“The facility was overbooked, which we only found out after a long drive when we arrived at the motel. Instead of honoring our reservation, they sent us to a nearby motel, where the staff was unfriendly and showed no interest in helping us.
We also had to pay a $100 deposit, which the other motel initially refused to return because Columbia Inn had not covered the cost of our stay. We had to spend additional time resolving this issue ourselves.
This was the final stop on our trip, and...
“The facility was overbooked, which we only found out after a long drive when we arrived at the motel. Instead of honoring our reservation, they sent us to a nearby motel, where the staff was unfriendly and showed no interest in helping us.
We also had to pay a $100 deposit, which the other motel initially refused to return because Columbia Inn had not covered the cost of our stay. We had to spend additional time resolving this issue ourselves.
This was the final stop on our trip, and...
Takacs