외관

라 퀸타 인 & 스위트 바이 윈덤 앨버커키 미드타운 여행 후기

2.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1563개 이용 후기 중 530개" "
평점 8 - 좋아요. 1563개 이용 후기 중 394개" "
평점 6 - 괜찮아요. 1563개 이용 후기 중 259개" "
평점 4 - 별로예요. 1563개 이용 후기 중 198개" "
평점 2 - 너무 별로예요. 1563개 이용 후기 중 182개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Elena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service, very nice room
2024년 4월에 1박 숙박함

4/10 - 별로예요

Ingrid

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool wasn't working, breakfast wasn't good, pancake machine was broken and no OJ. Courtesy coffee either out or ice cold. Had to figure out how to use the tv with 2 remotes. Fan in bathroom was very loud and had to shower before 7 am or ran out of hot water. No alarm clock.
2024년 4월에 2박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 15일
Dear Ingrid,Thank you for taking the time to share your feedback with us. We deeply regret that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered during your stay.Regarding the pool, breakfast, and amenities, please accept our apologies for the lapses in maintenance and service standards. We are actively addressing these issues with our team to ensure they are rectified promptly. Rest assured, steps are being taken to enhance the quality and variety of our breakfast offerings, and we're working diligently to resolve the technical difficulties with our pancake machine and ensure a consistent supply of orange juice and hot coffee for our guests.Your comments about the television setup, bathroom fan, and hot water supply are duly noted. We understand how frustrating these issues can be and are committed to improving the overall guest experience. Our team will review the functionality of the TV systems and address the noise level of the bathroom fan to ensure a more comfortable stay for our guests. Additionally, we will investigate the hot water supply to prevent similar occurrences in the future.We apologize for the absence of an alarm clock during your stay. Your feedback highlights areas where we can make immediate improvements, and we appreciate your patience as we work to implement necessary changes.We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. If you would like to discuss your concerns further or if there is anything else we can do to assist you, please feel free to contact us directly.Warm regards,

10/10 - 훌륭해요

Renee

2024년 4월에 1박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 15일
Dear Renee,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us and that we met or exceeded your expectations.It's our goal to provide every guest with exceptional service and a memorable stay, and we are delighted to know that we achieved this during your time with us.Your kind words mean a lot to us and serve as a great source of motivation for our team. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another five-star experience in the future.If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to seeing you again soon!Warm regards,

4/10 - 별로예요

Rosa

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was no parking when I arrived and then the water was only Luke warm to shower. The tub had a lot of water damage and hard stains. Then breakfast was not good. I had the cereal finally.
2024년 4월에 1박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 16일
Dear Rosa,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay.We understand that parking availability is crucial for our guests, and we apologize for any difficulties you encountered upon arrival. We are actively exploring solutions to improve our parking situation to ensure a more seamless experience for all our guests.We're sorry to hear about the issue with the water temperature and the condition of the tub in your room. Please rest assured that we take cleanliness and maintenance very seriously, and we will address these concerns immediately to prevent similar occurrences in the future.Regarding breakfast, we apologize that it did not meet your expectations. Your feedback is valuable to us, and we will use it to enhance our offerings and ensure a more satisfying experience for our guests.We appreciate your understanding and patience during your stay, and we hope to have the opportunity to welcome you back for a much-improved experience. If you decide to give us another chance, please don't hesitate to reach out to us directly, and we will do our best to ensure a more enjoyable stay for you.Warm regards,

