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아메리카스 베스트 밸류 인 노먼 앳 유니버시티 오브 오클라호마 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 238개 이용 후기 중 52개" "
평점 8 - 좋아요. 238개 이용 후기 중 59개" "
평점 6 - 괜찮아요. 238개 이용 후기 중 57개" "
평점 4 - 별로예요. 238개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 238개 이용 후기 중 33개" "

6.8/10

청결 상태

7.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

4/10 - 별로예요

Amy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We found dirty towels on the back of the bathroom door. The sheets had horrible stains on them. The front desk person was so friendly which made it disappointing when we saw the room.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 29일
Dear Amy,Though we are glad you enjoyed our friendly service, we regret that our accommodations fell below your expectations. What you have described does not convey the high-quality standards we strive to uphold, and we are sincerely sorry about the inconveniences you encountered with our rooms. Cleanliness is one of our top priorities and will be discussed promptly as we make the appropriate changes. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

2/10 - 너무 별로예요

Lucy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room smelled like pee
The hotel was in a very good location except for the room smelled like pee really bad and the bed was very old and loud. The room just smelled bad altogether. the shower had mold in it.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 17일
Dear Lucy,We're so happy to know that our location was perfect for your needs. That being said, we apologize for any unpleasant odor and any cleanliness concerns. We'll be sure to have our housekeeping team look into your comments and make changes where necessary. Please consider giving us another chance in the future; we know that we can change your perceptions.

10/10 - 훌륭해요

Mary Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Adjacent to a quiet neighborhood with easy access Main Street and 24th.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property…close to ou
2023년 10월에 2박 숙박함

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was helpful while checking in. The walls are VERY thin. We were awoken at 6 by the room next door's conversations. It felt as if they w were in our room.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Michael

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great value, clean room, efficient breakfast, friendly desk staff!
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Andy

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pillows were tiny
2023년 9월에 2박 숙박함

8/10 - 좋아요

Leonard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Christopher

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't waste your money
2023년 7월에 1박 숙박함

8/10 - 좋아요

Sheila

좋아요: 직원 및 서비스, 객실의 편안함
2023년 5월에 2박 숙박함

6/10 - 괜찮아요

C

출장 여행
좋아요: 객실의 편안함
Odor in room--towels not good-- door slightly ajar
2023년 5월에 1박 숙박함

8/10 - 좋아요

Michelle

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient. It was close to the campus of the University. We were there for our son’s graduation.
2023년 5월에 2박 숙박함

8/10 - 좋아요

Gatha 님, Cheyenne

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

8/10 - 좋아요

Christian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스
Really good for the price
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Justin

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet environment, they came while we were gonna and tidied up the room and restocked everything. Office staff is very nice and personable.
2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Brandy

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second hotel in Norman. The owner screamed at me when I was checking in as I did not have my driver’s license with me as I left it in my car, and I showed him my passport, which is a gov’t form of ID. He screamed at me saying he needs my license in order to scan it in to the system and he does this every day and knows what he is doing. There were two other young gentlemen in the corner saying smart remarks as I had a passport and not a driver’s license. I called Expedia and explained the incident, they owner lied and said he did not scream at me and said he asked me nicely. He then decided to not fully refund my stay and take a night as that was his discretion as the owner. Expedia tried to argue that I did not use my reservation and that I should be given my full refund, but he is the owner and this was his discretion. The location of this place is something I would not recommend to woman traveling alone, or with small children.
2023년 4월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 4월 25일
Dear Brandy,Your voice is important to us, and we appreciate you for making it heard. Please accept our sincere apology for any perceived rudeness, as that is never our intention. We strive to ensure our valued guests feel welcome and comfortable, and we regret you felt otherwise on this occasion. Rest assured, your feedback matters and will be shared with the respective teams as we make sure we uphold our high-quality standards across the board. In the future, we hope you consider returning and giving us another chance to change your perceptions.

