter with all tourist attractions within walking distance. It is also very close to Hon Kiem lake and the Night Market (Fri-Sunday every week). There are loads of options for street food bars etc. Very close by. The hotel is clean snd well maintained. My room *junior) was small - but exactly as described on Expedia and the hotel website. TV - couple of English language news channels (CNA and DW news) plus Fox movies, Fox Life and Box movies. Hotel is clean, up-to-date and there is a Spa onsite. Staff are amazingly friendly and helpful. Whether it's Jenna and her day reception team (Helen, Min and Sophie) or the lovely and always helpful LaLa on the night reception. They all care about trying to make your stsy in Hanoi amazing. The team in the restaurant and bar are just as keen to help where they can. The hotel can also arrange car for the airport (pick up or drop off) and trips to the likes of Halong Bay (definitely wirth the dsy trip and cruise). Overall, a lovely place to stay and somewhere i'll visut again if back in Hanoi (this was my second stay here).
2019년 10월에 2박 숙박함
답변 제공: Jenna Nguyen 님, 2019년 10월 9일
Dear our valued guest, “Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to delivery it to our value guests. We look forward to welcoming you again! Thanks and Best regards, Jenna Nguyen (Ms.) Sales Manager Hanoi Media Hotel and Spa

4/10 - 별로예요

Gabriel

별로예요: 직원 및 서비스
Not as good deal as you think.
Location of this place is not the best. The road to get to the hotel from main road is atrocious. I booked a cabana which is shirt of their presidential suite. Really is just a big room with a bed. Should book regular room. The wifi is a problem. It keeps going in and out. So far the electricity has been gone out 3 times. Not sure if this happens in all Cambodia bit feel I have to mention it. The pool is actually pretty cool the food in the restaurant is ok but prices are in US and is not cheap at all. Downtown is 3 min from here according to the front desk. Seems farther to me. The welcome was very nice and warm. They were waiting for me at the airport in a Tuk Tuk. overall would probably pick another hotel if a ever come back here. The allure of a cabana style room got me. Now I'm stuck in this place.
2019년 9월에 4박 숙박함
답변 제공: Jenna Nguyen 님, 2019년 10월 4일
Dear Gabriel, Thank you for having take time to write a review of our hotel. Regarding of your review, I am afraid there must be some mistakes here as your reservation with our hotel is Junior Room, and we do not have pool in the hotel or room with cabana style. Please kindly check whether you are mistaking Hanoi Media Hotel with other hotels. This is really important as it may affect our score and image to other Expedia Travelers. Looking forward to hearing from you very soon