4/10 - 별로예요

Paige

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hot water, pool was closed due to contamination, no bedding available for sofa bed, wifi didn't work, no blackout screen or curtain on window. Queen bed was comfortable and room was fairly clean.
2024년 4월에 1박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 16일
Dear Paige,Thank you for taking the time to share your feedback with us. We sincerely apologize for the multiple inconveniences you encountered during your recent stay.We understand the importance of hot water, and we are deeply sorry for the inconvenience caused by its unavailability. Rest assured, we are addressing this issue with our maintenance team to ensure it is resolved promptly.Regarding the closure of the pool due to contamination, we sincerely apologize for any disappointment this may have caused. The safety and well-being of our guests are our top priorities, and we take such matters very seriously. We are implementing additional measures to prevent similar incidents in the future.We apologize for the lack of bedding for the sofa bed and the issues you experienced with the Wi-Fi. Your feedback has been shared with our housekeeping and IT teams, and we are working to ensure that these issues are addressed and resolved to prevent recurrence.We're glad to hear that you found the queen bed comfortable and the room fairly clean. However, we regret that the absence of a blackout screen or curtain on the window affected your stay negatively. Your feedback will be taken into account as we continue to make improvements to our accommodations.Once again, we apologize for the shortcomings you experienced during your stay. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.If you decide to give us another chance, please don't hesitate to contact us directly, and we will ensure that your next stay with us is nothing short of exceptional.Warm regards

2/10 - 너무 별로예요

Wanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I explained to staff I felt something crawling on me at night.... No one came and changed sheet until I BEGGED the Housekeeping supervisor who was some what upset I was asking. We were locked out of our room twice. Forget the breakfast, go somewhere else. Sonia told me she giving me a great room, however there were children over us and the RAN all night. My view was a wall.....The location itself is great, we called it the New Mexico strip because everything was so convenient. Praying I didn't bring any of their friends home.
2024년 4월에 3박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 16일
Dear Wanda,Thank you for sharing your feedback with us. We deeply apologize for the series of unfortunate events you experienced during your stay, and we appreciate you bringing these matters to our attention.First and foremost, we extend our sincerest apologies for the delay in addressing your concern about something crawling on you during the night. It is unacceptable that your request for fresh linens was not promptly addressed, and we regret any inconvenience this may have caused. Rest assured, we are investigating this matter further to ensure it does not happen again in the future.We also apologize for the inconvenience caused by being locked out of your room on two occasions. Your experience does not reflect the high standards of service we strive to maintain, and we are taking immediate steps to address this issue with our team to prevent recurrence.Regarding your room assignment, we regret that it did not meet your expectations. We apologize for any disturbance caused by noise from neighboring guests and for the lack of a satisfactory view from your room. Your feedback will be used to improve our room allocation process and ensure that all guests have a comfortable and enjoyable stay.While we are glad to hear that you found our location convenient, we understand that the overall experience fell short of your expectations. We take your feedback seriously and will use it to make necessary improvements to our services and accommodations.Once again, we apologize for the inconveniences you encountered during your stay. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.If you would like to discuss your concerns further or if there is anything else we can do to assist you, please feel free to contact us directly.Warm regards,

2/10 - 너무 별로예요

Mario

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스
Horrible place to stay at. Dead roaches within our room not to mention outrageous extra cost being charged to our card easily exceeding 300$ in fees.
2024년 4월에 2박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 16일
Dear Mario,Thank you for bringing your concerns to our attention. We sincerely apologize for the unpleasant experience you had during your stay with us.We take reports of pests very seriously, and we regret any inconvenience caused by the presence of roaches in your room. Rest assured, we are taking immediate action to address this issue with our pest control team to ensure that it is resolved promptly.Additionally, we apologize for any confusion or frustration caused by the extra charges on your card. We understand the importance of transparent pricing, and we are reviewing our billing procedures to ensure that all charges are clearly communicated to our guests.Your feedback is invaluable to us as we continuously strive to improve our services and accommodations. We apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future.If you would like to discuss your concerns further or if there is anything else we can do to assist you, please feel free to contact us directly.Warm regards,

8/10 - 좋아요

Miriam

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The property is average overall. The only major issue was my door kept beeping when it wasn’t aligned with the magnet to secure the alarm.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Sharon

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is in a much safer/nicer area than 2 other we drove into and left after seeing the folks in the area. (Unfortunately a lot of homeless /drunk/druggies). Food places a short drive away. Chantel the clerk was genuinely and friendly! Room was clean, a few worn spots on the tub but not a problem. We were 1st floor as we had the dog(only $25 per fee). The person above stomped around all night.. not the hotels fault. Parking lot well lit! Good breakfast included in the great rate. Would stay here again
2024년 4월에 1박 숙박함