10/10 - 훌륭해요

Jonna

좋아요: 청결 상태, 직원 및 서비스
For a Motel the room was good for a cheap 1 night stay. Grounds littered with trash and clutter.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Barry

2023년 4월에 1박 숙박함

8/10 - 좋아요

Peggy

별로예요: 숙박 시설 상태 및 시설
Handicapped very inadequate. No handicap raised toilets only 1 handicap rail in shower and it was up against the wall no rails to front left or right.. time for new mattress.
2023년 3월에 2박 숙박함

6/10 - 괜찮아요

Jamie

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenience to Highway and restaurant-
2023년 3월에 1박 숙박함

8/10 - 좋아요

Theresa

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For the price it was right.

8/10 - 좋아요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like this particular property bcuz the staff is very helpful and friendly. If only they had a pool but this is where I usually stay because besides the friendly staff the price is hard to beat
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Neyju Rondon 님, Zelienople

가족 여행
👍
2022년 9월에 2박 숙박함

8/10 - 좋아요

Denise

가족 여행
The good part was there were restaurants for breakfast and didnt like was the smell in the rooms.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Nina

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함

4/10 - 별로예요

william

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ok for a 40$ room. But it cost about 80$
2022년 6월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 27일
Dear William, Though it was a pleasure hosting your stay, it sounds like you didn't have the visit you expected. Please know we aim to keep our prices competitive and also at a great value for our guests. However, your feedback is appreciated as we constantly strive to enhance our guest experience. Thank you for reaching out, and we wish you happy and safe travels.

2/10 - 너무 별로예요

Elizabeth

2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Brian

연인과의 여행
좋아요: 청결 상태
This is an economy hotel and you are paying economical prices for it. Everything falls right in the range one would expect. There are no glaring deficiencies there. They meet expectations.
2022년 5월에 2박 숙박함

2/10 - 너무 별로예요

Michael

2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Mark

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First, we were made to wait for thirty minutes after driving from TX for the desk clerk to find our reservation,which we had made several days previously. Finally when we arrived at our room, we were absolutely appalled! No comforter, only two tiny pillows, no coffee maker, the bathroom had huge burn marks from one end of the tub to the other - and, AND - NO HEAT!!! We contacted the desk and were told they would provide us with a floor heater. What?! No, we want a different room to which they responded, "We don't have any other rooms." We advised the desk clerk we would be contacting our credit card company and several minutes we were called to let us know that in fact a different room was available after all. We had to move all of our belongings at 1am! After an angst ridden night in this awful room (at least there were four pillows and some HEAT), I pulled a chair into the open door and lit up a cigarette. Suddenly some woman - cleaning staff? the owner? I have no idea, began yelling at me from the parking lot,telling me that "that is not a smoking room!!!" and "to leave! Get out right now or we would be charged more money!!" Go now! I was smoking one cigarette OUTSIDE our room, for Godsake! We are talking to our credit card company and your motel should be leveled to the ground!!!
2022년 3월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 4월 3일
Dear Mark, We appreciate you taking the time to leave us your feedback and it's unfortunate to hear that you encountered issues with your reservation, as well as the amenities in your room. Rest assured, we'll have our team members look into the issues you mentioned so that we can ensure this doesn't happen again in the future. Thank you, and we hope you'll give us another chance later down the road.

4/10 - 별로예요

Michael

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Room smelled Horrible
The room reeked of marijuana when we walked in. Unknown as to the cause; past guest, staff or the dispensary across the street. Bed was very hard and pulled away from the wall. Cleanliness was ok. Breakfast was very basic but included
2022년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 3월 26일
Dear Michael, While we're happy to hear that our cleanliness impressed you during your visit, we apologize for any unpleasant odors during your stay. We'll be sure to have our housekeeping team come to look into the issue you mentioned as soon as possible. Despite this, we hope you'll come back and visit us again the next time you come to the area.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2022년 2월에 2박 숙박함

8/10 - 좋아요

Julie

좋아요: 청결 상태
별로예요: 객실의 편안함
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Cristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean comfortable rooms after a long drive
2022년 1월에 1박 숙박함

4/10 - 별로예요

Jason

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Updates are desperately needed
The furniture in our room was missing pieces of trim on every piece. The bath tub had burn marks on ledge. The bathroom door is falling apart. The blanket on bed had a burn hole in it and all of the towels and wash clothes were beyond stained.
2022년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 1월 22일
Dear Jason, It's unfortunate to hear that you didn't have a positive experience while staying with us. Please accept our apologies for any issues regarding the cleanliness or upkeep of our accommodations. We'll be sure to have our housekeeping team come down and look into your claims further. Thank you and we wish you safe future travels.

4/10 - 별로예요

Jerry

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I will start out for the bathroom had cigarette burns on the tub at the walls needed to be cleaned and painted or something they got holes in them would not even recommend anybody going there and they want to charge you 40 hours or $50 a night and then Jack it up to 100 something tonight on football nights got to be crazy don't ever stay there watch out people go throwing things through the windows too at night is the worst place to stay
2022년 1월에 2박 숙박함
답변 제공: General Manager 님, 2022년 1월 14일
Dear Jerry, In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Our team is committed to positive change, so rest assured that we will use your feedback to address your concerns and ensure that we're always presenting our property in the best light. Given another chance, we would like to welcome you back for a stay that is nothing short of stellar.

2/10 - 너무 별로예요

Shawn

가족 여행
별로예요: 직원 및 서비스
Makes you frel very uncomfortable during your stay, very judgemental in no kind of good way
2021년 12월에 1박 숙박함
답변 제공: General Manager 님, 2021년 12월 23일
Dear Shawn, While our guests' comfort is always prioritized, we are saddened to hear we fell short of your expectations in this regard. You should never be made to feel judged or uneasy, and as such, we will be discussing your comments with our staff members right away. We hope you'll give us another chance to change your perceptions one day on a future visit.

4/10 - 별로예요

Pedro

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Breakfast was okay but property needs to be cleaned. They damaged furniture by the stairways and inside the room there was a bad smell and the drawers in the furniture were damaged as they didn’t close all the way.
2021년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 11월 30일
Dear Pedro, Guest satisfaction means everything to our team, so we're disappointed to learn that you were not entirely comfortable throughout your visit. Thank you for sharing the ways where you noted room for improvement so that we can work to find solutions. We are committed to doing everything we can to ensure a fantastic stay for all travelers, so thank you for sharing your invaluable remarks.

10/10 - 훌륭해요

Cynthia

2021년 10월에 1박 숙박함

8/10 - 좋아요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good for an overnight stay
The staff were friendly at check-in. It is a bit dated, but clean and generally safe. The breakfast is definitely a "grab and go" - all packaged goods.
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Leisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasantly Surprised!
This was the last room available in Norman for a FB game weekend & reading the reviews scared me but we reserved it! Room was a pleasant surprise. Parking and room were clean and well lit. Not a real updated place (fixtures were old) but it was clean and kept up. Bed was super clean and comfortable. Everything worked wonderfully and for the price, it was fantastic. No continental breakfast (still due to COVID?) and lobby had a ton of unsightly HUGE plants growing in the entry way that really need to be tossed but overall pleasantly surprised…..especially based on some of the reviews we read. One review said that their towels were not “clean” so I did pack a few which glad I did as their towels were very small. Very close to OU Stadium and motel was filled with FB fans. Would it totally stay there again…especially for the price!
2021년 9월에 1박 숙박함

4/10 - 별로예요

Charles

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The desk staff was unprofessional and unfriendly.
2021년 9월에 1박 숙박함
답변 제공: General Manager 님, 2021년 9월 18일
Dear Charles, Thanks for reaching out to us. Our staff is typically commended for their warm hospitality, so it caught us off guard to learn this is what your experience looked like. We have brought your concerns to our team's attention so we can ensure professionalism is maintained at all times. This isn't how we want you to remember us, so please consider giving us another chance to impress you next time you're in Norman.

10/10 - 훌륭해요

TERRI

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 직원 및 서비스
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Sidney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

Sidney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함