8/10 - 좋아요

Cindy

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was great, very large with 2 queens and a sleeper sofa/sectional.
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Lorenzo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nos gustaron las instalaciones en general, está renovado y estuvo tranquilo durante nuestra instancia. Limpio!!
2024년 3월에 1박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 2일
Dear Lorenzo,Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed our renovated facilities and found them to your liking. Providing a serene and quiet environment for our guests is one of our top priorities, so we're delighted to know that you had a peaceful stay.Maintaining cleanliness is paramount to us, and we're glad to hear that our efforts were noticed and appreciated by you.We look forward to welcoming you back for another enjoyable stay whenever your travels bring you back to La Quinta Inn & Suites-Midtown.Warm regards,

2/10 - 너무 별로예요

Luciana

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything here is janky and broken - including the front desk staff who could not be less pleasant. The treadmill is out of order which is all I wanted after a long day of driving. The elevator to the third floor IN A THREE FLOOR BUILDING is out of order. Multiple ice machines are out of order. And there is no luggage trolley. This place is not worth the money. We picked medium expensive and would have had a better time at a $50/night fleabag motel.
2024년 3월에 1박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 2일
Dear Luciana,We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your feedback is invaluable to us as it helps us identify areas for improvement.We understand how frustrating it must have been to encounter several issues, including the out-of-order treadmill, elevator, and ice machines. Please know that we take these matters seriously and are actively working to address them to prevent similar occurrences in the future.Regarding your interaction with our front desk staff, we are disappointed to hear that they did not meet your expectations. Providing exceptional service is a top priority for us, and we will be addressing this matter with our team to ensure that all guests receive the warm and courteous service they deserve.We truly regret that your experience did not reflect the level of quality and service we strive to provide. Please accept our sincerest apologies, and we hope you will consider giving us another chance to exceed your expectations in the future.Warm regards

8/10 - 좋아요

Rachael

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Somethings were broken but they were working on repairing them. The parking was a little confusing. The staff was amazing specifically Chantelle. I hope I spelled her name right. The rooms were alright. The lighting seems a little limited. The beds were okay but not terrible. I kinda wish the bathroom lights and fan had separate switched but we made do. Over all it wasnt a bad place and I would visit again.
2024년 3월에 2박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 3일
Dear Rachael,Thank you for taking the time to share your feedback with us following your recent stay. We truly appreciate your insights as they help us improve our services and facilities.We're pleased to hear that you found our staff, particularly Chantel, to be amazing. Providing exceptional service is our priority, and we're delighted that she made a positive impression on your stay.We apologize for any inconvenience caused by the broken amenities, and we're glad to know that our team was actively working on repairing them during your stay. Your understanding is greatly appreciated.Regarding your comments about the parking and room amenities, we will take note of these areas for improvement. Your feedback about the lighting and bed comfort is invaluable to us, and we'll strive to make necessary adjustments to enhance our guests' experience.We're grateful for your willingness to visit us again, and we look forward to the opportunity to welcome you back and provide you with an even better stay next time.Warm regards,

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 2일
Dear Ashley,Thank you so much for your glowing review and for choosing to stay with us. We are thrilled to hear that you had such a wonderful experience during your time here.Receiving a perfect score of 5 out of 5 from you truly means the world to us. It's our utmost priority to ensure that every guest feels welcomed, comfortable, and satisfied during their stay, and we're delighted that we were able to meet your expectations.Your kind words serve as a great motivation for our team to continue delivering exceptional service to all our guests. We hope to have the pleasure of welcoming you back for another outstanding stay in the near future.Warm regards,

10/10 - 훌륭해요

mike

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a little shaddy
2024년 3월에 1박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 3일
Dear Mike,Thank you so much for your glowing review and for choosing to stay with us. We are thrilled to hear that you had such a wonderful experience during your time here.Receiving a perfect score of 5 out of 5 from you truly means the world to us. It's our utmost priority to ensure that every guest feels welcomed, comfortable, and satisfied during their stay, and we're delighted that we were able to meet your expectations.Your kind words serve as a great motivation for our team to continue delivering exceptional service to all our guests. We hope to have the pleasure of welcoming you back for another outstanding stay in the near future.Warm regards,

10/10 - 훌륭해요

Jose Horacio

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2024년 3월에 1박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 3일
Dear Jose Horacio,Thank you so much for your glowing review and for choosing to stay with us. We are thrilled to hear that you had such a wonderful experience during your time here.Receiving a perfect score of 5 out of 5 from you truly means the world to us. It's our utmost priority to ensure that every guest feels welcomed, comfortable, and satisfied during their stay, and we're delighted that we were able to meet your expectations.Your kind words serve as a great motivation for our team to continue delivering exceptional service to all our guests. We hope to have the pleasure of welcoming you back for another outstanding stay in the near future.Warm regards,

4/10 - 별로예요

Matthew

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Avoid this place. First the good: - The rooms were quite large. They comfortably fit my family of 5. - The room had an elongated toilet. - The mattresses were reasonably comfortable. All the bad: - There was only one staff person on site, so checking in, checking out, cleaning, and anything else was only being done by one person. We had to wait 20 minutes to check in. - The elevator was very dirty and sticky. Like it had juice spilled on it and hadn't been cleaned for a week. It was terribly slow and also wouldn't go to the third floor. Luckily we were on the second floor but another family with 3 children had to walk up to the third floor with all their luggage. - The bathroom wasn't as clean as I would expect from a hotel. The tub has several moldly areas and hairs. - The breakfast was pretty bad and the pancake machine was broken. We went elsewhere for breakfast after the first day. - Their policy is that they don't clean the room but every 3rd day. So despite paying the same amount for each day we had messy rooms for the 2nd and 3rd day. - On our last morning, the cleaning crew let themselves in while my wife was taking a shower despite the fact we hadn't checked out and it was before checkout time. - The hotel did not provide Do Not Disturb hangers - The hot water was intermittent at best. I took 2/3 showers in barely-warm water TLDR: Do not stay here. A Motel 6 would probably have been a better experience at 1/2 the cost.
2024년 3월에 3박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 3일
Dear Matthew,Thank you for taking the time to share your detailed feedback with us following your recent stay at our hotel. We sincerely apologize for the numerous issues you encountered during your time with us. Your experience does not align with the level of service and cleanliness we strive to provide to our guests, and we deeply regret that we fell short of your expectations.We are particularly concerned about the issues you mentioned regarding the cleanliness of the room and bathroom, as well as the inconvenience caused by the lack of staff availability and the malfunctioning elevator. Please know that we take these matters seriously, and we will be addressing them with our team immediately to ensure that they are resolved and do not recur in the future.Regarding the breakfast options and the frequency of room cleaning, we appreciate your feedback, and we will take it into consideration as we continue to evaluate and improve our services.Once again, we apologize for the numerous shortcomings you experienced during your stay. We understand your frustration, and we are truly sorry that we did not meet your expectations. We hope that you will accept our sincere apologies and consider giving us another opportunity to provide you with the excellent stay that you deserve.Warm regards,

6/10 - 괜찮아요

sabas

2024년 3월에 1박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 15일
Dear Sabas,Thank you for taking the time to share your feedback with us. We appreciate your honesty and are glad to hear that you had an overall satisfactory experience during your stay.We are always striving to improve, and your comments are invaluable to us in that regard. If there are specific areas where you feel we could enhance our services or amenities, please don't hesitate to let us know. Your input helps us ensure that future guests have an even better stay with us.We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience. If there is anything we can do to make your next stay more enjoyable, please feel free to reach out to us directly.Warm regards,

10/10 - 훌륭해요

Janice

2024년 3월에 4박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 16일
Dear Janice,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us and that we met or exceeded your expectations.It's our goal to provide every guest with exceptional service and a memorable stay, and we are delighted to know that we achieved this during your time with us.Your kind words mean a lot to us and serve as a great source of motivation for our team. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another five-star experience in the future.If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to seeing you again soon!Warm regards,

8/10 - 좋아요

Ken

출장 여행, 가족 여행
The bathroom light/fan was extremely noisy and the bathroom door needed oiling. The outlets on one side of the bed didn’t work. Other than that, things were good!
2024년 3월에 5박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 3일
Dear Ken,Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We appreciate your kind words and are delighted to hear that overall, you had a good experience.However, we sincerely apologize for the inconveniences you encountered with the bathroom light/fan, bathroom door, and the outlets. Please know that your feedback is invaluable to us, and we will be addressing these issues promptly to ensure that they are resolved and do not recur in the future.We are committed to providing our guests with a comfortable and seamless stay, and we regret that we fell short of meeting your expectations in this regard.Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,

2/10 - 너무 별로예요

martika

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very diety and very noisy. Tried to swim but there was no towels. Hot tub water was so dirty and brown. Breakfast items were limited. Hotel had a box of muffins from Walmart to give out for breakfast. Advertised items such as French toast and fresh cracked eggs were unavailable. Front desk staff was very rude when inquired about towels.
답변 제공: Michelle 님, 2024년 3월 20일
We sincerely apologize for the multiple issues you encountered during your stay. Your feedback is extremely valuable to us as we strive to provide the best possible experience for all our guests. Please give us another try during your next time in Albuquerque.

6/10 - 괜찮아요

Jesus

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The elevator was not working correctly. We had to come out at 2nd level and take stairs up to get to the 3rd level. The swimming pool was super cold, was not heated. Other than that, room was clean and staff was very welcoming.
2024년 3월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 20일
We sincerely apologize for the inconvenience caused by the malfunctioning elevator and the temperature of the swimming pool during your stay. Please know that we take your feedback seriously and will address these issues promptly. We are working with the elevator company on receiving the part quickly. Additionally, we will review our pool heating system to ensure that the temperature meets our guests' expectations. We're glad to hear that you found your room clean and that our staff made you feel welcome. Your satisfaction is our top priority, and we appreciate your understanding as we work to improve our facilities.

8/10 - 좋아요

Steve

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Audrey

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Ryan

아이를 동반한 가족 여행
The continental breakfast was less than what they claimed.
2024년 3월에 4박 숙박함
답변 제공: Michelle 님, 2024년 3월 20일
We apologize for the disappointment you experienced with our continental breakfast. Providing a satisfying breakfast experience is important to us, and we regret if we fell short of your expectations. We serve freshly cracked eggs daily and we have a variety of meats including sausage, ham and bacon.

2/10 - 너무 별로예요

Rafer

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was limited with seating and there was no towels to be used in the area. We used our towels from our rooms and when we asked for more, there was no more towels in the whole hotel. The jacuzzi jets timer switch was hanging on by the wires that power the jets. We got a room for 5 and there was only 3 towels and wash cloths.
2024년 3월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 20일
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we take your feedback seriously and will address these concerns immediately. We will ensure that there are an adequate number of towels available for guests at the pool area and that the jacuzzi timer switch is promptly repaired. Additionally, we will review our room inventory to ensure that all rooms are stocked appropriately with towels and washcloths. Your satisfaction is our top priority, and we appreciate your patience as we work to rectify these issues. If there's anything else we can do to improve your experience or if you have any further concerns, please do not hesitate to let us know.

6/10 - 괜찮아요

Trisha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was ok, was pretty clean, staff was not the best, when got in the girl seemed distracted and not very friendly or welcoming! Our keys stopped working after our first night! On our last day there was no hot water and when I called the front desk to ask about it, she said I know , there’s nothing I can do about it! Very frustrating!
2024년 3월에 4박 숙박함
답변 제공: Michelle 님, 2024년 3월 20일
We sincerely apologize for the issues you encountered during your stay with us. It's disappointing to hear that you found our staff to be less than accommodating and that you experienced inconvenience with your room keys and the hot water supply.Please rest assured that we take your feedback seriously and will address these concerns with our team to ensure that all guests receive the warm welcome and attentive service they deserve. Additionally, we will investigate the issues with the room keys and hot water to prevent similar occurrences in the future.

8/10 - 좋아요

Launa

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
Hot tub was broken, no housekeeping while there, and breakfast was terrible. But the rooms were comfortable.
2024년 3월에 2박 숙박함
답변 제공: Michelle 님, 2024년 3월 20일
We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to hear that the hot tub was out of order and that you didn't receive housekeeping services during your visit. Additionally, we regret that you found our breakfast offerings to be below expectations. We strive to provide a satisfying dining experience. We serve freshly cracked eggs each morning and a different meat daily of sausage, ham, or bacon. On a positive note, we're glad to hear that you found the rooms comfortable. Guest comfort is one of our top priorities, and we're pleased to know that aspect of your stay met your expectations.

8/10 - 좋아요

Latasha

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Jeronimo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Michelle 님, 2024년 3월 20일
We're truly sorry to hear that your experience fell short of your expectations during your stay with us. Your feedback is important to us, and we apologize for any inconveniences or issues you encountered. We strive to provide exceptional service and accommodations for all our guests.

10/10 - 훌륭해요

Belinda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Michelle 님, 2024년 3월 20일
It sounds like you had an excellent experience at the hotel! It's wonderful to hear that everything met or exceeded your expectations. If there's anything specific, you'd like to share about your stay please feel free to reach out to us directly.

2/10 - 너무 별로예요

sherry 님, Livingston

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There are homeless everywhere. Very difficult to get large rig into,
2024년 3월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 12일
It's unfortunate that homelessness is such a widespread issue, and it can pose various challenges for both residents and visitors alike. I do know that the city of Albuquerque is assisting us and we have security as well. Please let us know when you are returning to our property. Thank you.

2/10 - 너무 별로예요

David

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
When we arrived at 4, we were told that housekeeping was behind schedule and had to wait 30 minutes. We left for am hour and a half and our room still wasn't ready. The pool didn't have towels and our sofa bed didn't have sheets. They were polite about everything, but it was inconvenient.
2024년 3월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 12일
I'm truly sorry for the inconvenience you experienced upon arrival. It's disappointing to hear that your room wasn't ready as expected and that you encountered issues with amenities like towels at the pool and sheets for the sofa bed. While we appreciate your understanding and acknowledgment of our staff's politeness, we understand that these inconveniences can put a damper on your stay. Your feedback is important to us, and we'll use it to improve our processes and ensure a smoother experience for our guests in the future. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to let us know.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스
Staff was wonderful
2024년 3월에 3박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 3월 6일
Dear Andrew,Thank you so much for your fantastic review! We are thrilled to hear that you had a wonderful experience during your stay with us and that our staff made a positive impression on you.Providing exceptional service is at the heart of everything we do, and we're delighted that our team members were able to enhance your stay and make it memorable. Your kind words mean a lot to us, and we will be sure to pass along your compliments to our staff.We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 - 훌륭해요

Roberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
God
2024년 3월에 3박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 3월 6일
Dear Roberto,Thank you for taking the time to share your feedback with us. We greatly appreciate your review and are pleased to hear that you had a positive experience during your stay at our hotel.While we are glad that you enjoyed your time with us, we also acknowledge that there may have been areas where we could have improved to make your experience even better. Your comments are invaluable to us as they help us identify areas for enhancement.We are committed to providing exceptional service and ensuring that each guest has a comfortable and memorable stay with us. Please know that we will take your feedback into consideration as we strive to continually improve the quality of our accommodations and services.We hope to have the opportunity to welcome you back in the future and exceed your expectations on your next visit.Warm regards,

2/10 - 너무 별로예요

Ramon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No room service, no clean towels, or trash pick up, 2 rolls of toilet paper for 2 days for 4 ppl, limited parking, noisy, says no smoking facility but the whole complex smells like marijuana. Bad experience
2024년 3월에 2박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 3월 6일
Dear Ramon,Thank you for taking the time to provide feedback on your recent stay with us. We're truly sorry to hear about the numerous issues you encountered during your time at our hotel. Please accept our sincerest apologies for the inconvenience and frustration caused.We understand the importance of providing a clean and comfortable environment for our guests, and we regret that we fell short in several areas, including room service, towel replenishment, trash collection, and providing adequate amenities such as toilet paper. Your concerns have been shared with our housekeeping team to ensure that such oversights do not recur.We apologize for any inconvenience caused by limited parking and noise disturbances during your stay. Please know that we take all guest concerns seriously and are working to address these issues to improve the overall experience for our guests.Regarding the smell of marijuana, we have strict policies in place to maintain a smoke-free environment for all guests. We will investigate this matter further to ensure compliance with our policies.We understand that your experience was far from satisfactory, and we appreciate your feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to contact us directly.Warm regards,

8/10 - 좋아요

Judy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 3월 7일
Dear Judy,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience during your stay at our hotel.We're delighted that you enjoyed your time with us, and we truly appreciate your rating. Your satisfaction is our top priority, and we're always striving to provide the best possible experience for our guests.If there's anything specific that stood out to you during your stay, or if there are any areas where you think we could improve further to earn that elusive fifth star, please don't hesitate to let us know. Your input is invaluable to us as we continue to enhance our services.We hope to have the pleasure of welcoming you back for another great stay in the future!Warm regards,

6/10 - 괜찮아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스
No vending machines
2024년 2월에 1박 숙박함
답변 제공: Chantel 님, 2024년 2월 28일
Hello James, thank you for your review. Our property may not have vending machines, however we do have a market place with a variety of drinks and snacks for guests.

10/10 - 훌륭해요

Alejandro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo
2024년 2월에 2박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 2월 28일
Dear Alejandro,Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable and satisfied are our top priorities, and we're delighted that we were able to meet your expectations.Your kind words mean a lot to us, and we truly appreciate your recognition of our efforts. It was a pleasure having you as our guest, and we hope to welcome you back again soon for another wonderful stay.Warm regards,

10/10 - 훌륭해요

Greg

2024년 2월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 20일
It sounds like you had an excellent experience at the hotel! It's wonderful to hear that everything met or exceeded your expectations! We look forward to seeing you again soon!

10/10 - 훌륭해요

Mac

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and very serviceable
2024년 2월에 1박 숙박함
답변 제공: Chantel 님, 2024년 2월 28일
Thank you for taking the time to tell us about your experience, I will be sure and let our staff know.

6/10 - 괜찮아요

Sandra

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Found used tissue between mattress and headboard, window shading (both black out curtain and shading) not closing completely (they were permanently stuck and we were told that they'll be fixed the next day - is was still not working the next day) and there were police officers present, on both days of stay
2024년 2월에 2박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 2월 28일
Dear Sandra,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and it's disappointing to hear that we fell short of meeting your expectations.We deeply regret the inconvenience caused by the cleanliness oversight and the malfunctioning window shading. Rest assured, we have addressed these issues with our housekeeping and maintenance teams to ensure that they are rectified immediately. Your comments will serve as a valuable tool for us to improve our operations and prevent similar occurrences in the future.Regarding the presence of police officers during your stay, we understand that this may have been unsettling for you. We take the safety and security of all our guests very seriously, and sometimes, unforeseen circumstances may necessitate the presence of law enforcement. However, we apologize if this caused any discomfort or inconvenience to you.We truly appreciate your feedback, as it allows us the opportunity to make necessary improvements and provide a better experience for our guests. If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and restore your faith in our hotel.Warm regards,

10/10 - 훌륭해요

Jeremy

가족 여행
Everything was good
2024년 2월에 2박 숙박함
답변 제공: Chantel 님, 2024년 2월 28일
Thank you for taking the time to tell us about your experience, I will be sure and let our staff aware of their great job!

6/10 - 괜찮아요

Babette

2024년 2월에 3박 숙박함
답변 제공: Michelle 님, 2024년 3월 20일
Thank you for taking the time to share your feedback with us. We regret that your experience was average. We hope that you will return and be able to give us a 5 out of 5 next time.

6/10 - 괜찮아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The shower took a very long time to warm up. The jets were not working in the hot tub. Hotel was very clean and the bed was comfortable.
2024년 2월에 1박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 2월 28일
Dear Rebecca,Thank you for taking the time to share your recent experience with us. We greatly appreciate your feedback and are pleased to hear that you found our hotel to be clean and our beds comfortable.However, we are sorry to learn that you encountered issues with the shower and hot tub during your stay. Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, we will investigate these matters promptly and address any maintenance issues to ensure that our facilities are functioning at their best for our guests.Your feedback is invaluable to us as we continually strive to improve our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,

4/10 - 별로예요

Solano Family

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property is understaffed. Our coffee maker and air conditioner, in our room, didn't work reported and asked for it to be fixed no one got to it during our staff. The floors in the elevator were filthy with the same spots the enter stay. Breakfast was hit or miss needed to be there early to get what they had to offer, no juice in our first day, no meat on our second day. Over all the hotel is nice building and plenty of parking. Oh and the smoke detectors flashed a blue light about every three minutes.
2024년 2월에 2박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 2월 28일
Dear Solano family,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Your feedback is invaluable to us as we strive to continually improve our services and facilities.We regret to hear about the issues you faced with our coffee maker, air conditioner, and the cleanliness of the elevator floors. It is unacceptable that these matters were not promptly addressed, and we will be investigating this further with our team to ensure such oversights do not recur.We apologize for the inconsistency you experienced with our breakfast offerings. We understand the importance of providing a satisfying dining experience for our guests and will take steps to improve our breakfast service to ensure that all items are consistently available.Regarding the smoke detectors, we apologize for any inconvenience caused by the flashing blue light. Rest assured, we will look into this matter immediately to address and rectify the situation.We appreciate your kind words about our property and parking facilities. Please know that we are committed to providing a comfortable and enjoyable stay for all our guests, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.If there is anything else we can assist you with or if you would like to discuss your stay further, please do not hesitate to contact us directly.Warm regards,

10/10 - 훌륭해요

yeni

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Excelente service the front lady and staff super nice
2024년 2월에 2박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 2월 28일
Thank you for taking the time to share your review. I will be sure to let our staff know of their excellent job!

10/10 - 훌륭해요

Brenda

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable bed, updated furniture, full breakfast, helpful staff, dog friendly .
2024년 2월에 1박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 2월 28일
Thank you for taking the time to share your review. I will be sure to let our staff know of their excellent job!

6/10 - 괜찮아요

Jessie

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The hotel felt like it was understaffed when we arrived and it took a long time to check in. The room was nice and spacious. We were hoping to use the hot tub, but it wasn’t filled up and the pool was super cold.
2024년 2월에 2박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 2월 28일
Dear Jessie,Thank you for sharing your feedback with us. We appreciate your honest review and apologize for the inconvenience you experienced during your stay.We regret to hear that you encountered delays during the check-in process. Please accept our apologies for any frustration this may have caused. We understand the importance of a smooth and efficient check-in experience and will address this issue with our team to ensure improvements are made.We're glad to hear that you found your room to be nice and spacious. However, we apologize for the disappointment regarding the hot tub not being filled up and the temperature of the pool. Your feedback is invaluable, and we will work to address these issues promptly to ensure that our facilities are fully operational and enjoyable for all our guests.We appreciate your understanding and hope that despite these challenges, you were still able to enjoy your time with us. We would love the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.If there is anything else we can assist you with or if you would like to discuss your experience further, please don't hesitate to contact us directly.Warm regards,

10/10 - 훌륭해요

Reanna

2024년 2월에 2박 숙박함
답변 제공: Chantel-Front Desk Lead 님, 2024년 4월 3일
Dear Reanna,Thank you so much for your glowing review and for choosing to stay with us at [Hotel Name]. We are thrilled to hear that you had such a wonderful experience during your time here.Receiving a perfect score of 5 out of 5 from you truly means the world to us. It's our utmost priority to ensure that every guest feels welcomed, comfortable, and satisfied during their stay, and we're delighted that we were able to meet your expectations.Your kind words serve as a great motivation for our team to continue delivering exceptional service to all our guests. We hope to have the pleasure of welcoming you back for another outstanding stay in the near future.Warm regards,